대한가정학회지 (Journal of the Korean Home Economics Association)

  • 제33권2호
  • /
  • Pages.29-41
  • /
  • 1995
  • /
  • 1225-0937(pISSN)
  • /
  • 2234-2818(eISSN)
대한가정학회 (The Korean Home Economics Association)
권호 표지

의료서비스에 관한 소비자만족과 소비자불만호소 : 울산시를 중심으로

Consumer Satisfaction and Complaint with medical Services : -In ulsan city-

  • 발행 : 1995.04.01
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초록

This research paper investigates the overall level of the consumer's satisfaction and complaint with medical services, relationships of them and the relationships of socio-demographic variables to them. Data were collected from 523 clients in Ulsan city. Results show that socio-demographic variables appear to have a little predictive power and consumer satisfaction variables are related to private consumer complaint.

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