Asia pacific journal of information systems
- Volume 11 Issue 4
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- Pages.155-173
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- 2001
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- 2288-5404(pISSN)
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- 2288-6818(eISSN)
An Empirical Study on Critical Success Factors and User Performance of ERP Systems: Small and Medium Firms
ERP시스템 구현의 핵심성공요인과 활용 성과에 관한 실증적 연구: 중소기업을 중심으로
Abstract
This study identified CSFs(Critical Success Factors) for successful ERP system implementation in small and medium firms, and empirically tested relationship between CSFs and user performance. Survey questionnaires were distributed via email & fax to 142 firms that have implemented ERP systems. Out of 52 responded questionnaires, 46 data sets were available for statistical analysis with SPSSWin8.0. CEO's participation, vendor support & service, securing human resources, effective use of software, and hardware capacity were identified as CSFs from factor analysis. Among those factors, vendor support & service and effective use of software were related to user performance, and the relationship was shown to be statistically significant. Study results also showed that user performance of ERP system was significantly different among those surveyed firms when ERP system package products were used as a simple proxy measure of independent variable.
Keywords