Journal of the East Asian Society of Dietary Life (동아시아식생활학회지)

The East Asian Society of Dietary Life (동아시아식생활학회)
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A Study on Attitude and Satisfaction of Service Quality in University Foodservices

대학 구내식당의 이용실태 및 급식 서비스에 대한 만족도 조사-서울지역을 중심으로-

  • 박수정 (동국대학교 대학원 가정학과) ;
  • 김진아 (동국대학교 대학원 가정학과) ;
  • 이심열 (동국대학교 대학원 가정학과)
  • Published : 2004.02.01
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Abstract

The purposes of the study was to measure attitude and satisfaction concerning the service quality of university foodservices. The survey was conducted to 500 university students using questionnaires, of which 457 questionnaires were analyzed. A statistical data analysis was completed using SAS programs by the descriptive analysis. The results of the study were summerized as follows: 1) The mean frequencies of visiting the university foodservices per week were higher in males than females. The factor affecting the students on their first choice of the foodservices depended on the distance. The first complaint factor concerning the university foodservices was the taste of foods. 2) The students were not satisfied with the service quality of university foodservices personnels. The actual mean score of the service quality was 3.92 out of 5, but the perceived one was 2.94. Therefore, the satisfaction degree of the service quality was calculated as-0.98. 3) The students were more satisfied with the food quality of contracted foodservice management than that of self-operated one.

Keywords

References

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