Journal of the Ergonomics Society of Korea (대한인간공학회지)

Ergonomics Society of Korea (대한인간공학회)
권호 표지
DOI QR코드

DOI QR Code

Design of Menu Driven Interface using Error Analysis

에러 분석을 통한 사용자 중심의 메뉴 기반 인터페이스 설계

  • 한상윤 (고려대학교 공과대학 산업시스템정보공학과) ;
  • 명노해 (고려대학교 공과대학 산업시스템정보공학과)
  • Published : 2004.11.30
Download PDF
⟨ Previous Next ⟩

Abstract

As menu structure of household appliance is complicated, user's cognitive workload frequently occurs errors. In existing studies, errors didn't present that interpretation for cognitive factors and alternatives, but are only considered as statistical frequency. Therefore, error classification and analysis in tasks is inevitable in usability evaluation. This study classified human error throughout information process model and navigation behavior. Human error is defined as incorrect decision and behavior reducing performance. And navigation is defined as unrelated behavior with target item searching. We searched and analyzed human errors and its causes as a case study, using mobile phone which could control appliances in near future. In this study, semantic problems in menu structure were elicited by SAT. Scenarios were constructed by those. Error analysis tests were performed twice to search and analyze errors. In 1st prototype test, we searched errors occurred in process of each scenario. Menu structure was revised to be based on results of error analysis. Henceforth, 2nd Prototype test was performed to compare with 1st. Error analysis method could detect not only mistakes, problems occurred by semantic structure, but also slips by physical structure. These results can be applied to analyze cognitive causes of human errors and to solve their problems in menu structure of electronic products.

Keywords

References

  1. Allen, R. B. (1983). Cognitive factors in the use of menus and trees: An experiment. IEEE Journal on Selected Areas in communication, 1, 333-336. https://doi.org/10.1109/JSAC.1983.1145925
  2. Cushman, W. H. and Rosenberg, D. J. (1991). Human Factors in Product Design, New York; Elsevier.
  3. Gray, W. D. (2000). The Nature and Processing of Errors in Interactive Behavior, Cognitive Science, 24(2), 205-248. https://doi.org/10.1207/s15516709cog2402_2
  4. Helle, S., Leplatre, G., Marila, J. and Laine, P. (2001). Menu sonification in a mobile phone. Proceeding of the 2001 International Conference on Auditory Display, Espoo, Finland, July 29-August 1.
  5. Jacko, J. A., Salvendy, G., and Koubek, R. J. (1995). Modeling of Menu design in computerized Work. Interacting with Computers, 7(3), 304-330. https://doi.org/10.1016/0953-5438(95)93606-6
  6. Kiger, J. I. (1984). The depth/breadth tradeoff in the design of menu-driven user interfaces. International journal of Man-Machine Studies, 23, 689-697. https://doi.org/10.1016/S0020-7373(85)80063-8
  7. Landauer, T. K. and Nachbar, D. W. (1985). Selection from alphabetic and numeric trees using a touch screen: Breadth, depth and width. CHI-85 Proceedings, 73-78.
  8. Liebelt, L. S., McDonald, J. E., Stone, J .D. and Karat, J. (1982). The effect of organization on learning menu access. Proc. Human Factors Society, Twenty-Sixth Annual meeting, 546-550.
  9. Miller, D. P. (1981). The depth/breadth tradeoff in hierarchical computer menus. Proc. the human factors Society-25th Annual Meeting, 296-300.
  10. Norman, K. L. (1990). The Psychology of Menu Selection: Designing Cognitive Control of the Human/Computer Interface. NJ: Ablex.
  11. Paap, K. R, and Cook, N. C. (1997). Design of Menus, Handbook of Human-Computer I Interaction, Elsevier Science B. V, 533-572.
  12. Park, S. S. and Myung, R. H. (2004). Design and Evaluation of Hierarchical Menu Structure Related to Human Association Structure: Spreading Activation Model Approach. Journal of the Korean Institute of Industrial Engineers. 30(1), 17-26.
  13. Raskin. J. (2000). The humane interface. Addison-wesley.
  14. Rasmussen, J.(1983). Skills, rules, knowledges: Signals, signs and symbols, and other distinctions in human performance models. IEEE Transactions on Systems, Man, and Cybernetics, SMC-13. 257-266. https://doi.org/10.1109/TSMC.1983.6313160
  15. Reason, J. (1990). Human error. New York; Cambridge University Press.
  16. Shneiderman, B. (1998). Designing the user interface: Strategies for effective Human Computer Interaction (3rd Ed.), MA: Addison-Wesley Co.
  17. Sanders, M. S., McComick, E. J. (1993). Human Factors in Engineering and Design, Singapore: McGRAW-HILL, INC.
  18. Senders, J. and Moray, N. (1994). Human error: Cause, prediction, and reduction. Hillsdale, NJ: Lawrence Erlbaum.
  19. Snowberry, K. Parkinson, S. and Sisson, N.(1983). Computer display menus. Ergonomics,26, 699-712. https://doi.org/10.1080/00140138308963390
  20. Wada, F. and Tano, S. (2000), Basic System Arntation in High Cognitive Load Environment, chitecture for Adaptive Information Prese-IECON-2000, 515-520.
  21. Wickens C. D., Hollands J. G. (2000). Engineering psychology and human performance (3rd ed.), Prentice Hall, INC.

Cited by

  1. Design of EPG Information Architecture on Digital TV based on User's Experience vol.12, pp.2, 2007, https://doi.org/10.5909/JBE.2007.12.2.71
  2. The Validation of Spreading Activation Model as Evaluation Methodology of Menu Structure: Eye Tracking Approach vol.26, pp.2, 2007, https://doi.org/10.5143/JESK.2007.26.2.103
  3. Development and Application of an Ergonomic Evaluation System for Functional Clothing: Evaluation of Flame-proof Clothing and Identification of Design Problems vol.26, pp.2, 2007, https://doi.org/10.5143/JESK.2007.26.2.001