프로세스 접근방법에 의한 중소기업형 6시그마 경영모형에 관한 연구

The Six Sigma Management Model for Small and Medium-sized Companies Using the Management by Process

  • 정동호 (한생컨설팅㈜, 한국산업기술대학교 기계설계공학과) ;
  • 홍성조 (동국대학교 산업시스템공학과)
  • 발행 : 2004.12.01

초록

Six Sigma Management has been introduced as a management strategy by leading companies and some small and medium-sized companies in Korea. But it is not easy for small and medium-sized companies to implement this new management system because of their business environment such as poor manpower or lack of time, etc. This paper proposes an effective implementation model of the Six Sigma Management for small and medium-sized companies using the management by process. First, We review the concept of Six Sigma Management and consider the problems of introducing the system for small and medium-sized companies. And then, Six Sigma Management model for small and medium-sized companies named SIX SIGMA-s is presented. Finally, we present a case study of applying SIX SIGMA-s for a medium- sized company.

키워드

참고문헌

  1. 고재건(1999), '서비스 품질경영론', 제주 대학교 출판부
  2. 김형욱, 김종안,(2000), '식스시그마 추진기법 활용사례 연구', 품질혁신, 제1권, 제2호, pp.80-91
  3. 리차드 장(1997). '업무 프로세스 혁신', 21세기 북스
  4. 박재홍(1995), '품질경영', 박영사
  5. 아오키 야스히코 외 지음, (사)한국능률협회 6시그마 추진센터 옮김(1999), '6시그마 도입전략, 21세기 북스', 21세기 북스
  6. 아오키 야스히코 외 지음, 한국능률협회 식스시그마 추진 팀 옮김(1998),'6시그마 경영', 21세기 북스
  7. 안병진, 김상익, 서한손(2000), '6시그마 경영 수행기법', 건국대학교 출판부
  8. 이재관, 유한주(2003), '품질문화와 리더십', 숭실대학교 출판부
  9. 중소기업협동조합중앙회(2004), '중소기업일반통계자료/2004 중소기업 현황'
  10. Arthur G. Davis(2003), 'Six Sigma for Small Companies', Quality, vol.42, pp. 20-21
  11. Bertels, T. (2004), 'Faster Development for Europe Small/Medium Businesses, Europe Six Sigma & Quality Article Archive, iSixSigma
  12. Feigenbaum, A.V.(1983), Total Quality Control, McGraw-Hill
  13. Price, M.J. and Chen, E.E.(1993), 'Total Quality Management in a Small, High-Technology Company', California Management Review, Spring, p.96
  14. Sitkin, S.B., Sutcliffe, K.N. and Schroeder, R.G.(1994), 'Distinguish control from learning in Total Quality Management : a contingency respective', Academy of Management Review, Vol.19, No.3, pp.537-564 https://doi.org/10.2307/258938
  15. Tenner, A.R. and DeToro, J.(1994), Total Quality Management-Three Steps to Continuous Improvement, Addison-Wesley
  16. Wessel, G. and Burcher, P (2004), Six Sigma for small and medium- sized enterprises', TQM Magazine, vol.16, No.4, pp. 264-272 https://doi.org/10.1108/09544780410541918