Research in Community and Public Health Nursing (지역사회간호학회지)

Korean Academy of Community Health Nursing (한국지역사회간호학회)
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Factors Influencing Depression with Emotional Labor among Workers in the Service Industry

서비스직 근로자의 우울에 영향을 미치는 요인 - 감정노동 종사자의 직무스트레스를 중심으로 -

  • Lee, Bok-Im (The Korean Research Institute for Nursing Policy, Korean Nurses Association) ;
  • Jung, Hye-Sun (The Catholic University of Korea) ;
  • Rhee, Kyung-Yong (Occupational Safety & Health Research Institute) ;
  • Kim, Soon-Lae (College of Nursing, The Catholic University of Korea)
  • 이복임 (대한간호협회 간호정책연구소) ;
  • 정혜선 (가톨릭대학교 산업보건대학원) ;
  • 이경용 (한국산업안전공단 산업안전연구원) ;
  • 김순례 (가톨릭대학교 간호대학)
  • Published : 2004.12.01
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Abstract

Purpose: The study was to determine variables related to the depressive impact of emotional labor among workers. Method: 443 respondents were surveyed through the NIOSH generic job stress questionnaire from December 1st through December 30th, 1999. Results: 1. Employment type and job insecurity showed a significant relationship with developing depression, load and role ambiguity. 5. Intervention programs and effective communication networks are needed to help workers cope with their job stress in a positive manner. Conclusions: First, given the correlation between the frequency of avoiding tactics and depression levels, an intervention program is needed to help workers cope with their job stress in a positive manner, Lastly, because role ambiguity was one of the main causes of depression among workers who perform emotional labor, establishing an effective communication network is important to make communication flow within the workplace clear and open.

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