IE interfaces (산업공학)

Korean Institute of Industrial Engineers (대한산업공학회)
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A Study on the Task Performance of Mobile Service Users in Medical Institute: Emphasis on Individual Characteristics and Task-Technology Fit(TTF) Model

의료기관 모바일 서비스 이용자의 직무성과에 관한 연구 : 개인특성과 직무－기술 적합 모형을 중심으로

  • Received : 2004.02.13
  • Accepted : 2004.06.10
  • Published : 2004.09.30
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Abstract

The rapid growth of investments in mobile service to reach a large and growing body of customers, coupled with low communication costs, has made user acceptance an increasingly critical management issue. The study draws upon the task-technology fit (TTF) model as its theoretical basis and its empirical findings to pragmatically explain the key factors that affect the performance and user acceptance of mobile service in medical field. A total of 110 usable responses were obtained. The findings indicate that the task, technology, and individual user characteristics positively affect task-technology fit and mobile service usage. The task-technology fit and mobile service usage are the dominant factors that affect mobile service performance. The result points out the importance of the fit between technologies and users' tasks in achieving individual performance impact from mobile service in medical arena.

Keywords

References

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