Journal of Korean Academy of Nursing (대한간호학회지)

Korean Society of Nursing Science (한국간호과학회)
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Development of Performance Measure Indicators in Hospital Nursing Units

균형성과표를 이용한 병원 간호단위의 조직성과 평가지표 개발

  • Kang Kyeong-Hwa (Department of Nursing, Hallym University) ;
  • Kim In-Sook (College of Nursing, Yonsei University / Researcher, Nursing Policy Research Institute, Yonsei University)
  • 강경화 (한림대학교 의과대학 간호학부) ;
  • 김인숙 (연세대학교 간호대학, 연세대학교 간호대학, 간호정책연구소)
  • Published : 2005.06.01
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Abstract

Purpose: The purpose of this study was to develop performance measure indicators for hospital nursing units based on a Balanced Scorecard (BSC). Method: This study was a methodological study, The development process consisted of 3 stages. The first stage was setting up strategies for nursing units from a nursing department's mission and vision. The second stage was developing performance measure indicators after a validity check. The third stage was modifying developed performance measure indicators and classifying them. Results: 7 strategies were set up according to 4 perspectives of a BSC. 15 performance measure indicators for hospital nursing units were developed, and the indicators were divided into 8 independent indicators and 7 shared indicators according to the degree of performance responsibility. In addition, they were classified into two groups, 7 leading indicators and lagging indicators. Conclusions: The result of this study suggests that performance measure indicators for hospital nursing units provide a framework and method for nursing organizations' performance management. Also, the developed indicators are expected to provide valuable information for successful organization management.

Keywords

References

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