The Effect of Perceived Interactivity's Mediator Role on Mobile Contents Users' Attitude and Behavioral Intention

지각된 상호작용성의 매개역할이 모바일 콘텐츠 사용자의 태도 및 행동의도에 미치는 영향

  • Published : 2006.09.30

Abstract

This study suggests major characteristics of the ubiquitous environment, which include pervasive connectivity, context awareness, and playfulness, by surveying mobile contents users. Also, this empirical study attempts to validate nine hypotheses and all the ubiquitous factors of mobile contents have positive effect on perceived interactivity. It is revealed that perceived interactivity is an intermediary factor which positively affects users' perceived performance, satisfaction and continuous use intention. Hypotheses of positive relationships among users' behavioral outcome factors are also accepted. Results show that ubiquitous characteristics of mobile contents influence the users' attitude and behavior through the intermediary role of perceived interactivity among users and messages and devices. This study contributes to the literature by presenting and empirically verifying the effect of ubiquitous factors of mobile contents and perceived interactivity on uses' attitude and behavior intention. Based on study results, user-oriented theoretical bases are provided for various mobile contents service, the issue of policy-making and business planning are addressed, and managerial implications are discussed.

Keywords

References

  1. 고정민, 유승호, "국내 모바일 콘텐츠 비즈니스의 구조와 발전방향," 사이버 커뮤니케이션 학보, 제14호, 2004, pp. 49-97
  2. 김병초, 백승훈, 이화진, "모바일 서비스의 특성이 분야별 콘텐츠 서비스 품질에 미치는 영향," 한국경영정보학회 추계학술대회, 2003
  3. 김호영, 김진우, "모바일 인터넷의 사용에 영향을 미치는 중요 요인에 대한 실증적 연구," 경영정보학연구, 제12권 제3호, 2002, pp. 90-114
  4. 안중호, 모바일 비즈니스 활성화 방안 연구, e-비즈니스기술연구센터, 2005, pp. 133-184
  5. 유상진, 최은빈, "모바일 인터넷 특성이 플로우 경험에 미치는 영향에 관한 연구," 한국 경영정보학회 춘계학술대회, 2005, pp. 355-362
  6. 이원준, 신상품의 유비쿼터스 상호작용 속성이 수용 및 확산에 미치는 영향, 서울대학교 대학원 박사학위 논문, 2005
  7. 이원준, 이정섭, 김태웅, 백태영, "무선 인터넷 서비스의 사용자 수용," 경영정보학연구, 제14권 제2호, 2004, pp. 61-86
  8. 이재록, 박소연, 임지훈, "소비자만족/불만족과 선행변수들의 구조적 관계에 관한 연구," 광고학연구, 제13권 제3호, 가을 2002, pp. 188-208
  9. 이주현, 최영균, "웹사이트에서 상호작용성이 소비자의 사이트에 대한 관여도와 태도,사이트 재방문의도 등에 미치는 영향," 광고학연구, 제13권 제5호, 2002, pp. 223-247
  10. 이태민, "모바일 환경에서의 상호작용성의 구성요인이 고객관계 구축 및 구매의도에 미치는 영향에 관한 연구," 마케팅연구, 제19권 제1호, 2004, pp. 61-96
  11. 정재영, 모바일 콘텐츠 사업의 성공요건, LG주간경제, 2005, pp. 21-25
  12. 최남희, "유비쿼터스 컴퓨팅 기술의 응용과 과제: u-비즈니스를 중심으로," ICAT 2003 학술대회 발표자료, 2003
  13. 최환진, "웹사이트의 상호작용성을 중심으로 본 인터넷광고의 효과과정," 광고연구, 제47호, 2000, pp. 61-89
  14. 한국소프트웨어진흥원, 디지털콘텐츠 해외시장조사 보고서: 모바일콘텐츠 편, KIPA, 2003
  15. Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz R., Sawyer, A., and Wood, S., "Interactivity Home Shopping: Incentives for Consumers, Retailers and Manufacturers to Participate in Electronic Market Places," Journal of Marketing, Vol. 61, July 1977, pp. 38-53
  16. Anderson, J.C. and Gerbing, D.W., "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach," Psychological Bulletin, Vol. 103, No. 3, 1988, pp. 411-423 https://doi.org/10.1037/0033-2909.103.3.411
  17. Bagozzi, R. and Youjae, Yi, "On the Evaluation of Structural Equation Models," Journal of the Academy of Marketing Science, Vol. 16, No. 1, 1988, pp. 74-94 https://doi.org/10.1007/BF02723327
  18. Baron, R.M. and David A. Kenny, "The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations," Journal of Personality and Social Psychology, Vol. 51, No. 6, 1986, pp. 1173-1182 https://doi.org/10.1037/0022-3514.51.6.1173
  19. Battistich, V., Solomon, D., and Delucchi, K., "Interaction Processed and Student Outcomes in Cooperative Learning Groups," The Elementary School Journal, Vol. 94, No. 1, 1993, pp. 19-32 https://doi.org/10.1086/461748
  20. Bearden, W.O., Sharma, S., and Teel, J.E., "Sample Size Effects on Chi-Square and Other Statistics Used in Evaluating Causal Models," Journal of Marketing Research, Vol. 19, November 1982, pp. 425-430 https://doi.org/10.2307/3151716
  21. Bhattacherjee, A. and Premkumar, G., "Understanding Changes in Belief and Attitude Toward Information Technology Usage: A Theoretical Model and Longitudinal Test," MIS Quarterly, Vol. 28, No. 2, June 2004, pp. 229-254 https://doi.org/10.2307/25148634
  22. Bhattacherjee, A., "Understanding Information Systems Continuance: An Expectation- Confirmation Model," MIS Quarterly, Vol. 25, No. 3, September 2001, pp. 351-370 https://doi.org/10.2307/3250921
  23. Burgoon, J.K., Bonito, J.A., Bengtsson, B., Ramirez, Jr.A., Dunbar, N.E., and Miczo, N., "Testing the Interactivity Model: Communication Process Partner Assessments and the Quality of Collaborative Work," Journal of Management Information Systems, Vol. 16, No. 3, 1999-2000, pp. 33-56
  24. Carmines, E.G. and Zeller, R.A., Reliability and Validity Assessment, Sage University Paper Series on Quantitative Applications in the Social Science, Beverly Hills, sage Publications, 1979, p. 45
  25. Chae, M., Kim, J., Kim, H.K., and Ryu, H., "Information Quality for Mobile Internet Services: A Theoretical Model with Empirical Validation," Electronic Markets, Vol. 12, No. 1, 2002, pp. 38-46 https://doi.org/10.1080/101967802753433254
  26. Chen, K. and Yen, D.C., "Improving the Quality of Online Presence Through Interactivity," Information & Management, Vol. 42, 2004, pp. 217-226 https://doi.org/10.1016/j.im.2004.01.005
  27. Cho, C.H. and Leckenby, J.D., "Interactivity as Measure of Advertising Effectiveness: Antecedents and Consequences of Interactivity in Web Advertising," in Marilyn S. Roberts, eds., Proceedings of the 1999 Conference of the American Academy of Advertising, Gainesville, FL, 1999, pp. 162-179
  28. Cho, C.H. And Leckenby, J.D., Internet- Related Programming Technology and Advertising, Working Paper, Department of Advertising, College of Communication, The University of Texas at Austin, 1997
  29. Compeau, D.R. and Higgins, C.A., "Computer Self-Efficacy: Development of a Measure and Initial Test," MIS Quarterly, Vol. 19, No. 2, 1995, pp. 189-211 https://doi.org/10.2307/249688
  30. Csikszentmihalyi, Mihaly, Beyond Boredom and Anxiety, 2nd Printing, San Francisco, CA: Jose-Bass, 1977
  31. Davis, F.D., "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology," MIS Quarterly, Vol. 13, No. 3, 1989, pp. 319-340 https://doi.org/10.2307/249008
  32. Davis, F.D., "User Acceptance of Information Technology: System Characteristics, User Perception and Behavioral Impacts," International Journal of Man-Machine Studies, Vol. 38, 1993, pp. 475-487 https://doi.org/10.1006/imms.1993.1022
  33. Davis, F.D., Bagozzi, R.P., and Warshaw, P.R., "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, Vol. 35, No. 8, 1989, pp. 982-1003 https://doi.org/10.1287/mnsc.35.8.982
  34. DeLone, W.H. and McLean, E.R., "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, Vol. 3, No. 1, 1992, pp. 60-95 https://doi.org/10.1287/isre.3.1.60
  35. Dularcher Research, Mobile Commerce Report, Dularcher Research Inc., 1999
  36. Eager, J.F., Blackwell, R.D., and Miniard, P.W., Customer Behavior, 6th ed, The Dryden Press, Chicago, IL., 1990
  37. Figge, Stefan, "Situation-Dependent Services -a Challenge for Mobile Network Operators," Journal of Business Research, Articles in Press, 2002
  38. Fortin, D.R. and Dholakia, R.R., "Interactivity and Vividness Effects on Social Presence and Involvement with a Web- Based Advertisement," Journal of Business Research, Vol. 58, 2005, pp. 387-396 https://doi.org/10.1016/S0148-2963(03)00106-1
  39. Ghani, J.A., Supnick R., and Rooney, P., "The Experience of Flow in Computer- Mediated and in Face-to-Face Groups," 12th ICIS, New York, December 1991, pp. 16-18
  40. Gorlenko, L. and Merrick, R., "No Wires Attached: Usability Challenges in the Connected Mobile World," IBM Systems Journal, Vol. 42, No. 4, 2003, pp. 639-651 https://doi.org/10.1147/sj.424.0639
  41. Ha, L. and James, E.L., "Interactivity Reexamined: A Baseline Analysis of early business Web sites," Journal of Broadcasting & Electronic Media, Vol. 42, No. 4, 1998, pp. 457-474 https://doi.org/10.1080/08838159809364462
  42. Haseman, W., Nuipolatoglu V., and Ramamurthy, K., "An Empirical Investigation of the Influences of the Degree of Interactivity on User-Outcomes in a Multimedia Environment," Information Resources Management Journal, Vol. 15, No. 2, 2002, pp. 31-48 https://doi.org/10.4018/irmj.2002040104
  43. Heeter, Carrie, Implications of New Interactive Technologies for Conceptualizing Communication, in Media Use in the Information Age: Emerging Patterns of Adoption and Computer Use, J. L. Salvaggio and J. Bryant, eds., Hillsdale, NJ: Lawrence Erlbaum Associates, 1989, pp. 217-235
  44. Hoffman, D.L. and Novak, T.P., "Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations," Journal of Marketing, Vol. 60, July 1996, pp. 50-68 https://doi.org/10.2307/1251841
  45. Junglas I.A. and Watson, R.T., "U-Commerce: An Experimental Investigation of Ubiquity and Uniqueness," 24th ICIS, December 2003, pp. 414-426
  46. Kalakota, R. and Robinson, M., The Mobile Economy, McGraw-Hill Company, 2002
  47. Kannan, P., Chang, A., and Whinston, A., "Wireless Commerce: Marketing Issues and Possibilities," 34th HICCS, Vol. 9, No. 9, 2001, pp. 9015-9021
  48. Kenny, D. and Marshall, J.E., "Contextual Marketing," Harvard Business Review, Vol. 78, No. 6, 2000, pp. 119-125
  49. Lee, J.S., "Interactivity: A New Approach," paper read at Association for Education in Journalism and Mass Communication, Phoenix, AZ., 2000
  50. Lee, T.M., "The Impact of Perceptions of Interactivity on Customer Trust and Transaction Intentions in Mobile Commerce," Journal of Electronic Commercr Research, Vol. 6, No. 3, 2005, pp. 165-180
  51. Lombard, M. and Snyder-Dutch, J., "Interactive Advertising and Presence: A Framework," Journal of Interactive Advertising, Vol. 1, No. 2, 2001,
  52. McMillan, S.J. and Hwang, J.S., "Measures of Perceived Interactivity: An Exploration of the Role of Direction of Communication, User Control and Time in Shaping Perception of Interactivity," Journal of Advertising, Vol. 31, No. 3, 2002, pp. 29-42 https://doi.org/10.1080/00913367.2002.10673674
  53. McMillan, Sally J., "Interactivity is in the Eye of the Beholder: Function, Perception, Involvement, and Attitude Toward the Web Site," Proceedings of the American Academy of Advertising, M.A. Shaver, ed., East Lansing, MI, 2000, pp. 71-78
  54. Mort, G.S. and Drennan, J., "Mobile Digital Technology: Emerging Issues for Marketing," Journal of Database Marketing, Vol. 10, No. 1, 2002, pp. 9-23 https://doi.org/10.1057/palgrave.jdm.3240090
  55. Oliver, R.L., Satisfaction: A Behavioral Perspective on the Consumer, McGraw-Hill: New York, 1997
  56. Oliver, R.L., "A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions," Journal of Marketing, Vol. 17, 1980, pp. 460-469 https://doi.org/10.2307/3150499
  57. Patterson, P.G., Johnson, L.W., and Spreng, R.A., "Modeling the Determinants of Customer Satisfaction for Business-to- Business Professional Services," Journal of the Academy of Marketing Science, Vol. 25, No. 1, 1997, pp. 4-17 https://doi.org/10.1007/BF02894505
  58. Pavlik, J.V., New Media Technology: Cultural and Commercial Perspectives, 2nd ed, Boston, Allyn and Bacon, 1998
  59. Pedersen, P.E., "Adoption of Mobile Internet Services: An Exploratory Study of Mobile Commerce Early Adopters," Journal of Organizational Computing and Electronic Commerce, pp. 1-40
  60. Peter, J.P., "Reliability: A Review of Psychometric Basics and Recent Marketing Practices," Journal of Marketing Research, 1979, pp. 6-17
  61. Rafaeli, S., Interactivity: From New Media to Communication in Advancing Communication Science, Sage Annual Review of Communication Research, Vol. 16, Sage Publications, 1988, pp. 110-134
  62. Sheth, J.N. and Parvatiyar, A., "Toward a Theory of Business Alliance Formation," Scandinavian International Business Review, Vol. 1, No. 3, 1992, pp. 71-87
  63. Shin, C.F. and Vankatesh, A., "Beyond Adoption: Development and Application of a Use-Diffusion Model," Journal of Marketing, Vol. 68, 2004, pp. 59-72 https://doi.org/10.1509/jmkg.68.1.59.24029
  64. Steuer, J., "Defining Virtual Reality: Dimensions Determining Telepresence," Journal of Communication, Vol. 42, No. 4, 1992, pp. 73-93
  65. Teo, H.H., Oh, L.B., Liu, C., and Wei, K.K., "An Empirical Study of the Effects of Interactivity on Web User Attitude," International Journal of Human-Computer Studies, Vol. 28, 2003, pp. 281-305
  66. Trice, A.W. and Treacy, M.E., "Utilization as a Dependent Variable in MIS Research," Data Base, Fall/Winter 1988, pp. 33-41
  67. Venkatesh, V., "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model," Information Systems Research, Vol. 11, No. 4, 2000, pp. 342-365 https://doi.org/10.1287/isre.11.4.342.11872
  68. Venkatesh, V., Morris, M.G., Davis, G.B., and Davis, F.D., "User Acceptance of Information Technology: Toward a Unified View," MIS Quarterly, Vol. 27, No. 3, 2003, pp. 425-478 https://doi.org/10.2307/30036540
  69. Webster, J. and Martocchio, J.J., "Microcomputer Playfulness: Development of a Measure with Workplace Implications," MIS Quarterly, Vol. 16, No. 2, 1992, pp. 201-226 https://doi.org/10.2307/249576
  70. Wu, G., The role of Perceived Interactivity in Interactive Ad Processing, Doctoral Dissertation, The University of Texas at Austin, 2000
  71. Wu, G., "Perceived Interactivity and Attitudes Toward Web Sites," in Marilya Roberts eds., The Proceedings of the American Academy of Conference, Granville, Univ. of Florida, 1999, pp. 254-262
  72. Yuping, L. and Shrum, L.J., "What is Interactivity and is it Always Such a Good Thing? Implications of Definition, Person, and Situation for the Influence of Interactivity on Advertising Effectiveness," ournal of Advertising, Vol. 31, No. 4, 2002, pp. 53-64 https://doi.org/10.1080/00913367.2002.10673685