Journal of the Korean Society for information Management (정보관리학회지)

Korean Society for Information Management (한국정보관리학회)
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Typology of User Uncertainty in the Selection of Web Search Terms : Insight into the Information Seeking Context of Scholarly Researchers in the Field of Science

웹 검색어 선택과정에서의 이용자 불확실성의 유형 : 자연과학연구자들의 정보탐색환경에 대한 고찰

  • Published : 2006.06.01
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Abstract

While numerous studies have suggested the significance of uncertainty during the process of information-seeking, less research has investigated user uncertainty in the actual search process using a real system. This study investigated user perceptions of uncertainty in the process of the selection of Web search terms in the real information-seeking process. The subjects at the doctoral or post-doctoral level were limited to the discipline of science in order to understand user perceptions in this field. The findings revealed various dimensions, types, and incidents of uncertainty. The typology of uncertainty facilitated an understanding of the subjects' information-seeking context by identifying various aspects of the context that constituted the subjects' uncertainty The identification of two principal origins of uncertainty based on the different types of uncertainty generated implications to improve information systems and services.

다수의 연구에서 정보추구 과정상 불확실성(Uncertainty)의 중요성이 지적되었지만, 실제 정보검색시스템을 이용한 탐색과정에서 이용자들의 불확실성에 대한 연구는 많지 않았다. 본 연구는 실제로 정보를 추구하는 이용자들의 웹 검색어 선정과정에서의 불확실성 인식을 조사하여, 정보탐색 과정에서의 다양한 불확실성 유형을 식별하였다. 불확실성 유형에 입각하여 발견된 불확실성의 주요 원인(Origins)은 정보검색시스템 및 서비스 발전을 위한 시사점을 제시하여준다.

Keywords

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