Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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Developing Instruments for Measuring the Effectiveness of the Korean National Quality Award

한국 국가품질상(KNQA)의 효과성 측정을 위한 측정도구 개발

  • Moon, Jae-Young (Dept. of Business Administration, Kyunghee University) ;
  • Lee, Sang-Chul (Dept. of Management Information Management, Korea Christian University) ;
  • Suh, Yung-Ho (Dept. of Business Administration, Kyunghee University)
  • Published : 2006.06.30
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Abstract

The purpose of this research is to develop the methodology for measuring the effectiveness of the Korean National Quality Award. To test the validity of the model, confirmatory factor analysis is used. Conclusively, 79 questions in 15 sub-categories from 7 categories are developed valid in the empirical research. Seven categories are Leadership, Strategic Planning, Human-Resource Focus, Process Management, Customer & Market Focus, Information & Analysis and Results.

Keywords

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