Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
권호 표지

Certification of Quality Management System and Firm Performance: An Empirical Approach based on the Experiences of Small and Medium Enterprises (SMEs) in Korea

중소기업의 품질경영시스템 인증성과에 관한 실증연구

  • Kim Stephen In-Ho (Dept. of Business Administration, Hanyang University) ;
  • Choi Gul-Sung (Graduate School of Knowledge-Based Technology and Energy, Korea Polytechnic University) ;
  • Ku Daniel Tae-Yong (Dept. of Business Administration, Graduate School, Hanyang University)
  • Published : 2007.03.31
Download PDF
⟨ Previous Next ⟩

Abstract

This paper attempts to identify empirically whether the certification of Quality Management System affects positively to firm performance using the sample sets of 200 SMEs in Korea who have adopted ISO 9000 majoring in the domestic markets as well as the overseas markets. The empirical study has been done on the assumptions and the hypothesis that the certification itself can conceptually and practically be considered an effective tool to improve the level of standardization of quality management system, and it would result in higher productivity and good corporate image by enabling firms to strengthen up their capabilities to achieve competitive advantage. The empirical findings show that the ISO 9000 has positively contributed to not only obtaining competitive advantage but also bringing about a superior firm performance as it would be, making sure that the certification itself would be used as a powerful tool for good management. This study also pinpoints that the success/failure in introducing & adopting the certification depends highly upon the managers' interests and concerns, especially the CEO's.

Keywords

References

  1. 김인호; 다이나믹 매니지먼트와 기업일반이론, 비봉출판사, pp.116-118, 2006
  2. 윤재홍, 채병덕; '성공적인 ISO 9000의 인증획득과 그의 효과에 관한 연구', 생산관리연구, 5(2) : 83-108, 1994
  3. 최걸성; 'ISO 9000 품질경영시스템 구축실무', 국제산업인증원, pp.5-18, 2000
  4. Brecka, J.; 'Study Finds Gains with ISO 9000 Registration Increase over Time,' Quality Progress : 18-20, May 1994
  5. Gujarati, D. N.; Basic Econometrics. Second Edition, New York: McGraw-Hill, Inc., 1988
  6. Hoyle, D.; Quality Systems Handbook, Butter-worth Heinemann, Oxford, 2nd, ed., 1994
  7. Pedhazur, E. J.; Multiple regression in behavioral research: Explanation and prediction. New York : Holt, Rinehart and Winston, 1982
  8. Stone, E. F., and Hollenbeck, J. R.; 'Some issues associated with the use of moderated regression,' Organizational Behavior and Human Performance, 34 : 195-213, 1984 https://doi.org/10.1016/0030-5073(84)90003-5
  9. Ven de Ven, A. H., and Ferry, D. L.; Measuring and assessing organization, New York, 1980