Korean journal of health promotion

Korean Society for Health Promotion and Disease Prevention (대한임상건강증진학회)
권호 표지

Gender Differences in the Emotional Labor and Depressive Symptoms

서비스업 근로자의 감정노동과 우울에 대한 성별 차이 분석

  • Lee, Bok-Im (University of Texas, Austin School of Nursing)
  • 이복임 (텍사스주립대학교 간호대학)
  • Published : 2009.12.30

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Abstract

Background The main purposes of this study were to explore the differences of emotional labor according to gender and to determine the factors influencing depressive symptoms according to gender. Methods Participants included 242 persons (male 126, female 116) working at hotels, insurance companies, and department stores. The survey questionnaire included sociodemographic characteristics, daily life stress, job stress, social support, characteristics of emotional labor, and depression. Results Females showed significantly higher scores for frequency and duration of emotional labor than males. Multiple regression analysis showed that symptoms of depression were associated with a low duration and high variety of emotional labor among males. Among females, depressive symptoms were associated with a high frequency of emotional labor. Conclusions The results of this study would help to set up health promotion and disease prevention strategies for emotional labor workers.

연구배경 본 연구는 서비스업 근로자의 감정노동의 특성과 감정노동이 우울에 미치는 영향력에 대한 성별 차이를 분석하기 위한 목적으로 수행되었다. 방 법 2006년 2월 28일부터 12일간 백화점, 호텔, 보험회사에 종사하고 있는 근로자를 대상으로 설문조사를 시행하였다. 인구사회학적 특성, 일상생활 스트레스, 직무스트레스, 사회적 지지, 감정노동의 특성, 우울이 조사되었고, 최종 분석대상은 242명 (남성 126명, 여성 116명) 이었다. 결 과 여성근로자는 남성근로자에 비하여 더 자주 감정노동을 수행하고 감정노동의 지속기간 또한 긴 것으로 나타났다(P<.01). 우울에 대한 감정노동의 영향은 성별로 다른 양상을 보이는데, 남성근로자의 경우 감정노동의 지속기간이 짧고(P<.05) 감정노동의 다양성이 높을수록 (P<.01) 우울수준이 높아지는 반면, 여성근로자는 감정노동의 빈도가 높을수록(P<.01) 우울수준이 높아지는 것으로 나타났다. 결 론 본 연구결과는 감정노동 근로자를 위한 효과적인 건강증진 방안을 마련함에 있어 기초 자료로 활용될 것이다.

Keywords

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