Journal of Information Management (정보관리연구)

Korea Institute of Science and Technology Information (한국과학기술정보연구원 과학기술정보센터)
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Factor Analysis of User's Perceptions Regarding the Public Libraries Service Quality

이용자가 인식하는 공공도서관 서비스품질 결정요인 분석

  • Oh, Dong-Geun (Dept. of Library & Information Science, Keimyung University) ;
  • Lim, Young-Kyu (Dept. of Sociology, Keimyung University) ;
  • Yeo, Ji-Suk (Dept. of Library & Information Science, Keimyung University)
  • Published : 2009.06.30
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Abstract

This study is a exploratory research to develop standard measurement for service quality of public libraries through extracting common factors for them. It suggests that service quality of public libraries can be divided into three primary dimensions interaction of personnel, library resources and programs, physical environment and facilities and each dimensions be several sub-dimensions. It also suggests a third-order factor mode for public libraries' service quality based on the above dimensions and testifies it through exploratory factor analysis and confirmatory factor analysis.

이 연구는 공공도서관의 서비스품질을 측정하기 위한 공통된 요인을 추출하여, 표준화된 서비스품질 측정도구를 개발하기 위한 탐색적 시도로 이루어졌다. 이 연구는 선행연구를 바탕으로 기존의 주요척도들을 사용하여 공공도서관의 서비스품질을 직원의 상호작용, 정보자원 및 프로그램, 물리적 환경 및 시설의 세 가지 차원 나누고, 이를 다시 하위차원으로 세분하였다. 아울러 이 서비스품질의 차원을 바탕으로 위계적 3차원 요인 구조모형을 설정하고 이를 탐색적 요인분석과 확인요인분석을 실시하여 검정하였다.

Keywords

References

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  2. Developing LCSI(Library Customer Satisfaction Index) Lite for Public Library vol.47, pp.4, 2013, https://doi.org/10.4275/KSLIS.2013.47.4.335