Journal of Korean Academy of Nursing Administration (간호행정학회지)

Korean Academy of Nursing Administration (한국간호행정학회)
권호 표지

The Impact of Job Overload, Relationship with Senior on Nurses' Intention to Quit Their Jobs - Mediating Role of Emotional Exhaust -

간호사가 지각하는 직무과부하, 상사부하관계의 질 및 정서적 소진이 이직의도에 미치는 영향 - 정서적 소진의 매개효과 검증 -

  • 김영희 (춘해보건대학 간호과) ;
  • 최정현 (남서울대학교 간호학과) ;
  • 김경은 (남서울대학교 아동복지학과)
  • Published : 2009.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: The purpose of this study was to investigate how job overload, relationship with senior perceived by nurses and emotional exhaust related to turnover and explored the mediating role of emotional exhaust in job characteristics-turnover relationship. Method: Participants were 280 nurses from around the greater metropolitan area of Seoul, completed questionnaires. Correlation and Structural Equation Models were employed to investigate the various factors associated with this. Result: Job overload related positively to emotional exhaust and turnover and the quality of relationship with senior related negatively to emotional exhaust but positively to turnover. These findings suggest the important role played by job conditions in preventing nurses' emotional burnout and the intention to quit their jobs. Furthermore, emotional burnout mediated the effects of these job characteristics on nurses' turnover. Conclusion: It is suggested that the benefit of job conditions and emotional burnout should be taken into consideration when developing strategies to improve nurse retention and. social supporting programs for nurses more generally.

Keywords

References

  1. Cangelosi, J. D., Markham, F. S., & Bounds, W. T. (1998). Factors related to nurse retention and turnover : An updated study. Health Mark Q, 15(3), 25-43.
  2. Doo, E. Y. (2004), The effects of internal marketing og hospital organization on the nursing productivity of nurses, Unpublished master's thesis, Korea University, Seoul, Korea.
  3. Er, K. S., Hur, H. J., Kim, K. K., Cho, Y. J., Kim E. H., & Kim, S. J. (2004). The relationship between job characteristics, job satisfaction, and intents to leave among hospital nurses. Journal of Korean Clinical Nursing Research, 9(2), 81-92.
  4. Flinkman, M., Laine, M., Leino-kilpi, H., Hasselhorn, H. M., & Salantera, S. (2008). Explaining young registered finnish nurses' intention to leave the profession: A questionnaire survey. Int J Nurs Stud, 45(5), 727-739. https://doi.org/10.1016/j.ijnurstu.2006.12.006
  5. Graen, G. B., & Uhl-Bien, M. (1991). The transeformation of work group professionals into self-managing and prtially self-designing contributors: Toward a theory of leadership-making, Journal of Management Systems, 3(3), 33-48.
  6. Healy, C. M., & Mck.ay, M. F. (2000). Nursing stress: the effects of coping strategies and job satisfaction in a sample of Australian nurses. J Adv Nurs, 31(3), 681-688. https://doi.org/10.1046/j.1365-2648.2000.01323.x
  7. Jeong, J. H., Kim, J. S., & Kim, K. H. (2008). The risk factors influencing turnover intention of nurses. J Korean Acad Nurs Admin, 14(1), 35-44.
  8. Jones C. B. (1992). Calculating and updating nursing turnover costs. Nursing Economics, 10, 39-45.
  9. Kang, H. A., Nho, C. R., Park, E. M., & Shin, H. R. (2008). The relationships among work stress, burnout, and turnover intention of child welfare employees. Korean Journal of Social Welfare, 60(3), 107-127.
  10. Karasek, R. A., Triantis, K. P., & Chaudry, S. S. (1982). Coworker and supervisor support as maderators of associations between task characteristics and mental strain, J Occup Behavior, 3, 181-200. https://doi.org/10.1002/job.4030030205
  11. Kim, J. O., & Kim, I. S. (2007). A study on the relationship of work stress, job satisfaction and burn out experience among medical insurance review nurses. Medical Journal of Chosun University, 32(3), 23-34.
  12. Kim, K. O. (1996). A study on the effects of work related variables on job satisfaction and turnover intention. Unpublished master's thesis, Chonnam National University, Kwangju, Korea.
  13. Kim, N. S. (2002). The burn-out syndrome of the doctors & nurses working in the emergency department, Unpublished master's thesis, Yonsei University, Seoul, Korea
  14. Kim, Y. M., & Park, S. A. (1995). A study on the turnover intention and the turnover behavior of nurses: In the case of S. University Hospital. The Seoul Journal of Nursing, 9(1), 47-67.
  15. Koo, O. H. (2000). Clinical nurse's perception of empowerment structural model in nursing organization, Unpublished doctor's thesis, Chungnam National University, Taejon, Korea.
  16. Lee, E. H., Chang, S. J., Kim, H. O., Roh, J. H., Park, E. J., & Won, J. U. (2007). Relationship between job stress and turnover of registered nurses in a university hospital. The Korean Journal of Occupational and Environmental Medicine, 19(2), 93-104.
  17. Lee, J. H. (2006). Work stress and coping type of nurses by clinical ladder. Unpublished master's thesis, Yonsei University, Seoul, Korea.
  18. Leiter, M. P. (1993). Burnout as a developmental process: considerations of models. In W. B. Schaufeli, C.Maslash & T. Marek. (Eds.), Professional burnout: Recent developments in theory and research (pp237-250). Washington, DC: Taylor & Francis.
  19. Leiter, M, P., & Maslach, C. (2009). Nurse turnover: The mediating role of burnout. J Nurs Manag, 17(3), 331-339. https://doi.org/10.1111/j.1365-2834.2009.01004.x
  20. Maslach, C., & Jackson, S. E. (1981). The measurement of the experienced burnout, Journal of Occupational Behavior, 12, 99-113.
  21. Mobley, W. H. (1982). Employee turnover: Causes, consequences and control reading, MA; Addison- Wesley.
  22. Park, J. S. (2006). The casual relationship between public hospital nurses' perception of organizational culture types and job satisfaction and turnover intention. Health and Social Science, 19, 97-118.
  23. Sobel, M. E. (1982). Asymptotic intervals for indirect effects in structural equations models. In S. Leinhart (Ed.), Sociological methodology(pp. 290-312). San Francisco: Jossey-Bass.
  24. The Korea Health Industry Development Institute (2005). 2005' White paper on Health, Seoul.
  25. Retraining and re-entry course for unemployed nurses. (2009, March 11). The Korean Nurses Association News.
  26. Toffler, A. (1982). Turnover. In Katz, D., & Kahn, R. (eds). The Social psychology of organization. NY : W. B. Sanders Company.
  27. Yang, K. M. (1999). Analysis of the relationship between the empowerment, the job-related individual characteristics and the work performance of Nurses, J Korean Acad Nurs, 5(1), 39-62.
  28. Yi, M. S., Kim, W. O., Kim, D. H., Ko, M. H., Lee, K. S., & Kim, Z. I. (2003). Turnover experience of hospital nurses in korea. The Journal of Korean Academic Society of Adult Nursing, 15(4), 531-541.
  29. Yoon, W. S. (2002). The effects of perceived similarity and impression management on interpersonal citizenship behavior. Unpublished master's thesis, Chungnam National University, Taejon.
  30. Youn, M. S. (2002). The attempt of turnover by a general hospital nurses and its related factors. Unpublished master's thesis, Chosun University, Gwangju.