Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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The Effects of Logistics Service Quality and Relationship Orientation on Supply Chain Performance - Focusing on Delivery Quality of 3PL Firms -

물류서비스품질과 관계지향성이 공급사슬성과에 미치는 영향 - 3PL 기업의 물류배송품질을 중심으로 -

  • Park, Yi-Suk (Division of Business Administration, Wonkwang University) ;
  • Cho, Geon (Dept. of Business Administration, Chonnam National University, BK21 (n)Biz Convergence Team) ;
  • Ryu, Il (Dept. of Business Administration, Sunchon National University)
  • 박이숙 (원광대학교 경영학부) ;
  • 조건 (전남대학교 경영학부, BK21 (n)비즈 컨버전스 사업단) ;
  • 유일 (순천대학교 경영학과)
  • Published : 2009.09.30
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Abstract

In this study, we will conduct an empirical study to see how the 3PL firm's logistics service quality and relationship orientation affects the supply chain performance. To examine the research model and hypotheses, we have used an empirical method based on the field survey in which most of measurements used and verified in previous studies are selected as measurements. The results of our empirical study can be summarized as follows: First, it can be shown that higher level of logistics service quality not only affects satisfaction and relationship orientation positively, but also improves supply chain performance. Second, it can be also shown that satisfaction for logistics service quality affects relationship orientation between shipper and 3PL firm positively. Finally, it can be shown that relationship orientation affects supply chain performance positively. This paper presents much implications both theoretical and practical side.

Keywords

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