The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
권호 표지
DOI QR코드

DOI QR Code

Effect of Work-Family Culture on Attitude and Turnover Intention of Organizational Members

일-가족문화가 조직구성원의 태도와 이직의도에 미치는 영향

  • 송종한 (동양미래대학 경영학부) ;
  • 김용순 (동양미래대학 경영학부)
  • Received : 2010.08.26
  • Accepted : 2010.11.30
  • Published : 2010.12.28
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study was to research the relationships among work-family culture, job satisfaction, organizational commitment and turnover intention of employees in banking industry. In response to employees' need for work-family balance, employers have instituted a number of programs, such as assistant with child care and elder care, flex time, job sharing, shorter work weeks, and telecommuting were adopted. These areas of study are so important in modern organizations because of their influence on organizational success and on the personal lives of employees. To accomplish this study, it was determined that the analysis derived from a hypothesis and literature reviews and data collected from 254 employees in bank industry. The results of empirical analysis showed as follows. First, Perceived work-family culture has a significant effect on job satisfaction, organizational commitment and turnover intention. Second, Job satisfaction and organizational commitment have a significant effect on turnover intention. Based on these findings, the implications and limitations of the study were presented including some directions for future studies.

본 연구는 은행종업원을 대상으로 하여 일-가족 문화, 직무만족, 조직몰입 및 이직의도와의 관계를 연구하였다. 일-가족 균형에 대한 종사원들의 욕구에 기업은 어린이와 노인을 돌보는 프로그램, 유연근무시간제, 직무공유제, 단축근무제, 그리고 재택근무의 채택 등의 다양한 프로그램을 시행하고 있다. 이러한 연구영역은 조직의 성공과 종업원 개인의 생활에 영향을 주기에 현대조직에서 매우 중요하다. 이에 본 연구는 일-가족문화에 대한 인식이 종업원들의 태도와 이직의도에 미치는 영향관계를 실증적으로 규명하고자 문헌연구와 더불어 금융업의 종업원들을 대상으로 254부의 설문지를 최종분석에 사용하였다. 연구결과, 첫째, 일-가족문화에 대한 인식은 직무만족과 조직몰입 및 이직의도에 유의한 영향을 주는 것으로 나타났다. 둘째, 직무만족과 조직몰입은 이직의도와의 관계에서 모두 유의성이 검증되었다. 이러한 연구결과를 바탕으로 인력관리의 경제적 효용성을 위한 시사점과 연구의 한계점 및 향후 연구방향을 제시하였다.

Keywords

References

  1. L. Bailyn, Breaking the Mold:: Women, Men and Time in the New Corporate World, NY: Free Press, 1993.
  2. 곽금주, "가정경영 잘해야 기업도 잘 풀린다", 매경, p.55, 2010.
  3. 이선희, 김문식, 박수경, “가족친화적 경영이 조직몰입과 이직의도에 미치는 영향에 대한 직장-가정 갈등의 매개효과 가설검증”, 한국심리학회지, 제21권, 제3호, pp.383-410, 2008.
  4. D. F. Halpern, "Psychology at the Intersection of Work and Family-Recommendations for Employers, Working Families and Policymakers." American Psychologist, Vol.60, No.5, pp.397-409, 2005. https://doi.org/10.1037/0003-066X.60.5.397
  5. L. Bailyn, Breaking the mold: Redesigning Work for Productive and Satisfying Lives, ILR Press, 2006.
  6. E. H. Schein, "Organization Culture," American Psychologist, Vol.45, pp.109-119, 1990. https://doi.org/10.1037/0003-066X.45.2.109
  7. S. P. Robbins, Essentials of Organizational Behavior, Prentice-Hall, Inc., 1985.
  8. H. M. Trice and J. M. Beyer, The Cultures of Work Organizations, Englewood Cliffs, NJ: Prentice Hall, 1993.
  9. C. A.Thompson, L. L. Beauvais, and K. S. Lyness, "When Work-Family Benefits Are Not Enough: The Influence of Work-Family Culture on Benefit Utilization, Organizational Attachment, and Work-Family Conflict," Journal of Vocational Behavior, Vol.54, pp.329-415, 1999.
  10. S. K. Finkel, S. Olswang & N. She, "Childbirth, Tenure, and Promotion for Women Faculty," Review of Higher Education, Vol.17, pp.259-270, 1994. https://doi.org/10.1353/rhe.1994.0016
  11. S. Lewis and K. Taylor, Evaluating the Impact of Family-Friendly Employer Policies: A Case Study, London: Sage, 1996.
  12. 유계숙, “일-가족문화가 근로자의 일-가족 조화와 삶의 질에 미치는 영향”, 한국가정관리학회지, 제26권, 제5호, pp.27-37, 2008.
  13. L. T. Thomas and D. C. Ganster, "Impact of Family-Supportive Work Variables on Work-Family Conflict and Strain: A Control Perspective," Journal of Applied Psychology, Vol.80, pp.6-15, 1995. https://doi.org/10.1037/0021-9010.80.1.6
  14. M. E. Starrels, "The Evolution of Workplace Family Policy Research," Journal of Family Issues, Vol.13, pp.259-278, 1992.
  15. 황규대, 김형식, 박상진, 송교석, 양진환, 양훈모, 이광희, 이철기, 조직행위론, 박영사, 1999.
  16. R.. P. Tett and J. P. Meyer, "Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analyses Based on Meta-Analytic Findings," Personal Psychology, Vol.46, pp.259-293, 1993. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x
  17. R. T. Mowday, L. W. Porter, and R. M. Steers, Employee Organization Linkage: The Psychology of Commitment, Absenteeism, and Turnover, Academic Press, N. Y, 1982.
  18. J. P Meyer and N. J. Allen, "A Three-Component Conceptualization of Organizational Commitment," Human Resource Management Review, Vol.1, pp.61-89, 1991.
  19. L. W. Porter, R. M. Steers, R. T. Mowday, and P. V. Boulian, "Organizational Commitment, Job Satisfaction, and Turnover among Psychiatric Technicians," Journal of Applied Psychology, Vol.59, pp.603-6019, 1974. https://doi.org/10.1037/h0037335
  20. H. S. Becker, "Notes on the Concept of Commitment," American Journal of Sociology, Vol.97, pp.15-22, 1960.
  21. Y. Wiener, "Commitment in Organizations: A Normative View," Academy of Management Review, Vol.7, pp.418-428, 1982. https://doi.org/10.2307/257334
  22. 전찬열, “기계산업의 직종별 이직성향에 관한 연구”, 인사관리연구, 제18권, pp.439-467, 1994.
  23. 배성현, 김미선, “조직정치와 조직시민행동, 직무 긴장, 이직의도와 관계 및 조직지원 인식의 매개 효과”, 조직과 인사관리연구, 제34권, 제2호, pp.1-30, 2010.
  24. R. P. Steel and N. K. Ovalle, "A Review and Meta Analysis of Research on the Relationship Between Behavior Intentions and Employee Turnover," Journal of Applied Psychology, Vol.69, No.4, pp.673-686, 1984. https://doi.org/10.1037/0021-9010.69.4.673
  25. T. D. Allen, "Family-Supportive Work Environments: The Role of Organizational Perceptions," Journal of Vocational Behavior, Vol.58, pp.414-435, 2001. https://doi.org/10.1006/jvbe.2000.1774
  26. G. A. Adams, L. A. King, and D. W. King, "Relationships of Job and Family Involvement, Family Social Support, and Work-Family Conflict with Job and Life Satisfaction," Journal of Applied Psychology, Vol.81, pp.411-420, 1996. https://doi.org/10.1037/0021-9010.81.4.411
  27. E. Kossek and C. Ozeki, "Work-Family Conflict, Polices, and the Job-Life Satisfaction Relationship: A Review and Directions for Organizational Behavior Human Resources Research," Journal of Applied Psychology, Vol.82, No.2, pp.139-149, 1998.
  28. S. Yogve and J. Brett, "Patterns of Work and Family Involvement Among Single and Dual-Earner Couples," Journal of Applied Psychology, Vol.70, pp.754-768, 1985. https://doi.org/10.1037/0021-9010.70.4.754
  29. 이요행, 방묘진, 오세진, “가족친화적 조직문화가 조직몰입, 직장만족, 이직의도, 그리고 가족만족에 미치는 영향: 직장-가정 갈등의 매개효과를 중심으로”, 한국심리학회지: 산업 및 조직, 제18권, 제3호, pp.639-657, 2005.
  30. 정기선, 장은미, “가족친화적 정책이 종업원들의 조직몰입에 미치는 효과,” 가족과 문화, 제17권, pp.59-84, 2005.
  31. R. M. Steers, Introduction to Organization Behavior, 2nd ed. Illinois: Scott, Foreman and Company, 1984.
  32. N. J. Allen and J. P. Meyer, "The Measurement and Antecedents of Affective, Continuance and Normative Commitment," Journal of Occupational Psychology, Vol.63, pp.1-18, 1990. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  33. J. P. Meyer and N. J. Allen, "Testing the Side-Bet Theory of Organizational Commitment: Some Methodological Considerations," Journal of Applied Psychology, Vol.69, pp.372-378, 1984. https://doi.org/10.1037/0021-9010.69.3.372
  34. F. Richard, J. E. Ghiselli, and B. Bai, "Job Satisfaction, Life Satisfaction, and Turnover Intent: Among Food-service Managers," Cornell Hotel and Restaurant Administration Quarterly, Vol.42, No.2, pp.28-37, 2001.
  35. 강우란, 배노조, 정지영, "경영의 새 화두: 일과 생활의 균형", 삼성경영연구소 CEO Information, 제558권pp.1-21, 2006.