Moderate Effect of JIT and Workforce Management on Infra and Process Factor in Quality Management Practices

품질경영 실행방식 요인과 성과 간 관계에 대한 JIT와 인력관리의 조절 효과

  • Received : 2010.07.10
  • Accepted : 2010.10.31
  • Published : 2010.11.30

Abstract

We classified quality management practices of manufacturing companies into 'Infra' factor and 'Process' factor which were introduced based on existing literatures and previous studies related to quality management. It was our first objective to confirm its conformance in Korean manufacturing industry, and to examine the two factors effect positively on production performance. Moreover, we tried to examine whether JIT and workforce management have an moderate effect on 'Infra and Process factors-performance' relationship, using moderate regression. As the result of empirical study on nationwide manufacturing companies, we had the results that the classification between Infra factor and Process factor in quality management practices was valid in Korean manufacturing companies, and that the two factors gave performances positive effect. Moreover, our secondary analysis showed that JIT had an positive moderate effect on the Infra factor while workforce management on the Process factor. With these results, we have an interpretation that manufacturing companies which aim to enhance short term performances have to concentrate their effort and investment on Process factor and, on the other hand, ones which aims to improve long term performances on Infra factor.

Keywords

References

  1. 김수욱, "공급사슬통합 유형과 다각화 전략의 연계", 경영학연구, 제34권, 제2호(2005), pp. 471-496.
  2. 정승환, 우성근, "TQM이 서비스 품질에 미치는 영향에 관한 연구", 한국생산관리학회지, 제13권, 제3호(2003), pp.69-93.
  3. 장덕신, 박정수, 김수욱, "품질경영 추진방식의 Infra 요인과 Process 요인이 생산경쟁력과 성과에 미치는 영향", 한국경영과학회지,제32권, 제2호(2007), pp.41-51.
  4. Bossink, B.A.G., J.F.B. Gieskes, and T.N.M. Pas, "Diagnosing Total Quality Managementpart 1," Total Quality Management, Vol.3, No.3(1992), pp.223-231. https://doi.org/10.1080/09544129200000030
  5. Boyer, K. and M. Lewis, "Competitive priorities : Investigating the need for trade-offs in operations strategy," Production and Operations Management, Vol.11, No.1(2002), pp. 9-20.
  6. Cua, K.O., K.E. McKeon, and R.G. Schroeder, "Relationship between implementation of TQM, JIT, and TPM and manufacturing Performance," Journal of Operation Management, Vol.19, No.6(2001), pp.675-694. https://doi.org/10.1016/S0272-6963(01)00066-3
  7. Ferdows, K.A. and A. De Meyer, "Lasting Improvements in Manufacturing Performance : In Search of a New Theory," Journal of Operations Management, Vol.9. No.2(1990), pp.168-184. https://doi.org/10.1016/0272-6963(90)90094-T
  8. Flynn, B.B., R.G. Schroeder, and S. Sakakibara, "A Framework for Quality Management Research and an Associated Measurement Instrument," Journal of Operations Management, Vol.11(1994), pp.339-366. https://doi.org/10.1016/S0272-6963(97)90004-8
  9. Flynn, B.B., S. Sakakibara and R.G. Schroeder, "Relationship Between JIT And TQ M:Practices and Performance," Academy of Management Journal, Vol.38, No.5(1995), pp.1325-1360. https://doi.org/10.2307/256860
  10. Flynn, B.B., R. Schroeder, E. Flynn, S. Sakakibara, and K. Bates, "World-class manufacturing project:overview and selected results," International Journal of Operations and Production Management, Vol.17, No.7 (1997), pp.671-685. https://doi.org/10.1108/01443579710175592
  11. Flynn, B.B. and E.J. Flynn, "The Relationship Between Quality and Other Dimensions of Competitive Performance : Tradeoff or Compatibility?" Academy of Management Proceedings : OM (2000), pp.1-6.
  12. Garvin, D.A., "Quality Problems, Policies, and Attitudes in United States and Japan : an Exploratory Study," Academy of Management Jouranl, Vol.29, No.4(1986), pp.653- 673. https://doi.org/10.2307/255938
  13. Griffi, C., A. Roth, and G. Seal, Competing in World Class Manufacturing : America's 21st Century Challenge, Business One- Irwin, 1990.
  14. Hayes, R. and S. Wheelwright, Restoring Our Competitive Edge : Competing Through Manufacturing, (1984), Wiley.
  15. Jayaram J., C.L. Droge and S.K. Vickery, "The impact of human resource management practices on manufacturing performance," Journal of Operations Management, Vol.18(1999), pp.1-20. https://doi.org/10.1016/S0272-6963(99)00013-3
  16. Kim, J.S. and P. Arnold, "Manufacturing competence and business performance : a framework and empirical analysis," International Journal of Operations and Production Management, Vol.13, No.10(1992), pp.4-25.
  17. Krajewski, L., L. Litzman, and M. Malhotra, Operations Management : Processes and Value Chains, (2006), Pearson.
  18. McLachlin, R., "Management initiatives and Just-In-Time manufacturing," Journal of Operations Management, Vol.15(1997), pp. 271-292. https://doi.org/10.1016/S0272-6963(97)00010-7
  19. Porter, M., Competitive Advantage : Creating and Sustaining Superior Performance, (1998), Free Press.
  20. Saraph, J.V. and R.J. Sebastian, "Human Resource Strategies for Effective Introduction of Advanced Manufacturing Technologies( AMT)," Production and Inventory Management Journal, 1st Quarter, (1992), pp. 64-70.
  21. Sakakibara, S., B.B. Flynn and R.G. Schroeder, "A Framework and Measurement Instrument for Just-In-Time Manufacturing," Production and Manufacturing Management, Vol.2, No.3(1993), pp.177-194.
  22. Schmenner, R. and M. Swink, "On theory in operations management," Journal of Operations Management, Vol.17(1998), pp.97-113. https://doi.org/10.1016/S0272-6963(98)00028-X
  23. Schonberger, R.J., World Class Manufacturing : The Lessons of Simplicity Applied, (1986), Free Press.
  24. Skinner, W., "Manufacturing-Missing Link in Corporate Strategy," Harvard Business Review, (1969), pp.136-145.
  25. Stevenson, W.J., Oparations Management, 7th ed., (2002), McGraw-Hill.
  26. Swink, Morgan, R. Narasimhan, and S.W. Kim, "Manufacturing Practices and Strategy Integration : Effects on Cost Efficiency, Flexibility, and Market-Based Performance," Decision Sciences, Vol.36, No.3(2005), pp. 427-457. https://doi.org/10.1111/j.1540-5414.2005.00079.x