Korean Journal of Adult Nursing (성인간호학회지)

Korean Society of Adult Nursing (한국성인간호학회)
권호 표지

The Effect of the Perception of Self-efficacy and Social Support on Organizational Citizenship Behavior among Nurses in Hospital

병원간호사의 가기효능감과 사회적 지지가 조직시민행동에 미치는 영향

  • Received : 2010.08.05
  • Accepted : 2010.11.10
  • Published : 2010.12.31
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: The purpose of this study was to identify the predictors of Organizational Citizenship Behavior (OCB) among hospital nurses. Methods: Participants in this study were 231 nurses from two hospitals. The self-reported questionnaire was used to assess the level of self-efficacy, social support and OCB. The data were analyzed using descriptive statistics, Pearson's correlation coefficient, t-test, ANOVA and multiple regression. Results: The mean score of OCB was 4.82, self-efficacy was 4.65, and social support was 4.56. The OCB was statistically significant according to position (t=-1.97, p=.049). The OCB was positively correlated with self-efficacy (r=.558, p<.001) and social support (r=.245, p<.001). The self-efficacy and social support explained 33.0% of the variance for OCB. Conclusion: The findings suggest that developing programs to improve self-efficacy and social support might be useful. Furthermore, more studies are needed to explore variables that influence nurses' Organizational Citizenship Behavior.

Keywords

References

  1. Bio, stat, Inc. (2000). Power and Precision Version 2. Retrived October 29, 2010, From http://www.power-analysis.com.
  2. Choi, J., & Ha, N. S. (2007). The relationship between organizational citizenship behavior and customer orientation on organizational Justice in clinical nurses. Clinical Nursing Research, 13 (1), 173-184.
  3. Han, K. H. (2004). An exploratory study on the relationships among teacher's social support and burnout and organizational citizenship behavior. Korean Journal of Human Resource Development, 6 (2), 45-70.
  4. Hong, S. H. (2009). The relation among nurses's social network, social support and empowerment. Unpublished master's thesis, Yonsei University, Seoul.
  5. Karasek, R. A., & Theorell, T. (1990). Health work: stress, productivity, and the reconstruction of working life. New York: Basic Books.
  6. Kim, H. H. (2005). Nurses' perceptions of job-related empowerment, job satisfaction, organizational commitment and self efficacy. Unpublished master's thesis, Chungnam University, Daejon.
  7. Kim, Y. S. (2006). Exchange ideology as moderator perceived organizational support-organizational citizenship behaviors relationships. Journal of the Korean Academy of Organization and Management, 30 (4), 63-90.
  8. Kim, M. S. (2007). Influence of organizational Justice and commitment on organizational citizenship behaviors of nurses. Journal of Korean Academic Nursing Administration, 13 (4), 481-491.
  9. Kim, M. S., & Park, Y. B. (2008). The effects of self-efficacy and empowerment on perceived organizational support and organizational citizenship behaviors of nurses. Journal of Korean Academic Nursing Administration, 14 (3), 268-277.
  10. Kim, R., Kim, C. S., Kim, Y. J., Park, I. S., & Park, M. H. (2003). A study of the relationship between social support, job satisfaction and burn-out levels of korean nurses in Germany. The Journal of Korean Academic Society of Nursing Education, 9 (2), 186-198.
  11. Kim, Y. J., & Kim, J. W. (2008). The influence of leadership on OBC and organizational commitment through self-efficacy in organizational members. Korea Journal of Human Resource Development, 11 (2), 1-23.
  12. Ko, Y. K. (2008). Identification of factors related to hospital nurses' organizational citizenship behavior using a multilevel analysis. Journal of Korean Academic Nursing, 38 (2), 287-297. https://doi.org/10.4040/jkan.2008.38.2.287
  13. Ko, Y. K., & Kang, K. H. (2006). A Study on the relationship between self-efficacy, collective-efficacy and job stress in the nursing staff. Journal of Korean Academic Nursing Administration, 12 (2), 276-286.
  14. Lee, J. C. (2005). The effects of the perception of organizational Justice and perceived organizational support on organizational citizenship behavior. Journal of the Korean Academy of Organization and Management, 29 (1), 35-54.
  15. Lee, J. C. (2009). The effects of leader's consideration and LMX on organizational citizenship behavior and perceived performance rating. Daehan Journal of Business, 22 (5), 2979-2998.
  16. Lee, K. M. (2007). The influence of mentoring relationship on employees' behavior. Journal of the Korean Academy of Human Resource Management, 14 (4), 259-275.
  17. Lee, S. H. (2006). The relationship between the personal and job characteristics on organizational citizenship behaviors in clinical nurses. Journal of Korean Academic Nursing Administration, 12 (2), 295-304.
  18. Oh, S. Y., & Chung, H. C. (2006). The impact of organizational commitment and emotions on organizational citizenship behavior: focused on hospital management. Korean Governance Review, 13 (2), 49-75.
  19. Organ, D. W. (1988). Organizational citizenship behavior: The good solder syndrome. Lexington, MA: Lexington Books.
  20. Park, S. E., & Han, S. J. (2006). An empirical study on the burnout of nurses based on the job demand-control model. Korean Journal of Hospital Management, 11 (2), 32-60.
  21. Seo, M., Kang, H. S., & Lee, H. J. (2004). Relationship among english competency, anxiety, burden, and social support in korean nurses preparing for the NCLEX-RN. Journal of Korean Academic Psychiatric Mental Health Nursing, 13 (3), 257-264.
  22. Sherer, M., Maddux, J. E., Mercandante, B., Prentice-Dunn, S., Jacobs, B., & Rogers, R. W. (1982). The self-efficacy scale: Construction and validation. Psychological Reports, 51, 663-671. https://doi.org/10.2466/pr0.1982.51.2.663
  23. Shin, M. C. (2009). An analysis of relationship among antecedents of organizational citizenship behavior: focusing on seoul metropolitan government servants. The Korea Local Administration Review, 23 (3), 81-106.
  24. Song, K. S., Park, B. G., & Choe, M. K. (2003). A meta-analysis on the determinants and moderators of organizational citizenship behavior. Korean Management Review, 32 (4), 1103-1126.
  25. Suh, C. H. (1999). The effect of supervisor's support on job involvement, organizational citizenship behavior and mediating job satisfaction. Journal of Tourism Science, 22 (3), 93-112.
  26. Suh, C. J., Kim, H. J., Taek, Y. H., & Jang, H. D. (2010). The effects of customer orientation and self-efficacy on service performance-focused on call center service employee-. Journal of the Korea Service Management Society, 11 (1), 286-307.
  27. Van Yperen, N. W., & Hagedoorn, M. (2003). Do high job demands increase intrinsic motivation or fatigue or both? The role of job control and job social support. Academy of Management Journal, 46 (3), 339-348.
  28. Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: Social exchange perspective. Academy of Management Journal, 40 (1), 82-111.
  29. Yoon, O. N. (2004). Own effect persimmon with mortification life sports activity participation degree relation with formation citizens action. Korea Sport Research, 15 (2), 715-730.
  30. Yang, G. M. (1999). Analysis of the relationship between the empowerment, the job-related individual characteristics and the work performance of nurses. Unpublished doctoral dissertation, Kyunghee University, Seoul.