Relationships among Response for Violence Experience, Hardiness, and Job Satisfaction of Nurses Working in Emergency Department

응급실 간호사의 폭력 경험에 대한 반응, 강인성 및 직무만족도와의 관계연구

  • Received : 2011.06.28
  • Accepted : 2011.10.24
  • Published : 2011.10.31

Abstract

Purpose: This correlation study was designed to examine the relationships among reported violence experience, hardiness, and job satisfaction of nurses in an emergency department and to identify the factors that predict their job satisfaction. Methods: The study was conducted using a convenience sample of one hundred and fifteen nurses from nine hospitals. Data were collected using structured questionnaires including Assault Response Questionnaire (Jung, 2008), Dispositional Resilience Scale-15 (Bartone, 1995) and job satisfaction Questionnaire (Yun, 2004). Data were analyzed by using descriptive statistics, Pearson correlation coefficients, and multiple regression. Results: Hardiness and job satisfaction were statistically significant positive correlation (r=.44, p<.001). Further, there was a negative correlation between response to violence experiences and job satisfaction (r=-.33, p<.001) and between hardiness and response to violence experiences (r=-.41, p<.001). Emotional response and physiological responses of violence experience and hardiness were significant predictors of job satisfaction, and explained 29.6% of the total variance. Conclusion: Previous experiences with violence were an important factor which contribute to lower job satisfaction as reported by emergency department nurses. However it was also noted that hardiness was an important factor that could be used to improve job satisfaction of emergency department nurses.

Keywords

References

  1. Ametz, J. E., & Ametz, B. B. (2001). Violence toward health care staff and possible effects on the quality of patient care. Social Science of Medicine, 52, 417-427.
  2. Anderson, C. (2002). Workplace: Are some nurses more vulnerable? Issues in Mental Health Nursing, 23, 351-366.
  3. Balevare, P. (2001). Professional nursing burnout and irrational thinking. Journal for Nurses in Staff Development, 17, 264-271.
  4. Bartone, P. T. (1995). A short hardiness scale. Paper presented at the Annual Convention of the American Psychological Society, New York, July.
  5. Chapman, R., Styles, I., Perry, L., & Combs, S. (2010). Nurses' experience of adjusting to workplace violence: A theory of adaptation. International Journal of Mental Health, 19, 186-194.
  6. Chan, D. W. (2003). Hardiness and its role in the stress-burnout relationship among prospective Chinese teachers in Hong Kong. Teaching and Teachers Education, 19, 381-395.
  7. Choi, Y. J. (2003). A analysis of the factors related with job satisfaction for registered nurse. Unpublished master's thesis, Inje University, Busan.
  8. Farrell, G. A., Bobrowski, C., & Bobrowski, P. (2006). Scoping workplace aggression in nursing: Findings from an Australian study. Journal of Advanced Nursing, 55, 778-787.
  9. Ham, M. Y. (1997). A study on relationship of work stress, hardiness, and burnout among nurses. Unpublished master's thesis, Chungang University, Seoul.
  10. Hong, M. J. (2009). A study on nurses experience violence. Unpublished master's thesis, Eulji University, Daejeon.
  11. Judkins, S., Reid, B., & Furlow, L. (2006). Hardiness training among nurse managers: Building a healthy workplace. The Journal of Continuing Education in Nursing, 37(5), 202-207.
  12. Judkins, S., & Rind, R. (2005). Hardiness, job satisfaction, and stress among home health nurses. Home Health Care Management & Practice, 17(2), 113-118.
  13. Jung, H. Y. (2008). A study on relationship among violence experience, coping and burnout of emergency nurses. Unpublished master's thesis, Inje University, Busan.
  14. Kim, S. Y. (2007). Violence epiodes and responses of emergency room nurses by patients and their guardians. Unpublished master's thesis, Eulji University, Daejeon.
  15. Kim, K. A. (2009). A verbal violence to nurses in operating rooms of general hospital in Seoul and Gyung-gi province. Unpublished master's thesis, Korea University, Seoul.
  16. Kirkcaldy, B. D., & Martin, T. (2000). Job stress and satisfaction among nurses: Individual differences. Stress Medicine, 16, 77-89.
  17. Kobasa, S. C. (1979). Stressful life events, personality and health: an inquiry into hardiness. Journal of Personality & Social Psychology, 37(1), 1-11.
  18. Kobasa, S. C., Maddi, S. R., & Kahn, S. (1982). Hardiness and health: A prospective study. Journal of Personality & Social Psychology, 42(1), 168-177.
  19. Lanza, M. L. (1988). Assault response questionnaire. Issue in Mental Health Nursing, 9(2), 17-29.
  20. Larrabee, J. H., Janney, M. A., Lstrow, C. L., Withrow, M. L., Hobbs, G. R. Jr., & Burant, C. (2003). Predicting registered nurse job satisfaction and intent to leave. Journal of Nursing Administration, 33(5), 271-283.
  21. Lee, K. M. (2003). A study on relationship of work stress, fatigue, and job satisfaction of emergency room nurses. Unpublished master's thesis, Chonnam University, Gwangju.
  22. Lim, D. S. (2006). The study on the work stress, hardiness, and burnout of intensive care unit nurses. Unpublished master's thesis, Chonnam University, Gwangju.
  23. Locke, E. A. (1976). The nature and causes of job satisfaction. Chicago: Rand McNally.
  24. Michael, R., Donna, L., Christine, D., & Christine, C. P. (2009). Violence toward nurses, the work environment, and patient outcomes. Journal of Nursing Scholarship, 42(1), 13-22.
  25. Nolan, P., Soares, J., Dallender, J., Thomassen, S., & Arnetz, B. A. (2001). Comparative study of the experience of violence of English and Swedish mental health nurses. International Journal of Nursing Studies, 38, 419-426.
  26. Park, E. O., Kang, S. J., Lee, E. K., Ji, E. J., Kang, R. H., & Paik, C. H. (2001). Violence experience of clinical nurse in the hospital. Journal of Korean Clinical Nursing Research, 7(2), 187-201.
  27. Pollock, S. E. (1984). The stress response. Critical Care Quarterly, 6(4), 1-11.
  28. Shoghi, M., Sanjari, M., Shirazi, F., Heidari, S., Salemi, S., & Mirzabeigi, G. (2008). Workplace violence and abuse against nurses in hospitals in Iran. Asian Nursing Research, 2(3), 184-193.
  29. Yang, J. H., & Jung, H. Y. (2009). Relationship between violence response, coping and burnout among emergency department nurses. Journal of Korean Academy of Fundamentals of Nursing, 16(1), 103-111.
  30. Yun, J. S. (2004). A study of violence experience from patients an their families and job satisfaction of emergency department nurses. Unpublished master's thesis, University of Ulsan, Seoul.