Journal of the Korean Society for Library and Information Science (한국문헌정보학회지)

Korean Society For Library And Information Science (한국문헌정보학회)
권호 표지
DOI QR코드

DOI QR Code

An Analyzing of the Current CHI Services in Korean Public Libraries

국내 공공도서관의 소비자건강정보 제공현황 조사분석 연구

  • 노영희 (건국대학교 인문과학대학 문헌정보학과)
  • Received : 2011.04.13
  • Accepted : 2011.05.23
  • Published : 2011.05.30
Download PDF
⟨ Previous Next ⟩

Abstract

The increased interest in consumer health information(CHI) has brought about a rapid increase in CHI resources. There are diverse means for obtaining such information, and one CHI acquisition route is the public library. In the U.S. public libraries, the demand for CHI reference services is increasing, and a variety of projects to promote these services are in progress. On the other hand, Korean public library services for CHI is at a very basic level, and thus a very small amount of such research could be found. This study drew suggestions from a literature review of research studies in the U.S. and Canada, and analyzed public library CHI services in Korea. The findings are as follows. 1) Only 17.25% of public libraries in Korea provided CHI service, and it evidences very low needs and awareness for CHI services in Korea. 2) Only three kinds of services including CHI-related websites, users training, and promotional and marketing were provided, and only 13(1.74%) of libraries surveyed offered more than two kinds of services. 3) There were no CHI librarians, nor did any librarians receive CHI-related education. 4) ILL services, outreach services, and cooperation with CHI- and medical-related institutions for CHI services were not found. Therefore, this study suggests that more research on delivery strategies for CHI services should be conducted in the future.

소비자건강정보(CHI)에 대한 관심 증가로 소비자건강정보원이 급격하게 증가하였고, 정보획득방법도 매우 다양해졌으며, CHI 획득경로 중의 하나가 공공도서관이다. 공공도서관에서의 CHI에 대한 참고서비스 요구는 점점 증가하고 있고, 미국에서는 공공도서관에서의 CHI 서비스 증진을 위해 다양한 프로젝트가 진행되었다. 반면에 국내 공공도서관에서의 CHI서비스는 매우 기본적인 수준이고 관련연구도 그다지 많지 않음을 발견할 수 있었다. 이에 본 연구에서는 선행연구분석 및 해외 공공도서관에서의 CHI서비스 사례분석을 통해 시사점을 도출하고 국내 공공도서관에서의 CHI 서비스 현황을 분석하였다. 연구결과 첫째, 국내 공공도서관에서 CHI 서비스 제공비율은 17.25%로 나타나 CHI서비스에 대한 요구나 서비스 제공에 대한 인식은 매우 낮은 것으로 분석되었다. 둘째, CHI 제공방법의 다양성을 조사했을 때, CHI 관련 웹사이트 제공, 이용자대상 교육, 그리고 홍보 및 마케팅 등 세 가지 서비스만을 제공하고 있는 것으로 나타났고, 이중 2가지 이상의 서비스를 제공하는 도서관은 13개의 도서관(1.74%)으로 조사되었다. 셋째, CHI 담당사서는 없는 것으로 조사되었고, 공공도서관 사서가 CHI 관련 교육을 받지 못하고 있는 것으로 조사되었다. 넷째, 아웃리치서비스나 ILL 서비스, 의료기관을 포함한 관련기관과의 협력네트워크 구축 등과 관련된 CHI 서비스는 전혀 발견할 수 없었다. 본 연구결과는 국내 공공도서관에서의 CHI서비스 제공방안에 대한 연구가 활성화되어야 함을 시사한다.

Keywords

References

  1. 노영희, 오상희. 2011. 문헌분석을 통해서 도출한 공공도서관 CHI 서비스 연구. 한국비블리아학회지, 22(1): 47-77.
  2. 송태민. 2006. 국내 건강정보웹사이트 현황분석. 보건복지포럼, 2006(3): 61-67.
  3. 이란주. 2001a. 공공도서관 의학정보사이트 구축에 관한 연구. 한국문헌정보학회지, 35(1): 229-248.
  4. 이란주. 2001b. 공공도서관 의학서비스를 위한 지식관리시스템 설계에 관한 연구. 정보관리학회지, 18(3): 63-86.
  5. 조경원. 2006. 국내 성인의 인터넷 이용행태 및 인터넷을 이용한 건강정보 획득현황에 대한 고찰. 한국콘텐츠학회 2006 추계종합학술대회 논문집, 4(2): 721-724.
  6. 홍기선. 2005. 소비자 보건정보서비스의 활성화방안 연구. 한국도서관정보학회지, 36(2): 263-281.
  7. Akin, L. & O'Toole, E. 2000. "The order of the public library and the disorder of attention deficit." Public Library Quarterly, 18(3/4): 69-80. https://doi.org/10.1300/J118v18n03_10
  8. Allcock, J. C. 2000. "Helping public library patrons find medical information - The reference interview." Public Library Quarterly, 18(3/4): 21-27. https://doi.org/10.1300/J118v18n02_07
  9. Anglin, C. 2008. "Reach out and read: Opportunities for collaboration, partnership, and outreach." MLA News, May 17. [online]. [cited 2010.12.20]. .
  10. Bain, C. A, ed. 1984. Health Information from the Public Library: A Report of Two Pilot Projects. Albany, NY: University of the State of New York; the State Education Department, the New York State Library Cultural Education Center.
  11. Baker, Lynda M., & Manbeck, Virginia. 2001. Consumer Health Information for Public Librarians. Metuchen, NJ: Scarecrow Press, Inc.
  12. Carter, N. J, & Wallace, R. L. 2007. "Collaborating with public libraries, public health departments, and rural hospitals to provide consumer health information services." Journal of Consumer Health on the Internet, 11(4): 1-14. https://doi.org/10.1300/J381v11n04_01
  13. Chobot, M. 2004. The Challenge of Providing Consumer Health Information Services in Public Libraries. Washington, D.C.: American Association for the Advancement of Science.
  14. Defoe, D. 1991. "InfoHealth: Community health service at Kingston Public Library." Canadian Library Journal, 48(5): 340-343.
  15. Derring, Mary Jo, & Harris, John. 1996. "Consumer health information demand and delivery: Implications for libraries." Bulletin of the Medical Library Association, 84(2): 209-216.
  16. Gallagher, P., Markovich, K., & Neri, R. 2000. "NOAH (New York Online Access to Health): Accurate, timely, unbiased, bilingual." Public Library Quarterly, 18(3/4): 53-65. https://doi.org/10.1300/J118v18n03_08
  17. Gillaspy, M. L. 2005. "Factors affecting the provision of consumer health information in public libraries: The last five years." Library Trends, 53(3): 480-495.
  18. Gillaspy, M. L. 2000. "Starting a consumer health information service in a public library." Public Library Quarterly, 18(3/4): 5-19. https://doi.org/10.1300/J118v18n01_02
  19. Grimwood-Jones, D. 2004. "Getting health information into communities: Four different models for bringing health information to the general public." Library + Information Update, 3: 12.
  20. Guisu, L. 2007. "The median age technique for assessing currency of consumer health information monographic collections in public libraries." Journal of the Medical Library Association, 95(1): 89-90.
  21. Harris, R., Wathen, N., & Chan, D. 2005. "Public library responses to a consumer health inquiry in a public health crisis: The SARS experience in Ontario." Reference & User Services Quarterly, 45(2): 147-154.
  22. Ipsos Canadian Inter@ctive Reid Report. 2007. [online]. [cited 2010.1.5]. .
  23. Kloda, Lorie A. 2008. "Health information literacy in Canadian medical curricula: An opportunity for librarians?" Journal of Hospital Librarianship, 8(3): 314-322. https://doi.org/10.1080/15323260802209450
  24. Kurtz-Rossi, Sabrina & Duguay, Patricia. 2010. "Health information literacy outreach: Improving health literacy and access to reliable health information in rural Oxford County Maine." Journal of Consumer Health On the Internet, 14( 4): 325-340. https://doi.org/10.1080/15397734.2010.524089
  25. LaValley, Susan. 2009. "Delaware health source: Consumer health libraries and health literacy outreach." Journal of Consumer Health On the Internet, 13(2): 180-186. https://doi.org/10.1080/15398280902897103
  26. Luck, W. Bernard & Immroth, Barbara F. 2007. Health Information for Youth: The Public Library and School Library Media Center Role Libraries Unlimited. [online]. .
  27. Luedecke, Katie & Burchfield, Scarlett. 2004. "Planetree services partner with public libraries." MLA News, May 16. [online]. [cited 2010.1.5].
  28. Lyon, Becky J. 2001. "The National Library of Medicine and health information for the public." Public Libraries, March/April: 107-109.
  29. Marshall, J. G, Sewards, C., & Dilworth, E. L. 1991. "Health information services in Ontario Public Libraries." Canadian Library Journal, 48(1): 37-44.
  30. Murray, S. 2008. "Consumer health information services in public libraries in Canada and the U.S." Journal of the Canadian Health Libraries Association [online], 29(4): 141-143. . https://doi.org/10.5596/c08-037
  31. Patrick, K. & Koss, S. 1995. Consumer Health Information White Paper. draft. [S. l.]: Consumer Health Informatics Subgroup; Health Information and Applications Workgroup; Committee on Applications and Technology; U.S. Information Infrastructure Task Force.
  32. Pernotto, D., et al. 2003. "Health e-links: A pilot program for delivering electronic health information(ehi) to consumers in rural areas through a partnership with Louisiana public libraries." Journal of Consumer Health on the Internet, 7(2): 13-22. https://doi.org/10.1300/J381v07n02_02
  33. Perry, G. 2000. "HIV/AIDS information in public libraries: A "common ground" approach to service delivery and focus on select resources." Public Library Quarterly, 18(3/4): 119-137. https://doi.org/10.1300/J118v18n03_14
  34. Pew Internet & American Life Project. 2007. How People Use the Internet, Libraries, and Government Agencies When They Need Help. [online]. [cited 2010.12.29]. .
  35. Picerno, PV. 2005. "Health and medical information on and off the internet: What part can and do public libraries play?" Journal of Consumer Health on the Internet, 9(4): 11-25. https://doi.org/10.1300/J381v09n04_02
  36. Pifalo, Victoria, Hollander, Sue M., & Henderson, Cynthia L. 1997. "The impact of consumer health information provided by libraries: The Delaware experience." Bulletin of the Medical Library Association, 85(1): 16-22.
  37. Schell, Mary Beth & Kitendaugh, Paula. 1999. Public Library Consumer Health Pilot Project Evaluation Report. [Rockville: National Library of Medicine]. [online]. .
  38. Tarver, Talicia. 2010. "Genomics: A new challenge in consumer health information literacy." Journal of Hospital Librarianship, 10(1): 23-32. https://doi.org/10.1080/15323260903470910
  39. Weldon, S. 2005. "Collaboration and marketing ensure public and medical library viability." Library Trends, 53(3): 411-421.
  40. Wood, F., et al. 2000. "Public library consumer health information pilot project: Results of a National Library of Medicine evaluation." Bulletin of the Medical Library Association, 88(4): 314-322.
  41. Zeisel, W. 2005. Community Health Connections: Emerging Models of Health Information Services in Public Libraries. New York: American for Libraries Council.
  42. 국립중앙도서관. "e-사서연수." [online]. [cited 2011.2.1]. .
  43. 전라남도광양평생교육관. [online]. [cited 20112.1]. .
  44. ASK ME. [online]. [cited 2011.2.5]. .
  45. CHIN. [online]. [cited 2011.2.6]. .
  46. CLIC-on-Health. [online]. [cited 2011.2.7]. .
  47. Crandall/Langeloth Program. [online]. [cited 2011.2.7]. .
  48. CRD. [online]. [cited 2011.2.8]. .
  49. Grillo Health Information Center. [online]. [cited 2011.2.7]. .
  50. Health e-Links. [online]. [cited 2011.2.9]. .
  51. Health InfoNet of Alabama. [online]. [cited 2011.2.7]. .
  52. NOAH. [online]. [cited 2011.2.7]. .

Cited by

  1. A Study on the Effectiveness of CHI-Related Education for Public Librarians vol.43, pp.4, 2012, https://doi.org/10.1633/JIM.2012.43.4.001
  2. A Study Comparing Public and Medical Librarians' Perceptions of Evaluation Guidelines for Health & Medical Information vol.25, pp.1, 2014, https://doi.org/10.14699/kbiblia.2014.25.1.107
  3. A Study on Analyzing and Prospecting for the Future of the Public Libraries' Cultural Programs in Seoul vol.25, pp.1, 2014, https://doi.org/10.14699/kbiblia.2014.25.1.131
  4. Online health information in South Korean public libraries: Developing evaluation criteria vol.35, pp.1, 2013, https://doi.org/10.1016/j.lisr.2012.09.001
  5. A Study on the Effect of Presentation Modes of Health Information on Information Perception vol.24, pp.4, 2013, https://doi.org/10.14699/kbiblia.2013.24.4.217
  6. A study comparing public and medical librarians’ perceptions of the role and duties of health information-providing librarians vol.32, pp.4, 2015, https://doi.org/10.1111/hir.12122
  7. A Study on Intention of Accepting for Consumer Health Information Services in Public Libraries vol.48, pp.2, 2014, https://doi.org/10.4275/KSLIS.2014.48.2.221