Journal of Korean Academy of Nursing Administration (간호행정학회지)

Korean Academy of Nursing Administration (한국간호행정학회)
권호 표지

Foreign Residents' Experience of Korean Health Care Services

한국 거주 외국인의 의료서비스 경험

  • Lee, Byoung-Sook (College of Nursing, Keimyung University) ;
  • Oh, Ick-Keun (Department of Tourism Management, Keimyung University) ;
  • Lee, Eun-Mi (Department of Tourism Management, Keimyung University)
  • 이병숙 (계명대학교 간호학과) ;
  • 오익근 (계명대학교 관광경영학과) ;
  • 이은미 (계명대학교 관광경영학과)
  • Received : 2011.05.16
  • Accepted : 2011.06.20
  • Published : 2011.06.30
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Abstract

Purpose: This study was done to identify the experience of health care services by foreign residents in Korea. Method: Participants were 12 foreigners from China, North America, and Japan. Qualitative data were collected using three focus group interviews and analyzed with qualitative content analysis. Results: The participants' experience of health services was categorized as 21 sub-categories, 11 categories and three main categories. The main categories were 'Quality of health care', 'Health care personnel', and 'Health care system and infrastructure'. The main category of 'Quality of health care' included three categories, 'Health care personnel' included another four categories, and 'Health care system and infrastructure' included the remaining four categories. The participants reported positive experiences such as favorable feelings and satisfaction particularly, with the high quality of health care but also negative experiences such as apprehension, distrust, difficulties, and inconvenience in the health care service in Korea. Conclusions: The results of this study can be helpful in the development of strategies to improve health care services for foreigners by providing fundamental information about the foreign residents' experience of health care services in Korea from their perspectives.

Keywords

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