The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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Relationship among Followership, Organizational Cynicism, Organizational Citizenship Behavior in Hotel Employee

호텔기업 구성원의 팔로워십, 조직냉소주의, 조직시민행동 영향 관계

  • Received : 2011.04.05
  • Accepted : 2011.06.29
  • Published : 2011.07.28
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Abstract

The purpose of this research investigates the relationship among followership, organizational cynicism, and organizational citizenship behavior in Hotel employee. The data are analyzed by such frequency analysis, exploratory factor analysis, reliability analysis, confirmatory factor analysis, covariance structure analysis. The SPSS 10.1 and AMOS 4.0 for Windows program was used to investigate material. The major finding and implication can be summarized as follow: First, the analysis on relationship between followership and organizational cynicism revealed that critical thinking and active participation dimensions of but enthusiasm dimension of followership has not affected organizational citizenship behavior. Second, the analysis on relationship between organizational cynicism and organizational citizenship behavior revealed that organizational cynicism affects organizational citizenship behavior.

본 연구의 목적은 호텔기업 구성원의 팔로워십, 조직냉소주의, 조직시민행동의 관계를 검증하는 것이다. 이를 위해 서울지역 특1급 호텔기업 구성원을 대상으로 자료를 수집하여 빈도분석, 탐색적 요인분석, 신뢰성분석, 확인적 요인분석, 공분산 구조분석을 실시하였다. 분석결과를 살펴보면 첫째, 팔로워십의 구성요인 중 비판적 사고와 능동적 참여는 조직냉소주의와 유의한 영향관계를 나타냈지만 열정은 유의한 영향관계를 나타내지 않았다. 둘째, 조직냉소주의는 조직시민행동의 모든 구성요인과 유의한 영향관계를 나타냈다.

Keywords

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