Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
권호 표지
DOI QR코드

DOI QR Code

An Exploratory Research on the Adoption of Service Science in the MICE Industry

MICE산업에서의 서비스사이언스 적용에 관한 탐색적 연구

  • 김길래 (한림국제대학원대학교 컨벤션경영학과) ;
  • 정소연 (경희대학교 일반대학원)
  • Received : 2011.01.21
  • Accepted : 2011.09.17
  • Published : 2011.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

Service science has emerged as the key factor in developed economies as it becomes the main driver of productivity and economic growth. MICE industry has also opened up new revenues through improved services and new services which is a more attractive strategy for success. The importance of adoption of service science has recently emerged in MICE industry. However it has not been provided a detail action plan it is needed positive interesting and common endeavor of academy, industry, and government sector. In this context, we analyzed the major issues in adoption of service science in the MICE industry and developed the paradigm model by ground theory approach and proposed a roles of MICE service provider, mediator and consumer for service science adoption which have not been treated as a research topic in the domestic MICE areas sofar.

Keywords

References

  1. 김길래, 정소연, "텔레프레즌스 도입 및 사용에 관한 탐색적 연구", 한국산학기술학회논문지, 제11권, 제9호(2010), pp.3538-3547.
  2. 김길래, 정소연, "Cyber Trade Show 수용에 관한 탐색적 연구", 무역학회지, 제34권, 제5호(2009), pp.297-321.
  3. 김수지, 신경림, 근거이론의 이해, 한울아카데미, 2000.
  4. 남기찬, 임명성, "서비스사이언스 관점을 기반으로 서비스 프로세스의 구성요인에 관한 연구", 서강경영논총, 제20권, 제2호(2009), pp.35-52.
  5. 대한산업공학회 서비스사이언스 연구회, Service Science의 정의, http://www.kiie.org, 2008.
  6. 신경림, 김미경, 김정선, 신수진, 강지숙, 근거이론, 현문사, 2009.
  7. 용선중, 컨벤션 開催地의 이미지 形成과 混沌의 解消過程, 한양대학교 대학원 박사학위논문, 2010.
  8. 유근준, 대상관계의 변화 과정에 관한 질적 연구:근거이론을 중심으로, 숙명여자대학교 박사학위논문, 2008.
  9. 정규엽, 호텔․외식․관광마케팅, 연경문화사, 2001.
  10. 최귀순, "Strauss와 Glaser의 근거이론 방법론 비교", 정신간호학회지, 제14권, 제1호(2005), pp.82-90.
  11. 한국IT서비스학회 서비스사이언스 연구회, 서비스사이언스, 서울:매일경제신문사, 2006.
  12. 현대경제연구원, MICE산업 육성을 위한 선진화 방안, 통권 제470호, 2010.
  13. APEX Web Site, [Online], Available:http://www.conventionindustry.org.
  14. Bitner, M. J., S. W. Brown, M. Goul, and S. Urban, "Services Science Journey:Foundations, Progress, Challenges, Cambridge Service Science", Management and Engineering Symposium, Cambridge, UK, 2007.
  15. Brodie, R. J., V. J. Little, and J. Motion. "Value Postures and the Service-Dominant Logic:Between-firm and Within-firm Business Perspectives", The Otago Forum, (2008), pp.140-164.
  16. Chase, R. B. and U. M. Apte, "History of Research in Service Operations:What' the big idea?", Journal of Operations Management, Vol.25, No.2(2006), pp.375-386.
  17. Flick, U., An Introduction to Qualitative Research, 4th ed., London:Sage Publications, 2009.
  18. ISO Web Site, [Online], Available:http://www.iso.org
  19. Lincoln, Y. S. and E. G. Guba, Naturalistic Inquiry, Sage Publication, 1985.
  20. Lohr, S., "Academia Dissects the Service Sector, but Is It a Science?", New York Times, 2006.
  21. Lusch, R. F., S. L. Vargo, and G. Wessels. "Toward a Conceptual Foundation for Service Science:Contributions from Service-Dominant Logic", IBM Systems Journal, Vol.47, No.1(2008), pp.5-14. https://doi.org/10.1147/sj.471.0005
  22. Maglio, P. P., S. Srinivasan, J. T. Kreulen, and J. Spohrer, "Service Systems, Service Scientists, SSME, and Innovation", Communications of the ACM, Vol.49, No.7(2006), pp.81-85. https://doi.org/10.1145/1139922.1139955
  23. Mehta, S. C., J. C. M. Loh, and S. S. Mehta, Incentive-travel marketing:The Singapore approach, Cornell Hotel and Restaurant Quarterly, (1991), pp.67-74.
  24. Mistilis, N. and L. Dwyer, "Tourism gateways and regional economies:the distributional impacts of MICE", International Journal of Tourism Research, Vol.1, No.6(1999), pp.441-457. https://doi.org/10.1002/(SICI)1522-1970(199911/12)1:6<441::AID-JTR177>3.0.CO;2-8
  25. O'Leary, Z., The Essential Guide to Doing Research, London:Sage Publications, 2004.
  26. Spohrer, J. and P. P. Maglio, "The Emergence of service Science:Toward systematic service innovations to accelerate co-creation of value", IBM working paper, 2007.
  27. Vanneste, M. Meeting Architecture-A Manifesto, Meeting Support Institute, 2007.