Journal of Korean Gerontological Nursing (노인간호학회지)

Korean Gerontological Nursing (한국노인간호학회)
권호 표지

Comparison between Nursing Home Nurses and Hospital Nurses for Emotional Labor and Job Satisfaction

노인요양시설 간호사와 병원간호사의 감정노동과 직무만족 비교

  • Sung, Ki-Wol (College of Nursing, Catholic University of Daegu)
  • 성기월 (대구가톨릭대학교 간호대학)
  • Published : 2012.04.30
⟨ Previous Next ⟩

Abstract

Purpose: The study was done to compare emotional labor and job satisfaction for nurses working in nursing homes and hospitals. Methods: Data were collected from surveys with questionnaires from a sample of 80 nursing home nurses and 82 hospital nurses, and included measures of emotional labor and job satisfaction in the study instrument. The data were analyzed using descriptive statistics, t-test, one-way ANOVA, and stepwise multiple regressions with the SPSS/WIN 19.0. Results: In nursing home nurses emotional labor was positively related to length of experience as an RN. The significant predictors of emotional labor were religion (${\beta}$=.40, p<.001) and length of experience as an RN (${\beta}$=.35, p=.001) explaining 23% of the variance in emotional labor. In hospital nurses emotional labor was negatively related to job satisfaction. The significant predictors of emotional labor were job satisfaction (${\beta}$=-.49, p<.001), and religion (${\beta}$=.29, p=.002) explaining 35% of the variance in emotional labor. Conclusion: The study results show emotional labor of nurses is influenced by the job satisfaction and religion of nurses indicating a need to increase job satisfaction and explore religious life in order to decrease emotional labor in nurses.

Keywords

References

  1. Alison, M. T., Jeanne, M., Clarire, C. C., Jane, A. L., Meg, J., Audrey, L. N., et al. (2008). Patient safety and quality: An evidence-based handbook for nurses. Rockville, MD: AHRQ.
  2. Bang, E. J., & Yun, S. Y. (2010). Health needs of the elderly in long-term care facilities: Using RAI-MDS-FC. Journal of Korean Academy of Community Health Nurse, 21(2), 263-272.
  3. Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing to perspectives of "People Work". Journal of Vocational Behavior, 60, 17-39.
  4. Brotheridge, C. M., & Lee, R. T. (1998). On the dimensionality of emotional labor: Development and validation of the emotional labor scale. Paper presented at the First Conference on Emotions and Organizational Life, San Diego, CA.
  5. Cha, S. K., Shin, Y. S., Kim, K. Y., Lee, B. Y., Ahn, S. Y., Jang, H. S., et al. (2009). The degrees of emotional labor and the related factors among clinical nurses. Journal of Korean Clinical Nursing Research, 15(2), 23-35.
  6. Chung, S. E., & Lee, S. H. (2009). Nurses' experience of practice in nursing homes. Journal of Korean Academy of Nursing Administration, 15(1), 116-127.
  7. Franz, F. (2009). Statistical power analyses using G*Power 3.1: Tests for correlation and regression analyses. Behavior Research Methods, 41(4), 1149-1160.
  8. Garm, A. (2006). Promoting excellence in gerontological nursing. Journal of Nursing British Colombia, 38(1), 12- 16.
  9. Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110.
  10. Hyun, S. I. (2008). Emotional labor, emotional competence and customer orientation in hospital nurses. Unpublished master's thesis, Yonsei University, Seoul.
  11. Jang, G. Y. (2006). A study on the influence of the employees' conflict level upon their job satisfaction and commitment at sanatoriums for the aged. Unpublished master's thesis, Silla University, Busan.
  12. Jeon, J. H. (2010). The influence of emotional labor on burnout and job satisfaction. Unpublished master's thesis, Kyungpook National University, Daegu.
  13. Jung, M. S., & Kim, K. J. (2006). A study on the effect of emotional labor and leader's emotional intelligence on job satisfaction and organizational commitment for nurses. Korean Journal of Hospital Management, 11(4), 1-18.
  14. Kash, K., Holland, J., Breitbart, W., Berenson, S., Doughtery, J., Ouellette-Kobasa, S., et al. (2000). Stress and burnout in oncology. Oncology, 14(11), 1621-1637.
  15. Kim, C. H., Yang, S. S., Kim, Y. J., Son, Y. J., You, M. A., & Song, J. E. (2009). A structural equation model of nurses' turnover intention. Journal of Korean Academy of Nursing Administration, 15(4), 515-526.
  16. Kim, I. S. (2009). The role of self-efficacy and social support in the relationship between emotional labor and burn out, turn over intention among hospital nurses. Journal of Korean Academy of Nursing Administration, 15(4), 515-526.
  17. Kim, J. J. (2010). The analysis on status and labor process for hospital nurses. Korean Labour and Society Institute, 155, 84-94.
  18. Kim, Y. A., Lee, J. Y., Kim, H. S., & Hwang, J. H. (2011). A comparison of nursing problems identified through RAI-FC and by nurses caring for nursing home residents. Journal of Korean Gerontological Nursing, 13(1), 58-68.
  19. Kruml, S. M., & Geddes, D. (2000). Exploring the dimensions of emotional labor. Management Communication Quarterly, 14(1), 8-49.
  20. Lee, B. K. (2006). Development of a model for emotional labor workers' health. Unpublished doctoral dissertation, Seoul National University, Seoul.
  21. Lee, S. N. (2010). Relation of among emotional labor, burn out and job involvement of nurses. Unpublished master's thesis, Hanyaung University, Seoul.
  22. Lee, Y. H. (2009). Analysis of the factors for hospital workers job satisfaction. Health and Medical Sociology, 20, 127-151.
  23. Mann, S., & Cowburn, J. (2005). Emotional labour and stress within mental health nursing. Journal of Psychiatric and Mental Health Nursing, 12, 154-162.
  24. Ministry of Health & Welfare. (2011). The status of welfare facilities for elders in 2011. Retrieved Jun 10, 2011, from http//www.mw.go.kr
  25. Morris, J. A., & Feldman, D. C. (1996). The dimension, antecedents, and consequences of emotional labor. Academy of Management Review, 21, 986-1010.
  26. Park, Y. O., Lee, K. J., Cho, E., & Park, H. J. (2009). Factors affecting turnover intention of nurses in long-term care facilities for elderly people. Journal of Korean Gerontological Nursing, 11(1), 81-89.
  27. Seo, Y. S., & Sung, K. W. (2011). Relation of emotional labor, job involvement, and job satisfaction for nurses in long-term care facilities. Journal of Korean Gerontological Nursing, 13(3), 196-203.
  28. Shin, S. S. (2009). A study on the effect of emotional labor on the burn-out of senior welfare center workers. Unpublished master's thesis, Soonchunhyang University, Asan.
  29. Smith, P. C., Kendall, L., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement. Chicago, IL: Rand Mcnally.
  30. Yang, F. H., & Chang, C. C. (2008). Emotional labour, job satisfaction and organizational commitment amongst clinical nurses: A questionnaire survey. International Journal of Nursing Studies, 45(6), 879-887.
  31. Yoder, E. A. (2010). Compassion fatigue in nurses. Applied Nursing Research, 23, 191-197.
  32. Yom, Y. H., Kwon, S. B., Lee, Y. Y., Kwon, E. K., & Ko, J. W. (2009). The determinants of job satisfaction of nurses: Focused on work rewards. Journal of Korean Academy of Nursing, 39(3), 329-337.