The Journal of Society for e-Business Studies (한국전자거래학회지)

Society for e-Business Studies (한국전자거래학회)
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Critical Success Factors for BPM Implementation : A Multiple Case Study

다중 사례 분석을 통한 BPM의 핵심성공요인에 관한 연구

  • Received : 2012.01.19
  • Accepted : 2012.02.21
  • Published : 2012.02.28
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Abstract

In recent years, the innovative management tool of Business Process Management (BPM), has begun to reorganize business processes to enhance firms' operational performance. As practitioners have identified a number of failed BPM projects, research has begun to consider the Critical Success Factors (CSFs) for successful BPM implementation. However, these research works have not yet been properly theoretically grounded in being able rigorously to classify and then compare different BPM implementation practices. The main objective of this paper is thus to identify a theoretical basis for BPM implementation. The paper proposes a combined theoretical framework of dynamic capability and task-technology fit to identify CSFs for BPM. This basis is then used to interpret three different case studies of BPM implementation in Korea.

최근 급격하게 변화하는 기업외부의 환경에 따라 기업의 민첩성(Agility)의 중요성이 대두되면서, 국내 외 기업들은 체계적인 비즈니스 프로세스 관리(Business Process Management) 중심의 경영을 통한 최적의 운영효율성을 확보하고자 한다. 그러나, BPM 도입 후 IT솔루션이라는 한정적 개념으로 인식하고 실패하는 사례들도 적지 않게 나타나고 있으며, 이에 대한 학술적 관점의 체계적인 BPM 연구가 부족한 실정이다. 따라서, 본 연구에서는 Dynamic Capability(동적역량)와 Task-Technology Fit(과업-기술적합도) 이론에 근거한 프레임워크를 제시하여 효과적인 BPM 도입 및 활용을 위한 핵심성공요인(CSF)을 도출하였다. 본 연구에서는 또한 이론을 바탕으로 도출된 CSF들을 실증적을 분석하기 위해 BPM을 도입한 세 개의 국내 기업에 대해 사례분석을 수행하여, 향후 BPM을 도입한 국내기업들에게 제시한 CSF들을 성과지표로 참조하고 활용하는데 기여하고자 한다.

Keywords

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