The Journal of Information Systems (한국정보시스템학회지:정보시스템연구)

Korea Association of Information Systems (한국정보시스템학회)
권호 표지
DOI QR코드

DOI QR Code

The Effect of the Project Managers' IT Competency and Managerial Competency on the Success of SI Projects : Focusing on the Moderating Effect of Project Size

SI 프로젝트에 있어서 프로젝트 관리자의 정보화 역량과 관리 역량이 프로젝트 성공도에 미치는 영향에 대한 연구 : 프로젝트 규모의 조절효과를 중심으로

  • Received : 2012.06.04
  • Accepted : 2012.09.13
  • Published : 2012.12.31
Download PDF
⟨ Previous Next ⟩

Abstract

Information Systems have played a strategic role in achieving business goal and become an essential tool in today's business environment. Thus, the number of developing SI project has increased and it becomes complex and sophisticated. It is known that project manager's leadership could lead the project success. In this study, project manager's competencies are divided into two types, information competency(information-oriented mind, information utilization competency, information development competency) and managerial competency(project management, human relationship, project expertise. The purpose of this study is to examine the effect of information competency and managerial competency on the SI project success and to find out the moderating effect of project size. The result of this study reveals that information utilization competency, project management competency and human relationship have a strong relationship with both customers and suppliers side of projet success. Moreover, the relationship between managers' competencies and project success is shown to be different by project size. The result of this study implies that each managers' competencies has to be developed and applied according to project's complexity and size.

Keywords

References

  1. 김현수, "SI 산업에서의 지식경영을 위한 지식 발견 및 창출기법에 관한 연구," 경영정보학연구, 제11권, 제2호, pp.99-119.
  2. 김민선, 김승윤, 이승준, 이재범, "IT 서비스 관리가 IT 서비스 관리 성과에 미치는 영향에 관한 실증 연구," 정보시스템연구, 제18권, 제1호, 2009, pp.1-24. https://doi.org/10.5859/KAIS.2009.18.1.001
  3. 김은홍, 김화영, "SI 프로젝트에 있어서 프로젝트 관리자의 역량과 리더십 유형이 프로젝트 성과와 고객만족에 미치는 영향," 한국경영과학회, 제31권, 제4호, 2006, pp.157-179.
  4. 김종욱, 신승균, 김병곤, "정보시스템 사용자의 기대, 시스템의 지각된 성능, 기대불일치가 사용자 만족에 미치는 영향에 관 한 실증적 연구," 경영정보학연구, 제14권, 제1호, 2004. pp.101-123.
  5. 김찬식, 윤취영, 임춘성, "개인정보화 수준 평가 시스템 개발 및 적용에 관한 연구," 전자상거래학회지, 제4권, 제1호, 2003, pp.3-27.
  6. 남재덕, 민택기, 안태호, "프로젝트 관리자 역량과 리더십이 프로젝트 성과에 미치는 영향에 관한 실증적 연구," 사회과학논총, 제10집, 2008, pp.45-65.
  7. 남기찬, "IT 아웃소싱 시장분석 보고서," IT 아웃소싱 리더스포럼, 한국소프트웨어산업협회, 2006.
  8. 류성렬, 서우종, 구철모, "기업 간 의사결정 협력과 업무 성과에 관한 연구," 정보시스템연구, 제18권, 제3호, 2009, pp.89-110. https://doi.org/10.5859/KAIS.2009.18.3.089
  9. 신청담, "프로젝트 관리자 양성을 위한 실증적 연구", 한국외국어대학교 석사학위논문, 1996.
  10. 서현식, 송인구, "프로젝트 관리자의 리더십이 프로젝트 성과에 미치는 영향," 경영사학, 제26집, 제3호, 2011, pp.431-462.
  11. 이종무, 박철수, 유영관, "IT 도입요소를 고려한 외주 S/W 프로세스품질과 제품품질," 정보시스템연구, 제18권, 제4호, 2009, pp.131-153. https://doi.org/10.5859/KAIS.2009.18.4.131
  12. 윤취영, 임춘성, "개인 정보 역량 평가시스템 개 발에 관한 연구," 한국전자거래학회 학술대회, 2003. pp.148-154.
  13. 장시영, 문대원, 오재인, "정보시스템 개발 프로젝트의 성공도에 영향을 미치는 요인," 경영정보학연구, 제9권, 제3호, 1999. pp.111-126.
  14. 정승렬, 이국철, 문대원, "감리관점에서 본 정보 시스템 개발 프로젝트의 성공모형," Information Systems Review, 제3권, 제 1호, 2001, pp.177-190.
  15. 안재성, 프로젝트 관리실무, 제2판, 제이에스컨텐츠팩토리, 2007.
  16. 이주인, "컴피턴시 인사모델," 주간경제, 598호, 2000.
  17. 이한진, "21세기를 위한 정보 기술 프로젝트 관리: 자원 기반 접근방법," J.KSIAM IT Series, 제5호, 제1호, 2001, pp.113-138.
  18. 한연옥, "프로젝트 관리자 역량이 프로젝트 성과에 미치는 영향," 숭실대학교 석사학위논문, 2007.
  19. Etnews, "SI 업계 지연배상금 속않이," 전자신문 http://www.etnews.com/news/computi ng/public/1773348_2564.html , 2003,7.16.
  20. ZDNet Korea, "프로젝트 매니저와 아키텍트를 혼동하는 사람들," http://www.zdnet. co.kr/column/column_view.asp?artice_ id=00000039150398, 2006.
  21. Anantatmula, V. S., "Project Manager Leadership Role in Improving Project Performance," Engineering Management Journal, Vol.22, No.1, 2010, pp.13-22. https://doi.org/10.1080/10429247.2010.11431849
  22. Al, N., T., Why IT Projects Fail, The PROJECT PERFECT, http://www.projectperfect. com.au/info_it_projects_fail.php, 2006
  23. Bassellier, G., Reich, B., and Benbasat, I., "Information Technology Competence of Business Managers," Journal of Management Information Systems, Vol.17, No.4, 2001, pp.159-182. https://doi.org/10.1080/07421222.2001.11045660
  24. Barclay, D., Thompson, R., and Higgins, C., "The Partial Least Squares (PLS) Approach to Causal Modeling, Personal Computer Adoption and Use as an Illustration," Technology Studies, Vol.2, No.2, 1995, pp.285-324.
  25. Chin, W. W., "The Partial Least Squares Approach to Structural Equation Modeling," Modern Methods for Business Research, 1998, pp.295-336.
  26. Chin, W. W., and Todd, P.A., "On the Use, Usefulness, and Ease of Use of Structural Equation Modeling in MIS Research: A Note of Caution," MIS Quarterly, Vol.19, No.2, 1995, pp.237-246. https://doi.org/10.2307/249690
  27. Chung, B. Y., Skibniewski, M. J., and Kwak, Y. H., "Developing ERP Systems Success Model for the Construction Industry," Journal of Construction Engineering and Management, Vol.135, No.3, 2009, pp.207-216. https://doi.org/10.1061/(ASCE)0733-9364(2009)135:3(207)
  28. DeLone, W. H.. and McLean, E. R., "Information Systems Succes: The Quest for the Dependent Variable," Information Systems Research, Vol.3, No.1, 1992, pp.60-95. https://doi.org/10.1287/isre.3.1.60
  29. Dhillon, G., and Lee, j., "Value Assessment of IS/IT Service Provision within Organizations," 21st International Conference on Information Systems, 2000, pp.647-651.
  30. Falk, R. F., and Miller, N. B., A Primer for Soft Modeling, University of Akron Press, Akron, OH., 1992.
  31. Fisher, E., "What Practitioners Consider to be the Skills and Behaviours of An Effective People Project Manager," International Journal of Project management, Vol.29, 2011, pp. 994-1002. https://doi.org/10.1016/j.ijproman.2010.09.002
  32. Glaser, J, "Management's Role in IT Project Failures," Healthcare Financial Management, Vol.58, No.10, 2004, pp.90-93.
  33. Gatian, A.W., "Is User Satisfaction a Valid Measure of System Effectiveness?" Information and Management, Vol.26, No.3, 1994, pp.119-131. https://doi.org/10.1016/0378-7206(94)90036-1
  34. Gillard, S., "Soft Skills and Technical Expertise of Effective Project Managers," Issues in Informing Science and Information Technology, Vol.6, 2009. pp.723-729. https://doi.org/10.28945/1092
  35. Hair, J. F., Anderson, R.E., Tatham, R. L., and Black, W. C., Multivariate Data Analysis with Readings, 5th ed. Englewood Cliffs, NJ: Prentice Hall. 1998.
  36. Jurison, J., "Software Project Management: The Manager's View," Communications of the Association for Information Systems, Vol.2, No.17, 1999, pp.1-57.
  37. Kerzner, H, Project Management: A Systems Approach to Planning, Scheduling, and Controlling (7th ed.), New York: John Wiley & Sons, Inc., 2001
  38. Kraut, R. E. and Streeter, L., "Coordination in Software Development," Communications of the ACM, Vol.38, No.3, 1995. pp.69-81. https://doi.org/10.1145/203330.203345
  39. Nishtha, L., "How Do Project Managers' Skills Affect Project Success in IT Outsourcing," ICIS 2008 Proceedings, 2008.
  40. McFarlan, F.W., Portfolio Approach to Information System, Harvard Business Review, Report, 1981.
  41. Muller, R., Geraldi, J., and Turner, J. R., "Relationships Between Leadership and Success in Different Types of Project Complexities," IEEE Transactions on Engineering Management, Vol.59, No.1, 2012, pp.77-90. https://doi.org/10.1109/TEM.2011.2114350
  42. PMI, Project Management Body of Knowledge, Guide, 2004.
  43. Rai, A.,Lang, S. S., and Welker, R. B., "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis," Information Systems Research, Vol.13, No.1, 2002, pp.50-69. https://doi.org/10.1287/isre.13.1.50.96
  44. Rotchanakitumnuai, S., "Success Factors of Large Scale ERP Implementation in Thailand," World Academy of Science, Engineering and Technology, Vol.64, 2010, pp.600-603.
  45. Staples, C.A., Woodburn, N, Caspers, A., Hall, T. and Klecka, G., "A Weight of Evidence Approach to the Aquatic Hazard Assessment of Bisphenol A," Human and Ecological Risk Assessment, Vol.8, 2002, pp.1083-1105. https://doi.org/10.1080/1080-700291905837
  46. Schwalbe, K., Information Technology Project Management, Thomson Course Technology Press: Boston, MA. 2004.
  47. The Standish Group International, "Extreme CHAOS," The Standish Group International, 2001
  48. William, J. D., "Avenues for Top Management Involvement in Successful MIS Development." MIS Quarterly, Vol.9, No.1, 1995, pp.17-35.
  49. Yoo, Y., and Alavi, M., "Media and Group Cohesion: Relative Influences on Social Presence, Task Participation and Group Consensus," MIS Quarterly, Vol.25, No.3, 2001, pp.371-390. https://doi.org/10.2307/3250922
  50. Zviran, M., and Erlich, Z., "Measuring IS User Satisfactin: Review and Implication of Web and Database Technologies," International journal of Innovation and Learning, Vol.1, No.2, 2003, pp143-157.