DOI QR코드

DOI QR Code

Impact of Resourcefulness and Communication Style on Nursing Performance in Hospital Nurses

간호사의 자원동원성, 의사소통유형이 간호업무성과에 미치는 영향

  • Received : 2012.01.27
  • Accepted : 2012.03.26
  • Published : 2012.05.31

Abstract

Purpose: This study was done to identify the impact of resourcefulness and communication style on nursing performance in nurses working in hospitals. Method: Though a convenience sampling method 312 nurses were recruited between from July 4 and 17, 2011. Data were collected using a questionnaire, which included items on work related characteristics, resourcefulness, communication style, and nursing performance. Data were analyzed using t-test, ANOVA, Scheffe test, Pearson correlation coefficient and hierarchical regression analysis. Results: The major findings of this study were as follow; 1) There were significant relationships between nursing performance and resourcefulness ($p$<.001), informative communication style ($p$<.001), affiliativeness communication style ($p$<.001), and dominance communication style ($p$<.001). 2) The nursing performance was significantly associated with career in current department, resourcefulness, informative communication style, affiliativeness communication style, and dominance communication style in capability which explained 45.6% of variance in nursing performance. Conclusion: The results of this study demonstrate a relationship between resourcefulness, communication style, and nursing performance in hospital nurses indicating the need to use the study results to plan programs to prompt nurses in their use of resourcefulness and communication style in nursing care.

Keywords

References

  1. Bae, J. Y. (2009). The relationships among the level of communication competence, the types of communication, and the level of nursing performance. Unpublished master's thesis, Kosin University, Busan.
  2. Choi, E. J. (2010). The effect of job stress and stress coping type on nursing performance among a university hospital nurses. Unpublished master's thesis, Inje University, Gimhae.
  3. Goff, A. M. (2011). Stressors, academic performance, and learned resourcefulness in baccalaureate nursing students. International Journal of Nursing Education Scholarship, 8, Article 1, http://dx.doi.org/10.2202/1548-923X.2114
  4. Han, S. S., Ko, M. S., Kwon, S. B., Kim, M. S., Kim, Y. S., & Kim, I. S. (2006). Nursing and Management. Seoul: Koonja.
  5. Jeong, S. Y. (2007). A study on the patients' satisfaction according to nurses communication style. Unpublished master's thesis, Yonsei University, Seoul.
  6. Kennett, D. J., Morris, E., & Bangs, A. M. (2006). Learned resourcefulness and smoking cessation revisited. Patient Education and Counseling, 60, 206-211. https://doi.org/10.1016/j.pec.2005.01.005
  7. Kim, H. Y., & Yeun, E. J. (2010). The relationships between health promoting lifestyle, resourcefulness, and perceived health status in hospital nurses. Journal of Korean Clinical Nursing Research, 16(1), 17-26.
  8. Kim, I. S., Lee, M. H., Ha, N. S., Jang, K. S., Hong, Y. M., Lee, T. H., et al. (2003). Nursing Management. Seoul: Hyunmoonsa.
  9. Ko, Y. K., Lee, T. H., & Lim, J. Y. (2007). Development of a performance measurement scale for hospital nurses. Journal of Korean Academy of Nursing, 37, 286-294. https://doi.org/10.4040/jkan.2007.37.3.286
  10. Korean National Statistical Office (2010). Social indicators in Korean: Number of licensed medical personnel. Retrieved January 16, 2012, from http://kostat.go.kr/portal/korea/index.action
  11. Lim, S. I. (2011). Effect of nurse's communication skill and self-leadership on the outcome of nursing practice. Unpublished master's thesis, Chosun University, Gwangju.
  12. Mrayyan, M. T. (2008). Predictors of career commitment and job performance of Jordanian nurses. Journal of Nursing Management, 16, 246-256. https://doi.org/10.1111/j.1365-2834.2007.00797.x
  13. Nam, M. R. (2004). Resourcefulness and health promoting behaviors of the elderly. Unpublished master's thesis, Chungnam University, Daejon.
  14. Northcott, N. (1997). Reflections on performance. Nursing Times, 93(26), 49-52.
  15. Park, S. A. (1989). An exploratory study on the relationship between leadership style and performance in Korean nursing units. Unpublished doctoral dissertation, Seoul National University, Seoul.
  16. Payne, H. J. (2005). Reconceptualizing social skills in organization: Exploring the relationship between communication competence, job performance, and supervisory roles. Journal of Leadership and Organizational Studies, 11(2), 63-77. https://doi.org/10.1177/107179190501100207
  17. Rosenbaum, M. (1980). A schedule for assessing self-controlling behaviors: Preliminary findings. Behavior Therapy, 11, 109-121. https://doi.org/10.1016/S0005-7894(80)80040-2
  18. Seo. S. L. (1996). An effect of self-care education and level of resourcefulness on active coping in patients with chemotherapy. Unpublished doctoral dissertation, Seoul National University, Seoul.
  19. Suh, S. R., Park, Y. I., Kim, S. J., Kim, I. J., Gu, M. O., Yang, Y. H., et al. (1997). Resourcefulness : a concept analysis. Journal of Korean Academy of Nursing, 27, 329-340.
  20. Sung, Y. H., & Jeong, J. H. (2006). Defining the core competencies of the nurses in a tertiary hospital and comparing different units based on their respective characteristics. Journal of Korean Academy of Nursing Administration, 12, 76-93.
  21. Yun, A. J. (1996). A study on organizational characteristics and efficiency on work performance: especially hospital nursing organization. Unpublished doctoral dissertation, Taegu University, Kyungpook.
  22. Yun, E. J., Kim, H. J., & Jeon, M. S. (2011). Factors influencing health promoting behavior among hospital registered nurses: mood states, resourcefulness, and health perception. Journal of Korean Academy of Nursing Administration, 17, 198-208. https://doi.org/10.11111/jkana.2011.17.2.198

Cited by

  1. The Noise Characteristics and Appropriate Talk Distance in Dental Clinic vol.14, pp.5, 2013, https://doi.org/10.5762/KAIS.2013.14.5.2516
  2. Effects of Social Support and Ego-resilience on Nursing Performance of Hospital Nurses vol.21, pp.3, 2012, https://doi.org/10.5807/kjohn.2012.21.3.283
  3. Influence of Interpersonal relation and Job Stress on Nursing Performance of Male Nurses vol.22, pp.3, 2015, https://doi.org/10.5953/JMJH.2015.22.3.195
  4. 대학병원 간호사의 감정노동, 의사소통능력, 회복탄력성이 간호업무성과에 미치는 영향 vol.17, pp.10, 2012, https://doi.org/10.5762/kais.2016.17.10.236
  5. 병원간호사의 감정노동과 자원동원성이 이직 의도에 미치는 영향 vol.18, pp.6, 2012, https://doi.org/10.5762/kais.2017.18.6.302
  6. 간호·간병통합서비스를 이용한 입원환자가 인식한 간호사의 의사소통유형, 간호서비스 만족도 및 병원재이용 의도의 관계 vol.18, pp.11, 2017, https://doi.org/10.5762/kais.2017.18.11.321
  7. 요양병원 간호사의 의사소통능력, 직무스트레스가 이직의도에 미치는 영향 : 감성지능 조절효과 중심으로 vol.16, pp.12, 2012, https://doi.org/10.14400/jdc.2018.16.12.449