Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of Real Estate Information Systems Quality on System Use and User Satisfaction

부동산정보시스템품질이 시스템 활용과 이용자 만족에 미치는 영향

  • Lee, Chan Ho (Dept. of Business Administration, Pusan National University) ;
  • Moon, Hong Kook (Master of Real Estate Science, Pusan National University)
  • Received : 2013.09.30
  • Accepted : 2013.11.20
  • Published : 2013.11.28
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Abstract

In our country, the real estate information system is operated by public and private institutions to trade real estate effectively from the 1990s. The purposes of this study is as follows: First, this study is aimed to examine how the system quality, information quality and service quality of the real estate IS is related with the system use and user satisfaction. In addition real estate practitioners and real estate non-practitioners is to investigated how different. Regression and t-test analysis was carried out as statistical analysis and survey data was used. The result is as follows: First, in the real estate non-practitioners group, system quality has significant negative impact on the user satisfaction. Second, information quality has significant impact on the user satisfaction in the real estate non- practitioners group. One limitation of this study is that it is limited to the real estate agents among various groups that use the IS. Thus, in the future studies, the target group should be extended to other various groups and more specific IS among various ones should be studied in a more practical way.

우리나라의 경우 1990년대부터 부동산정보화를 통한 효율적 거래를 위해 공공 및 민간기관에서 부동산정보 시스템을 구축하여 운영하고 있다. 본 연구는 부동산정보시스템의 품질(시스템품질, 정보품질, 서비스품질)이 사용자의 시스템 활용도와 만족도에 미치는 영향을 실증적으로 분석한다. 분석은 표본대상을 부동산 관련 종사자와 비 종사자로 구분하여 차이분석을 실시하였다. 분석을 위해 설문조사를 실시하고 회귀분석과 t-검정 등 통계적 분석을 실시하였다. 실증 분석결과 시스템품질이 사용자 만족도에 미치는 영향은 부동산 종사자집단이 비 종사자집단보다 더 낮고, 정보품질이 사용자 만족도에 미치는 영향에 대해서는 부동산 종사자 집단이 비 종사자 집단 보다 더 높다는 것으로 분석되었다. 본 분석의 표본 한계점을 극복하기 위해 향후 연구는 좀 더 다양한 집단을 대상으로 분석함으로써 이론의 일반화를 기하면 바람직할 것이다.

Keywords

References

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