DOI QR코드

DOI QR Code

The Effects of Leader's Emotional Intelligence and Nurse's own Emotional Intelligence on Organizational Commitment and Organizational Citizenship Behavior

간호사가 지각한 리더의 감성지능과 자신의 감성지능이 조직몰입 및 조직시민행동에 미치는 영향

  • Joo, Yun-Su (College of Nursing Science, Kyung Hee University) ;
  • Han, Sang-Sook (College of Nursing Science, Kyung Hee University)
  • 주윤수 (경희대학교 일반대학원) ;
  • 한상숙 (경희대학교 간호과학대학)
  • Received : 2012.06.06
  • Accepted : 2013.04.10
  • Published : 2013.05.31

Abstract

Purpose: The purpose of this study was to identify the effects of leader's emotional intelligence and nurse's own emotional intelligence on organizational commitment and organizational citizenship behavior. Methods: Data were collected by self-administered questionnaires from 346 clinical nurses, and analysed by the SPSS 18.0 program. Results: The Factors which influence organizational commitment were use of emotion of nurse (${\beta}$=.28), other's emotional appraisal of leader(${\beta}$=.25), regulation of emotion of leader(${\beta}$=.16), other's emotional appraisal of nurse(${\beta}$=14). These factors explained 36.7% of organizational commitment. The Factors which influence organizational citizenship behavior were other's emotional appraisal of nurse(${\beta}$=.25), use of emotion of nurse(${\beta}$=.24), regulation of emotion of nurse(${\beta}$=.23), use of emotion of leader(${\beta}$=.20). These factors explained 43.6% of organizational citizenship behavior. Conclusion: The results of this study can be used to develop hospitals' management strategies for enhancement of nurses' organizational commitment and organizational citizenship behavior.

Keywords

References

  1. Chang, K. W. (2010). A study on structural modeling of organizational citizenship behaviors for nurses. Unpublished doctoral dissertation, Kyung Hee University, Seoul.
  2. Choi, E. J. (2011). Impact of emotional intelligence on organizational commitment and organizational performance in nurse. Unpublished master'thesis, Sahmyook University, Seoul.
  3. Choi, J., & Ha, N. S. (2007). The relationship between organizational citizenship behavior and customer orientation on organizational justice in clinical nurses. Journal of Korean Clinical Nursing Research, 13(1), 173-184.
  4. Codier, E., Kamikawa, C., Kooker, B. M., & Shoultz, J. (2008). Measuring the emotionalintelligence of clinical staff nurses: an approach for improving the clinical care environment. Nursing Administration Quarterly, 32(1), 8-14. https://doi.org/10.1097/01.NAQ.0000305942.38816.3b
  5. Dawn, F. & Theodore, S. (2004). The heart of the art: Emotional. Nursing Inquiry, 11(2), 91-98. https://doi.org/10.1111/j.1440-1800.2004.00198.x
  6. Goleman, D. (1995). Emotional intelligence. New York: Bantam Books.
  7. Jeong, H. K., & Han, H. S. (2010). The Effect of restaurant employee's emotional intelligence on customer orientation : A mediating effect of group cohesiveness and organizational commitment. Korea Journal of Tourism and Leisure Research, 22(5), 205-224.
  8. Jung, H. S., Park, J. R., & Yoon, H. H. (2010). The effects of employees' emotional intelligence upon organizational citizenship behavior and job performance in the food service Industry. Korean Journal of culinary Research, 16(5), 134-148.
  9. Jung, H. W., & Jung, D. S. (2007). A Study on the effect of emotional intelligence on organizational commitment in the Korean firm organization. Social Science Research, 23(2), 325-348.
  10. Jung, H. W, & Kim, C. H. (2007). A study on the effect of emotional intelligence on organizational citizenship behavior-moderating effect of leader-member exchange (LMX). Korean Academy of Human Resource Management, 14(3), 167-186.
  11. Kim, J. H., Song, J. E., Lee, S. K., Heo. S. K., Sung, Y. H., & Lee, J. E. (2011). The effect of emotional intelligence on organizational performance in clinical nurses - A preliminary study for an education program of organizational performance -. The Journal of Korean Academic Society of Nursing Education, 17(1), 80-89. https://doi.org/10.5977/JKASNE.2011.17.1.080
  12. Kim, M. H., & Jung, M. S. (2010). The effect of head nurse's emotional leadership on nurse's job satisfaction & organizational commitment. The Journal of Korean Nursing Administration Academic Society, 16(3), 336-347. https://doi.org/10.11111/jkana.2010.16.3.336
  13. Kim, M. S., & Park, Y. B. (2008). The effects of self-efficacy and empowerment on perceived organizational support and organizational citizenship behaviors of nurses. The Journal of Korean Nursing Administration Academic Society, 14(3), 268-277.
  14. Kim, S. E. (2010). The study on the relationships between leader's emotional intelligence, organizational justice, trust and organizational effectiveness: focused on examining affect-and cognition-based trust. Unpublished doctoral dissertation, Korea University, Seoul.
  15. Lee, K. H., & Song, J. S. (2010). The effect of emotional intelligence on self-efficacy and job stress of nurses : mediating role of self-efficacy. The Journal of Korean Nursing Administration Academic Society, 16(1), 17-25. https://doi.org/10.11111/jkana.2010.16.1.17
  16. Lee, S. Y. (2007). The relationships of superior's leadership to supervisory trust and organizational commitment of nurses. The Journal of Korean Nursing Administration Academic Society, 13(2), 208-218.
  17. Lindeke, L. & Sieckert, A. (2005). Nurse-physician workplace collaboration. Online Journal of Issues in Nursing, 10(1).
  18. Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The management of organizational commitment. Journal of Vocational Behavior, 14, 224-247. https://doi.org/10.1016/0001-8791(79)90072-1
  19. Mun, E. G. (2012). The relationship among emotional intelligence, interpersonal relationship, organizational citizenship behavior and burnout of hospital nurses Unpublished master'thesis, Gyeongsang National University, Jinju.
  20. Nikolaou I. & Tsaousis I. (2002). Emotional intelligence in the workplace, Exploring its effects on occupational stress and organizational commitment. International Journal of Organizational Analysis, 10(4), 327-342. https://doi.org/10.1108/eb028956
  21. Organ, D. W. (1998). Organizational citizenship behavior: The good soldier syndrome. LesingonMA : LexingtonBook.
  22. Park, H. H., Park, K. S., Yom, Y. H. & Kim, K. H. (2006). Impact of clinical nurses's power and empowerment on job satisfaction and organizational commitment. Journal of Korean Academy of Nursing, 36(2), 244-254. https://doi.org/10.4040/jkan.2006.36.2.244
  23. Podsakoff, P. M., Mackenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on follower's trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, l, 107-142 https://doi.org/10.1016/1048-9843(90)90009-7
  24. Salovey, P. & Mayer J. D. (1990).Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185-211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
  25. Shin, S. H. (2011). A study on the influence of servant leadership on the job attitude of employees : Focusing on the moderating effect of the emotional intelligence and the managerial competency of the leader. Unpublished doctoral dissertation, Kyung Hee University, Seoul.
  26. Smith, K. B., Profetto-McGrath, J., & Cummings, G. G. (2009). Emotional intelligence and nursing: An integrative literature review. International Journal of Nursing, 46(12), 1624-1636. https://doi.org/10.1016/j.ijnurstu.2009.05.024
  27. Vitello-Cicciu, J. M. (2002). Exploring emotional intelligence : Implications for nursing leaders. The Journal of Nursing Administration, 32(4), 203-210. https://doi.org/10.1097/00005110-200204000-00009
  28. Wong, C. S. & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243-274. https://doi.org/10.1016/S1048-9843(02)00099-1
  29. Young-Ritchie, C., Laschinger, H. K. S., & Wong, C. (2009). The effects of emotionally intelligent leadership behaviour on emergency staff nurses' workplace empowerment and organizational commitment. Nursing Leadership, 22(1), 70-85. https://doi.org/10.12927/cjnl.2009.20614

Cited by

  1. Influence of Emotional Intelligence and Organizational Commitment on Geriatric Nursing Practice of Nurses in Long-term Care Hospitals vol.17, pp.1, 2015, https://doi.org/10.17079/jkgn.2015.17.1.29
  2. An Empirical Analysis of the Impact of Hospital Employees' Emotional Intelligence on Emotional Labor Strategies and Innovative Activities vol.15, pp.12, 2015, https://doi.org/10.5392/JKCA.2015.15.12.387
  3. Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals vol.22, pp.5, 2016, https://doi.org/10.11111/jkana.2016.22.5.507
  4. The Relationship between Emotional Intelligence and Stress Coping of Nurses vol.21, pp.4, 2014, https://doi.org/10.7739/jkafn.2014.21.4.466
  5. Person-Organization Value Congruence between Authentic Leadership of Head Nurses and Organizational Citizenship Behavior in Clinical Nurses vol.23, pp.5, 2017, https://doi.org/10.11111/jkana.2017.23.5.515
  6. Comparative Study of Emotional Intelligence, Organizational Citizenship Behavior, Organizational Commitment and Organizational Performance of Clinical Nurses in Korea vol.20, pp.4, 2014, https://doi.org/10.11111/jkana.2014.20.4.446
  7. Relationships among Emotional Leadership, Commitment, Patient Orientation, and Job Performance in Dental Hygienists vol.15, pp.5, 2015, https://doi.org/10.17135/jdhs.2015.15.5.551
  8. The Influences of Workplace Spirituality and Emotional Intelligence on the Organizational Citizenship Behavior for Clinical Nurses vol.10, pp.2, 2016, https://doi.org/10.12811/kshsm.2016.10.2.059
  9. Effects of nurses’ emotional intelligence on their organizational citizenship behavior, with mediating effects of leader trust and value congruence vol.15, pp.4, 2018, https://doi.org/10.1111/jjns.12206
  10. Effect of Head Nurses' Authentic Leadership on Nurses' Job Satisfaction and Nursing Performance: Focusing on the Mediating Effects of Empowerment vol.25, pp.1, 2019, https://doi.org/10.11111/jkana.2019.25.1.25
  11. 임상간호사의 간호생산성 영향요인: 감성지능과 소진을 중심으로 vol.15, pp.9, 2013, https://doi.org/10.5392/jkca.2015.15.09.307
  12. 간호사의 희망, 감사성향, 일터영성이 조직시민행동에 미치는 영향 vol.18, pp.2, 2013, https://doi.org/10.5762/kais.2017.18.2.277
  13. 임상치과위생사의 조직시민행동에 영향 요인 vol.18, pp.2, 2013, https://doi.org/10.13065/jksdh.2018.18.02.165
  14. Moderating Effects of Career Commitment in the Relationship between Work Engagement and Organizational Citizenship Behaviors of the Clinical Nurses vol.25, pp.3, 2013, https://doi.org/10.11111/jkana.2019.25.3.167
  15. 병원 조직의 진성리더십 유형이 조직몰입과 조직시민행동에 미치는 영향에 관한 연구 : LMX의 매개효과를 중심으로 vol.10, pp.3, 2013, https://doi.org/10.13106/ijidb.2019.vol10.no3.73.
  16. Influence of Emotional Intelligence, Communication, and Organizational Commitment on Nursing Productivity among Korean Nurses vol.30, pp.2, 2013, https://doi.org/10.12799/jkachn.2019.30.2.226
  17. 임상 치과위생사의 직무배태성, 조직시민행동 및 이직의도와의 관련성 vol.19, pp.5, 2019, https://doi.org/10.13065/jksdh.20190071
  18. Relationship between Self-Efficacy of Clinical Practical and Education, Organizational Commitment, Organizational Citizenship Behavior, Satisfaction with Clinical Practice of Nursing Students vol.44, pp.4, 2013, https://doi.org/10.21032/jhis.2019.44.4.359
  19. 노인체육지도자의 감성지능이 리더-조직원 교환관계(LMX)와 조직시민행동에 미치는 영향 vol.20, pp.2, 2013, https://doi.org/10.5392/jkca.2020.20.02.337
  20. Influence of Internal Marketing Perception on Customer Orientation and Organizational Citizenship Behavior of Nurses vol.27, pp.1, 2013, https://doi.org/10.11111/jkana.2021.27.1.64