A Study of on the influence of Smartphone Acceptance Factors Such as University Students' innoovativeness, Self-efficacy and Social-Influence

대학생들의 혁신성, 자기효능감, 사회적 영향이 스마트폰 수용에 미치는 영향

  • 박종순 (서일대학교 인터넷정보과) ;
  • 이종만 (한국국제대학교 사회복지학과)
  • Published : 2013.03.30

Abstract

Recently, Smartphone is not only used as a communication medium, but also provide mobile service tool enabling game, internet surfing, DMB, navigation services, and so on. A lot of smartphone's applications are using for our daily lives. The purpose of this study was analyze affecting factors such as innovativeness, Self-Efficacy and Social-Influence on adoption behavior of smartphone application. This survey was carried out with university students. Data were obtained from 293 students who have smartphone. To Find difference among variables, exploratory factor analysis, t-test and multiple regression was carried out with collected data. Result shows that the distinction of sex is significantly difference in innovativeness and self-efficacy. And self-efficacy and social influence are significantly affect to smartpjone adoption. Therefore, self-efficacy and social influence are import consider factors to reconsider marketing strategy for smartphone business.

Keywords

References

  1. 노컷뉴스, 스마트폰 가입자수 3000만 돌파, http://www.nocutnews.co.kr/Show.asp?IDX= 2233239
  2. 김주란, 이기훈, 최영균, "광고매체로서 스마트폰 애플리케이션 이용동기와 사용의도에 관한 연구," 광고연구, 제89권, 2011, pp. 229-254
  3. 이용일, "스마트폰 유통에 따른 대학생의 기술수용 의도 및 만족에 관한 연구," 유통경영학회지, 제13권, 제5호, 2010, pp. 93-110.
  4. Verkasalo, H., Lopez-Nicolas, C., Molina- Castilio, F. J. and Bouwman, H., "Analysis of Users and Non-users Smartphone Applications," Telematics and Informatics, Vol. 27, No. 3, 2010, pp 242-255. https://doi.org/10.1016/j.tele.2009.11.001
  5. 박인곤, 신동희, "스마트폰 이용자들의 이용과 충족, 의존도, 수용자 혁신성이 스마트폰 이용만족에 미치는 영향에 관한 연구," 언론과학연구, 제10권, 제 4호, 2010, pp. 192-225.
  6. 김수연, 이상훈, 황현석, "스마트폰 수용에 영향을 미치는 요인에 관한 연구," Entrue Journal of Information Technology, Vol. 10, No. 1, 2011, pp. 29-39 https://doi.org/10.3923/itj.2011.29.39
  7. 이종만, 박한수, 조현달, "국내 대학생과 중.몽골 유학생들의 인터넷 쇼핑몰 만족에 미치는 서비스 품질요인 연구," 디지털산업정보학회논문지, 제 8권, 제3호, 2012, pp. 213-227.
  8. Rogers, E. M. Diffusion of Innovations, (4th ed.), New York: The Free Press, 1995.
  9. Kim, W. Y., "An Exploratory Study on the Consumer Consideration Behavior of Innovator and Non-innovator: Unpublished master's Thesis Kon-Kook University Seoul, 2003.
  10. Midgley, D. F. & Dowling R. G. "Innovativeness-concept and its measurement," Journal of Consumer Research, Vol. 4, No. 4, 1978, pp. 229-242. https://doi.org/10.1086/208701
  11. Park, J. J., "Factors influencing nsumer intention to shop online," The Korean Journal of Advertising, Vol. 15, No. 3, 2004, pp. 289-315.
  12. Choo H. J., and Yoon, N. H., "The effects of use satisfaction and consumer innovativeness on the active smartphone-use behavior," Journal of Marketing Management Research, Vol. 16, No. 4, 2011, pp. 153-176.
  13. Shih, Chuna-Fong and Alladi Venkatesh, "Beyond Adoption: Development and Application of a Use Diffusion Model," Journal of Marketing, Vol. 68, No. 1, 2004, pp. 59-72. https://doi.org/10.1509/jmkg.68.1.59.24029
  14. Park, I. K., and Shin, D. H., "Using the use and gratifications theory to understand the usage and gratifications smartphone," Journal of Communications Science, Vol. 10, No. 4, 2010, pp. 192-225.
  15. 이영희, 이승신, "하이테크 제품 구매시 외적 정보탐색에 관한 연구," 한국가정관리학회지, 제 27 권, 제3호, 2009, pp. 45-60.
  16. Bandura, A. "Self-Efficacy mechanism in human agency," American Psychologist, Vol. 37, No. 2, 1982, pp. 122-127. https://doi.org/10.1037/0003-066X.37.2.122
  17. Fishbein M., Ajzen, I., "Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research," Addision-Wesley Reading Ma. 1975.
  18. 방정혜, 정성민, 조윤호, 김민선, "온라인쇼핑에서 마일리지프로그램에 관한 연구," 유통경영학회지, 제 14권, 제4호, 2011, pp. 5-28.
  19. Wang, Y. S. and H. Y. Wang, "Developing and Validating and Instrument for Measuring Mobile Computing Self-Efficacy," Cyberpsycology & Behavior, Vol. 11, No. 4, 2008, pp. 405-413. https://doi.org/10.1089/cpb.2007.0061
  20. 류성렬, 김문오, 김효진, "모바일 웹 브라우징 서비스 수용에 관한 연구," 한국콘텐츠학회논문지, 제 9권, 제2호, 2009, pp. 270-278.
  21. 김경규, 류성렬, 김문오, 김효진, "모바일 웹 브라 우징 서비스의 사용의도에 영향을 미치는 요인 : 자기효능감과 사회적 영향," Journal of Information Technology Applications & Management, Vol. 16, No. 1, 2009, pp. 149-168.
  22. Compeau, D., and C. A. Higgins "Computer Self-Efficacy: Development of a Measure and Initial Test," MIS Quarterly, Vol. 19, No. 2, 1995, pp. 189-211. https://doi.org/10.2307/249688
  23. Murphy, C., "Assessment of Computer Self-Efficacy: Instrument Development and Validation," ERIC Document No. Ed. 1988
  24. Bagozzi, R. P. "The Self Regulation of Attitudes, Intention and Behavior," Social Psychology Quarterly, Vol. 55, No. 2, 1992, pp. 178-204. https://doi.org/10.2307/2786945
  25. Moore G. C., and Benbasat, I., "Development of Instrument to Measure the Perceptions of Adopting and Information Technology Innovation," Information Systems Research, Vol. 2, No. 3, 1991, pp. 192-222. https://doi.org/10.1287/isre.2.3.192
  26. Hsu, C. L. and H. P. Lu, "Why do Pepole Online Games? An Extended TAM with Social Influences and Flow Experience," Information and Management, Vol. 41, 2004, pp. 853-858. https://doi.org/10.1016/j.im.2003.08.014
  27. Lascu, D. and G. Zinkhan, "Consumer Conformity: Review and Applications for Marketing Theory and practice," Journal of Marketing Theory and Practice, Vol. 7, No. 3, 1999, pp. 1-12.
  28. Katz M. L. and C. Shapiro, "Product Introduction with Network Externalities," Journal of Industrial Economics, Vol. 40, No. 1, 1992, pp. 55-3. https://doi.org/10.2307/2950627
  29. Venkatesh and S. A. Brown, "A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants Emerging Challenges," MIS Quarterly, Vol. 25, No. 1, 2001, pp. 71-102. https://doi.org/10.2307/3250959
  30. Gefen D. E. Karahanna E. and D. W. Straub, "Trust and TAM in Online Shopping: Investigated Model," MIS Quarterly, Vol. 27, No. 1, 2003, pp. 51-90
  31. 우공선, 강재원, "이동형 SNS(Social Network Service)의 이용 충족, 의존, 그리고 문제적 이용 : 트위터(Twitter)를 중심으로," 사이버커뮤니케이션학보, 제28권, 제 4호, 2011, pp. 87-127.
  32. Cooper, R. B. and R. W. Zmud, "Information Technology Implementation Research: A Technological Diffusion Approach," Management Science, Vol. 36, No. 2, 1990, pp. 123-139. https://doi.org/10.1287/mnsc.36.2.123
  33. Hartwick, J. and H. Barki, "Explaining The Role of User Participation in Information System Use," Management Science, Vol. 40, No. 4, 1994, pp. 40-465. https://doi.org/10.1287/mnsc.40.1.40
  34. Lee, Y., J. Lee, and Z. Lee, "Social Influence on Technology Acceptance Behavior: Self-Idendity Theory Perspective," Database for Advanced in Information Systems, Vol. 37, 2006, pp. 60-75. https://doi.org/10.1145/1161345.1161355
  35. 권민택, 신민수, "스마트폰 시장 활성화 장애요인 연구: 소비자 혁신저항을 중심으로," 한국경영정보학회 춘계학술대회논문집, 2009, pp. 90-95.
  36. 추호정, 윤남희, "사용만족과 소비자 혁신성이 스마트폰 적극적 사용행동에 미치는 영향," 마케팅관리연구, 제 16권, 제 4호, 2011, pp. 153-176.
  37. 김상훈, 강지윤, "소비자 특성이 추구 편익 및 내구재 속성의 중요도 인식에 미치는 영향: 소비자 혁신성, 대인적 민감도, 소비자 지식을 중심으로," 마케팅연구, 제20권, 제4호, 2005, pp. 209-235.
  38. 오종철, "온라인 구매에서 e-WOM 커뮤니케이션의 수용," 대한경영학회지, 제24권, 제6호, 2011, pp. 3223-3245.
  39. 강재은, "운영체제에 따른 스마트폰의 지속적 사용 결정요인 비교 연구," 제주대학교 대학원 석사학위논문, 2011.
  40. Hsu, M. H. and C. M. Chiu, "Internet Self-Efficacy and Electronic Service Acceptance," Decision Support Systems, Vol. 38, No. 3, 2004, pp. 368-381.
  41. 이호배, 권남경, "인터넷 쇼핑에서 인터넷 자기효능감의 역할," 제8권, 제2호, 2006, pp. 27-62.
  42. 김상훈, 박현정, 이방형, "사회적 영향력과 모바일 서비스의 사용-확산, 그리고 지속적 사용 및 상표 전환의도 간의 관계에 대한 연구," 한국마케팅저널, 제12권, 제3호, 2010, pp. 1-24.
  43. Venkatesh, V. and F. D. Davis, "A Theoretical Extension of The Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, Vol. 46, 2000, pp. 186-204. https://doi.org/10.1287/mnsc.46.2.186.11926
  44. 한충민, 김상묵, 황지은, 원성빈, "국내 vs 외국 스마트폰 브랜드 선택에 관한 실증연구: 초기 수용자 특성을 중심으로," 국제통상연구, 제17권, 제3 호, 2012, pp. 167-191.
  45. Shin, D., "What do people with digital multimedia broadcasting?" International Journal of Mobile Communications, Vol. 6, No. 1, 2008, pp. 258-275. https://doi.org/10.1504/IJMC.2008.016580
  46. Nicolasa, M C. L., F. J. M. Castillola, and H. Bouwmanb, "An assessment of adcanced mobile services acceptance : contributions from TAM and diffusion theory models," Information & Management, Vol. 40, No. 8, 2003, pp. 359-364.
  47. 이애리, 강경희, 이중정, "스마트폰 수용단계별 앱스토어 이용 성향 비교 분석: 개인특성과 기술인식 성향 중심으로," Entrue Journal of Information Technology, Vol. 10, No. 2, 2011, pp. 181-198.
  48. Venkatesh, V., "Determinants of Ease of Use: Integrating Control, Intrinsic Motivation and Emotion into the Technology Accepter Model," Information Systems Research, Vol. 11, No. 4, 2000, pp. 342-365. https://doi.org/10.1287/isre.11.4.342.11872
  49. Agarwal, R. and Karahanna, E. "Time Flies When You're Having Fun: Cognitive Absorption and Beliefs about Information Technology Usage," MIS Quartely, Vol. 24, No. 4, 2000, pp. 665-694. https://doi.org/10.2307/3250951
  50. Chen, J. V. Yen, D. C., and Chen, K. "The acceptance and diffusion of innovative smartphone use: A case study of delivery service company in logistics," Information and Management, Vol. 46, No. 4, 2009, pp. 241-248. https://doi.org/10.1016/j.im.2009.03.001
  51. Ajzen, Icek, "Perceived Behavioral Control Self-Efficacy, Locus of Control, and The Theory of Planned Behavior," Journal of Applied Social Psychology, Vol. 32, No. 4, 2002, pp. 665-683. https://doi.org/10.1111/j.1559-1816.2002.tb00236.x
  52. Rice, R. E., Grant, J. Schmitz, and J. Torobin, "Individual and Network Influences on the Adoption and Perceived Outcomes of Electronic Messaging," Social Networks, Vol. 12, 1990, pp. 27-55. https://doi.org/10.1016/0378-8733(90)90021-Z
  53. Fisher R. J. and Price, L. L., "An Investigation into the Social Context of Eraly Adoption Behavior," Journal of Consumer Research, Vol. 19(December), 1992, pp. 477-486. https://doi.org/10.1086/209317
  54. 권오준, "스마트폰 잠재수용자의 수용에 관한 실증적 연구," Internet and Information Security, 제1권, 제1호, 2010, pp. 55-83.
  55. 유호선, 김재경, 김민용, 권오병, 조혜경, "재래시장 활성화를 위한 u-Market 서비스 수용성에 영향을 미치는 요인 연구," 한국경영정보학회, 2008.
  56. 김광재, "DMB 수용결정요인에 관한 연구," 한국언론학보, 제53권, 제3호, 2009, pp. 296-323.
  57. Taylor, S. and Todd, P. "Understanding information technology usage: A test of competing models", Information System Research, Vol. 6, No. 2, 1995, pp. 144-176. https://doi.org/10.1287/isre.6.2.144