An Exploratory Study on Heuristic and Systematic Factors Influencing Developers' Knowledge Adoption in Third-party Online Game User Communities

제3자 온라인 게임 사용자 커뮤니티에서 개발자 지식수용에 영향을 미치는 요인에 대한 탐색적 연구

  • Lee, Kyung Young (Williams School of Business, Bishop's University) ;
  • Yang, Sung-Byung (Department of e-Business, School of Business Administration, Ajou University)
  • Published : 2013.03.31

Abstract

The purpose of this study is to derive factors affecting online game developers' knowledge adoption in third-party online game user communities(OGUCs) and suggest a research model for the future empirical study. To accomplish this goal, we conduct an exploratory case study grounded on one of famous OGUCs operated by the third party company. Based on the heuristic systematic model(HSM) and interviews with three experienced online game developers, we identified three poster-related heuristic factors(reputation, experience, and participation level), three posting-related heuristic factors(the number of views, the number of comments, and the number of recommendations), and three posting-related systematic factors(knowledge quality, degree of disconfirmation, and degree of referencing) that influence developers' knowledge adoption. We further developed measures for these influencing factors and suggested a research model with five propositions for the future empirical study. We conclude with discussing theoretical and practical implications, along with future research of the study.

Keywords

References

  1. Pitta, D., and Franzak, F. "Boundary Spanning Product Development in Consumer Markets: Learning Organization Insights," Journal of Consumer Marketing, Vol.13, No.5, pp. 66-81. 1996. https://doi.org/10.1108/07363769610130891
  2. Hau, Y.S., and Kim, Y.G. "Why Would Online Gamers Share Their Innovation-conductive Knowledge in the Online Game User Community? Integrating Individual Motivations and Social Capital Perspectives," Computers in Human Behavior, pp. 1-15. 2010.
  3. Chaiken, S. "Heuristic Versus Systematic Information Processing and the Use of Source Versus Message Cues in Persuasion," Journal of Personality and Social Psychology, Vol.39, No.5, pp. 752-766. 1980. https://doi.org/10.1037/0022-3514.39.5.752
  4. Zhang, W., and Watts, S.A. "Capitalizing on Content: Information Adoption in Two Online Communities," Journal of the Association for Information Systems, Vol.9, No.2, pp. 73-94. 2008.
  5. Ma, M., and Agarwal, R. "Through a Glass Darkly: Information Technology Design, Identity Verification, and Knowledge Contribution in Online Communities," Information Systems Research, Vol.18, No.1, pp. 42-67. 2007. https://doi.org/10.1287/isre.1070.0113
  6. Wasko, M.M., and Faraj, S. "It is What One Does: Why People Participate and Help Others in Electronic Communities of Practice," Journal of Strategic Information Systems Vol.9, pp. 155-173. 2000. https://doi.org/10.1016/S0963-8687(00)00045-7
  7. Wasko, M.M., and Faraj, S. "Why Should I Share? Examining Knowledge Contribution in Electronic Networks of Practice," MIS Quarterly, Vol.29, No.1, pp. 1-22. 2005.
  8. Yu, C.P., and Chu, T.H. "Exploring Knowledge Contribution from an OCB Perspective," Information & Management, Vol.44, No.3, pp. 321-331. 2007. https://doi.org/10.1016/j.im.2007.03.002
  9. Yang, X., Li, Y., Tan, C.H., and Teo, H.H. "Student's Participation Intention in an Online Discussion Forum: Why is Computer-mediated Interaction Attractive?," Information & Management, Vol.44, pp. 456-466. 2007. https://doi.org/10.1016/j.im.2007.04.003
  10. Fang, Y., and Neufeld, D. "Understanding Sustained Participation in Open Source Software Projects," Journal of Management Information Systems, Vol.25, No.4, pp. 9-50. 2008. https://doi.org/10.2753/MIS0742-1222250301
  11. Joyce, E., and Kraut, R.E. "Predicting Continued Participation in Newsgroups," Journal of Computer-Mediated Communication, Vol.11, pp. 723-747. 2006.
  12. Lin, H.-F. "Determinants of Successful Virtual Communities: Contributions from System Characteristics and Social Factors," Information & Management, Vol.45, pp. 522-527. 2008. https://doi.org/10.1016/j.im.2008.08.002
  13. Kuk, G. "Strategic Interaction and Knowledge Sharing in the KDE Developer Mailing List," Management Science, Vol.52, No.7, pp. 1031-1042. 2006. https://doi.org/10.1287/mnsc.1060.0551
  14. Kudaravalli, S., and Faraj, S. "The Structure of Collaboration in Electronic Networks," Journal of Association of Information Systems, Vol.9, No.10/11, pp. 706-726. 2008.
  15. Lee, G.K., and Cole, R.E. "From a Firm-based to a Community-based Model of Knowledge Creation: The Case of the Linux Kernel Development," Organization Science, Vol.14, No.6, pp. 633-649. 2003. https://doi.org/10.1287/orsc.14.6.633.24866
  16. von Hippel, E., and von Krogh, G. "Open Source Software and the "Private-Collective" Innovation Model: Issues for Organization Science," Organization Science, Vol.14, No.2, pp. 209-223. 2003. https://doi.org/10.1287/orsc.14.2.209.14992
  17. von Krogh, G., and Spaeth, S. "The Open Source Software Phenomenon: Characteristics That Promote Research," Journal of Strategic Information Systems, Vol.16, No.3, pp. 236-253. 2007. https://doi.org/10.1016/j.jsis.2007.06.001
  18. Wasko, M.M., Teigland, R., and Faraj, S. "The Provision of Online Public Goods: Examining Social Structure in an Electronic Network of Practice," Decision Support Systems, Vol.47, pp. 254-265. 2009. https://doi.org/10.1016/j.dss.2009.02.012
  19. Bieber, M., Engelbart, D., Furuta, R., Hiltz, S.R., Noll, J., Preece, J., Stohr, E.A., Turoff, M., and Van de Walle, B. "Toward Virtual Community Knowledge Evolution," Journal of Management Information Systems, Vol.18, No.4, pp. 11-35. 2002.
  20. Faraj, S., Jarvenpaa, S.L., and Majchrzak, A. "Knowledge Collaboration in Online Communities," Organization Science, Vol.22, No.5, pp. 1224-1239. 2011. https://doi.org/10.1287/orsc.1100.0614
  21. Stam, W. "When Does Community Participation Enhance the Performance of Open Source Software Companies?," Research Policy, Vol.38, pp. 1288-1299. 2009. https://doi.org/10.1016/j.respol.2009.06.004
  22. de Valck, K., van Bruggen, G.H., and Wierenga, B. "Virtual Communities: A Marketing Perspective," Decision Support Systems, Vol.47, pp. 185-203. 2009. https://doi.org/10.1016/j.dss.2009.02.008
  23. Gray, B. "Informal Learning in an Online Community of Practice," Journal of Distance Education, Vol.19, No.1, pp. 20-35. 2004.
  24. Sussman, S.W. and Siegal, W.S. "Information Influence in Organizations: An Integrated Approach to Knowledge Adoption," Information Systems Research, Vol.14, No.1, pp. 47-65. 2003. https://doi.org/10.1287/isre.14.1.47.14767
  25. Baxter, P., and Jack, S. "Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers," The Qualitative Report, Vol.13, No.4, pp. 544-559. 2008.
  26. Prescott, P.A. and Soeken, K.L. "The Potential Uses of Pilot Work," Nursing Research, Vol.38, pp. 60-62. 1989. https://doi.org/10.1097/00006199-198901000-00015
  27. Baek, H., Ahn, J.H., and Choi, Y. "Helpfulness of Online Consumer Reviews: Readers' Objectives and Review Cues," International Journal of Electronic Commerce, Vol.17, No.2, pp. 99-127. 2012. https://doi.org/10.2753/JEC1086-4415170204
  28. Ghose, A., and Ipeirotis, P.G. "Estimating the Helpfulness and Economic Impact of Product Reviews: Mining Text and Reviewer Characteristics," IEEE Transactions on Knowledge and Data Engineering, Vol.23, No.10, pp. 1498-1512. 2011. https://doi.org/10.1109/TKDE.2010.188
  29. Mudambi, S.M., and Schuff, D. "What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon. Com," MIS quarterly, Vol.34, No.1, pp. 185-200. 2010.
  30. Jung, H.-W., Lim, C.-W., and Seong, B.-S. "A Study on the Explorational Factors of Addicion in Online Game," Journal of Korean Society for Computer Game, Vol.25, No.3, pp. 129-137. 2012.
  31. Seong, B.-S. "Defining Variables of the Commitment Factors in Computer Game," Journal of Korean Society for Computer Game, Vol.24, No.4, pp. 117-126. 2011.
  32. Shin, Y.-C., Jung, H.-W., and Seong, B.-S. "A Research on the Commitment Factors of Educational Games," Journal of Korean Society for Computer Game, Vol.25, No.4, pp. 157-168. 2012.
  33. Katz, R., & Allen, T. J. "Investigating the Not Invented Here (NIH) Syndrome: A Look at the Performance, Tenure and Communication Patterns of 50 R&D Project Groups," R&D Management, Vol.12, pp. 7-19. 1982. https://doi.org/10.1111/j.1467-9310.1982.tb00478.x
  34. Faraj, S., Wasko, M., and Johnson, S.L. "Electronic Knowledge Networks: Processes and Structure," in: Knowledge Management: An Evolutionary View of the Field, I. Becerra-Fernandez and D.E. Leidner (eds.), M.E. Sharpe, Inc., Armonk, NY, 2008.
  35. Ardichvili, A., Page, V., and Wentling, T. Motivation and Barriers to Participation in Virtual Knowledge-Sharing Communities of Practice, Presented in the OKLC 2002 Conference, Athens, Greece 2002.
  36. Chaiken, S., Liberman, A., and Eagly, A.H. "Heuristic and Systematic Information Processing Within and Beyond the Persuasion Context," in Uleman, J.S. and Bargh, J.A. (Eds.) Unintended Thought, New York: Gilford Press, pp. 212-252. 1989.