The Journal of Korean Institute of Information Technology (한국정보기술학회논문지)

Korean Institute of Information Technology (한국정보기술학회)
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An Empirical Study on the Success Factors of Academic Affairs Information System in Mobile Environment

모바일 환경에서의 학사 정보시스템 성공요인에 관한 실증 연구

  • Received : 2014.09.19
  • Accepted : 2014.10.24
  • Published : 2014.12.31
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Abstract

With the advent of the smart era, interest in the introduction and use of school affairs information systems based in mobile environments is increasing, but research on this has as yet offered insufficient proof. Thus, this study proposes success models for school affairs information systems based on previous information system success models and attempts to offer proof. For this, the continuous use of school affairs information systems is regulated through literature review, while information system quality elements (system quality, information quality, service quality), perceived utility, and user-satisfaction were proposed as variables influencing success. Research results showed that Information quality and service quality has influence on perceived usefulness except system quality. Information system quality and perceived usefulness significantly influence on user satisfaction. As well, perceived usefulness and user satisfaction were found to significantly influence continuance of use. An opportunity to understand behavior when using school affairs information systems in mobile environments is offered through this study, and its research value stems from its proposals for future directions in improving customer loyalty.

스마트 시대의 도래로 모바일 환경 기반의 학사 정보시스템 도입 및 활용에 대한 관심이 증가하고 있으나, 이에 대한 연구는 부족한 실정이다. 이에 본 연구는 기존의 정보시스템 성공 모델을 기반으로 모바일 환경에서의 학사 정보시스템 성공 모델을 제안하고 이를 실증하고자, 문헌 고찰을 통해 학사 정보시스템의 성공을 지속적 이용으로 규정하고 정보시스템 품질 요인(시스템 품질, 정보 품질, 서비스 품질)과 지각된 유용성, 그리고 이용자 만족도를 성공에 영향을 미치는 변수로 제시하였다. 연구 결과, 시스템 품질을 제외한 정보 품질과 서비스 품질은 지각된 유용성에 영향을 미치고, 정보시스템 품질 요인과 지각된 유용성은 이용자 만족에 유의한 영향을 미치는 것으로 나타났다. 또한 지각된 유용성과 이용자 만족은 지속이용의도에 유의한 영향을 미치는 것으로 나타났다. 본 연구를 통하여 모바일 환경에서의 학사 정보시스템 이용 행동을 이해 할 수 있는 계기를 제공하고, 나아가 고객 충성도 제고를 위한 방향성을 제공했다는 점을 연구적 가치로 말 할 수 있을 것이다.

Keywords

References

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