Journal of Haehwa Medicine (혜화의학회지)

Research Institute of Korean Medicine (대전대학교 한의학연구소)
권호 표지

Development of Medical Service Scale

의료서비스 척도 개발

  • Nam, Seung-Kyu (Dept. of Industrial and Advertising Psychology, College of Business Administration, Daejeon University) ;
  • Woo, Hoon-Shik (Dept. of IT Business Engineering, College of Engineering, Daejeon University) ;
  • Kim, Young-Il (Department of Korean Medicine, College of Korean Medicine, Daejeon University) ;
  • Cho, Chung-Sik (Department of Korean Medicine, College of Korean Medicine, Daejeon University)
  • Received : 2014.02.03
  • Accepted : 2014.02.06
  • Published : 2014.02.20
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Abstract

Objective : The purpose of this study is to establish a concept called as 'medical service' newly and to develop an reliable and valid scale that measures medical service. Methods : In order to accomplish these objectives, both conceptual study and empirical study were performed. In a conceptual study, 5 core factors(doctor, medical team, medical facilities, medical process, and hospital) and 24 sub factors were extracted with assistant by 7 experts, based on antecedent studies about components of medical service. In an empirical study, data was taken from 244 adults living in Seoul and Daejeon with the conceptually founded medical service scale. Results : Results of empirical study showed reliability and validity of the medical service scale. Internal consistency coefficient showed high score of .97 and, in accordance with the conceptual study, "medical treatment factor", "appearance factor", "personal factor", "trust factor" and "dissatisfaction factor" were extracted from the data as the five main factors. Conclusions : Finally, limitations of this study and directions for further studies are discussed. Acknowledgement : This work was supported by the Daejeon University Research Grant.

Keywords

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