Journal of Korean Academy of Oral Health

The Korean Academy of Preventive Dentistry and Oral Health (대한예방치과·구강보건학회)
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The effects of emotional labor on burnout, turnover intention, and job satisfaction among clinical dental hygienists

임상치과위생사에서 소진, 이직의도, 직무만족도에 있어 감정노동의 영향

  • Jeong, Su-Bin (Department of Dental Hygiene, Graduate School of Public Health, Gachon University) ;
  • Choi, Eun-Mi (Department of Dental Hygiene, Kyungdong University) ;
  • Choi, Jun-Seon (Department of Dental Hygiene, Gachon University College of Health Science)
  • 정수빈 (가천대학교 보건대학원 치위생학과) ;
  • 최은미 (경동대학교 치위생학과) ;
  • 최준선 (가천대학교 치위생학과)
  • Received : 2013.10.27
  • Accepted : 2014.02.27
  • Published : 2014.03.31
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Abstract

Objectives: The purpose of this study was to evaluate the effects of emotional labor on burnout, turnover intention, and job satisfaction. Methods: Dental hygienists were surveyed over a period of 13 days during March, 2013. Data from the completed questionnaires (N=202) were analyzed using the t-test, one-way ANOVA, Pearson's correlation, and hierarchical multiple regression. Results: Higher levels of emotional labor resulted in higher levels of burnout and turnover intention, as well as lower levels of job satisfaction. The variable showing the largest mediating effect between emotional labor and burnout was emotional intelligence. Supervisor support had the largest mediating effect between emotional labor and turnover intention, as well as emotional labor and job satisfaction. Conclusions: It is known that emotional labor has negative effects on burnout, turnover intention, and job satisfaction. To reduce the negative effects caused by emotional labor, it is necessary to foster the development of emotional intelligence and self-efficacy of employees. Employers' efforts to improve supervisor and colleague support for the employees should be made to reduce such negative effects.

Keywords

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