Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
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The Effects of the Emotional Leadership Perceived by Hotel Cuisine Employees on Empowerment, Trust and Innovative Behavior

호텔 조리종사원이 인지한 감성리더십이 임파워먼트, 신뢰 및 혁신행동에 미치는 영향

  • Choi, Won-Sik (Dept. of Culinary Science and Food Service Management, Graduate School, Kyung Hee University) ;
  • Lee, Soo-Bum (Dept. of Culinary Service Management, Kyung Hee University)
  • 최원식 (경희대학교 일반대학원 조리외식경영학과) ;
  • 이수범 (경희대학교 조리.서비스경영학과)
  • Received : 2013.12.02
  • Accepted : 2014.04.10
  • Published : 2014.04.30
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Abstract

This study aims to empirically analyze the influence of emotional leadership of hotel cuisine employees on empowerment, trust and innovative behavior. Selecting cooks working for ten five-star hotels in Seoul for empirical analysis, total 500 copies of questionnaire (50 copies to each hotel) were distributed for 30 days from September $23^{rd}$ to October $22^{nd}$, 2013. Excluding the ones with missing values or too much weighted tendency, total 426 copies(85.2%) were used as the final data for statistical analysis. As a result of the analysis, the verification of causal relationships between hotel cuisine employees' perceived emotional leadership and empowerment, trust and innovative behavior within organizations is valuable enough to be used as the theoretical foundation in the future. Based on the results of such in-depth analysis, hotel cuisine employees' perceived emotional leadership can be shown through interactions between leaders and employees. The effectiveness of leadership can be maximized only when leaders and employees maintain the mutual cooperative partnership to lead employees' innovative behavior by implanting empowerment and trust in employees.

본 연구에서는 호텔 조리 종사원이 인지한 감성리더십이 임파워먼트, 신뢰 및 혁신행동에 미치는 영향을 실증적으로 분석하고자 한다. 실증분석 대상자는 서울의 특1급 호텔 10곳에서 종사하고 있는 조리사를 대상으로 모집단을 설정하여 2013년 9월 23일부터 2013년 10월 22일까지 30일간 본 조사를 위한 설문지 각 호텔 마다 50부씩 총 500부를 배포하여 결과 응답치의 편중성향이 너무 강하거나 결측 값이 발견된 일부 설문지를 제외하고, 총 426부(85.2%)의 설문자료를 최종 통계 분석 자료로 사용하였다. 본 연구의 분석 결과를 보면 호텔 조리 종사자가 인지한 감성리더십은 조직 내 임파워먼트, 신뢰 및 혁신행동과의 인과관계를 검증함으로써 향후 이론적 토대로 활용될 가치는 충분할 것으로 판단 할 수 있겠다. 따라서 이러한 심층 분석 결과를 바탕으로 호텔 조리 종사자가 인지한 감성리더십은 리더와 직원들 간의 상호작용을 통해 발휘된다고 할 수 있고, 리더는 종사원들에게 감성적으로 대해주면 이를 인지한 종사원들은 임파워먼트와 신뢰가 생겨 조직에 혁신적인 행동을 할 것이며, 이는 결국에는 조직 성과를 극대화 할 수 있을 것이다.

Keywords

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