Journal of the Korean Society for Library and Information Science (한국문헌정보학회지)

Korean Society For Library And Information Science (한국문헌정보학회)
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A Study on the Development of Standard Indicators for College & University Libraries' Evaluation

대학도서관평가 표준지표 개발에 관한 연구

  • 김기영 (연세대학교 문헌정보학과) ;
  • 최상기 (연세대학교 문헌정보학과) ;
  • 김주섭 (연세대학교 문헌정보학과) ;
  • 안혜림 (연세대학교 문헌정보학과)
  • Received : 2014.08.04
  • Accepted : 2014.08.20
  • Published : 2014.08.30
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Abstract

This study aims to develop standard indicators and methodology for college & university libraries' evaluation based on the agreement among various stake-holders, then suggests a new evaluation system. For the goal, we identify purposes and required conditions, then develop indicators for the evaluation through open-ended interviews, a questionnaire survey, and focus group for reaching an agreement on the included indicators among the stake-holders, finally we construct the overall evaluation structure and weighting system. The overall structure is developed based on process-centered approach, then both the internal and functional viewpoint and external and service-oriented viewpoint are considered. The weighting system is based on the balance among the process categories, such as resources, process, and output elements. Additionally, we suggest methodology for the evaluation and annual improvement process for ongoing improvement of the evaluation system. We expect that the results from this study will contribute not only to the evaluation activities but also to active discussions on library performance and its predictor factors.

본 연구는 대학도서관 경영평가를 위한 표준지표 및 평가방법의 개발을 목표로, 다양한 이해관계자들의 의견 수집 및 합의를 통하여 평가체계 안을 제안하였다. 이를 위해 우선 대학도서관 평가의 목적과 요구조건을 살펴보고, 다수의 이해관계자의 의견에 기초하여, 심층면담, 설문조사, 포커스 그룹 등을 이용한 다단계 합의의 방법으로 평가지표를 추출하였으며, 이의 구성 및 배점체계 등을 개발하였다. 전반적 평가체계는 과정적 접근을 큰 틀로 하여, 내부적/기능적인 과정 범주와, 외부적/서비스중심적인 자원 및 결과 범주를 고려하였으며, 범주들 간의 중요도의 균형 속에서 조사 분석 결과의 항목별 중요성에 따라 배점체계를 구축하였다. 더불어 평가방법 및 연차별 평가개선 로드맵을 제시하였다. 평가체계의 개발을 통해 본 연구는 대학도서관 평가활동에 기여할 뿐 아니라 대학도서관의 성과요소 및 예측변인들에 대한 논의의 활성화에도 기여할 수 있기를 기대한다.

Keywords

References

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  1. A Study of the Changes in University Library Space and their Assessment Strategies vol.31, pp.4, 2014, https://doi.org/10.3743/KOSIM.2014.31.4.229