Journal of Korean society of Dental Hygiene (한국치위생학회지)

Korean Society of Dental Hygiene (한국치위생학회)
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Relationship between satisfaction of dental service, value quality, and reuse intention

치과 임플란트 환자의 의료서비스 질 만족과 가치만족, 재이용의사의 관계에 관한 연구

  • Jeon, Ji-Hyun (Graduate school of public health at Chungnam National University) ;
  • Min, Hee-Hong (Department of Dental Hygiene, Daejeon Health Science College) ;
  • Kim, Young-Suk (Department of Dental Hygiene, Youngdong University)
  • 전지현 (충남대학교 보건대학원) ;
  • 민희홍 (대전보건대학교 치위생(학)과) ;
  • 김영숙 (영동대학교 치위생학과)
  • Received : 2014.07.29
  • Accepted : 2014.10.07
  • Published : 2014.10.30
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Abstract

Objectives : The objective of study is to investigate the relationship between the satisfaction of dental service, value quality, and reuse intention among dental implant patients. Methods : A self-reported questionnaire was filled out by 316 dental implant patients in 4 dental clinics in Daejeon from December, 2013 to March, 2014. Results : The average of dental service satisfaction was 4.14(SD=.562). The average of value satisfaction was 3.88(SD=.648), and that of reuse intention was 3.98(SD=.662). The tangibility was defined as the influence of the quality of medical service on the value satisfaction(t=4.042, p<0.001) and the confidence(t=2.997, p<0.01). The influence of the service value on the intention to reuse was 0.486(t=10.796, p<.001) of path coefficient. Conclusions : The quality of medical service is decided by the value satisfaction and the intention to reuse including the value satisfaction.

Keywords

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