The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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The Effect of Interfirms Communication on the Financial Performance due to New Product Development

거래업체간 의사소통이 신제품 개발로 인한 재무적 성과에 미치는 영향

  • Received : 2014.07.08
  • Accepted : 2014.08.22
  • Published : 2014.10.28
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Abstract

Recently many companies build interfirms cooperation based on their trust. These typology of partnerships play important roles for good results especially for joint product development. Therefore the purpose of this article is to investigate the role of interfirms communication in B2B market. We also investigate interfirms communication affecting the result of new product performance through two relationship factors(trust, conflict) in B2B market. Data were gathered from respondents who work in industrial buying center. Major findings of this study are summarized as follows: First, communication has positive effects on trust but negative effects on conflict. Second, trust is shown to have positive effects on cooperation and new product performance. However, conflict is shown to have negative effects on cooperation and new product performance. As a result, interfirms communication derives new product performance. In conclusion, this study means that we tried to investigate the human relationship in B2B market.

최근 많은 기업들이 서로간의 신뢰를 바탕으로 협력관계를 구축해 나가고 있다. 이렇게 형성된 파트너와의 관계는 좋은 성과를 거두는데 중요한 역할을 하고 있으며, 특히 공동으로 상품을 개발하는데 많은 도움이 되고 있다. 따라서 본 연구에서는 거래업체 사이의 거래관계에 있어 중요한 요소 중 하나인 의사소통이 성과에 어떠한 영향을 미치는지 확인해 보았다. 분석결과 거래업체 사이의 의사소통은 신뢰에 긍정적인 영향을 주며 반대로 갈등에는 부정적인 것으로 확인되었다. 또한 관계 파트너에 대한 신뢰는 협력과 신제품성과에 긍정적인 영향을 주는 것으로 나타났지만, 갈등은 부정적인 영향을 주는 것으로 확인되었다. 즉, 기업간의 관계에서 신뢰형성은 좋은 성과를 가져오지만, 반대로 서로간의 갈등이 커지면 성과는 감소하게 된다. 따라서 거래업체 사이에 발생하는 갈등은 원만하게 해결하고 신뢰를 통해 협력관계를 형성하게 된다면 신제품 개발 시 좋은 성과를 얻을 수 있을 것이다.

Keywords

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