Korean Journal of Occupational Health Nursing (한국직업건강간호학회지)

Korean Academic Society of Occupational Health Nursing (한국직업건강간호학회)
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The Moderating Effects of Social Support between Emotional Labor and Job Satisfaction in Clinical Nurses

임상간호사의 감정노동과 직무만족 간의 관계에서 사회적 지지의 조절효과

  • Han, Hye-Yul (Department of Nursing, Inje University Sanggye Hospital) ;
  • Lee, Ji-Young (Department of Nursing, Inje University Sanggye Hospital) ;
  • Jang, Insun (Department of Nursing, Korean Bible University)
  • 한혜율 (인제대학교 상계백병원) ;
  • 이지영 (인제대학교 상계백병원) ;
  • 장인순 (한국성서대학교 간호학과)
  • Received : 2015.05.21
  • Accepted : 2015.11.04
  • Published : 2015.11.30
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Abstract

Purpose: The purpose of this study was to investigate the moderating effects of social support between emotional labor and job satisfaction in clinical nurses. Methods: Participants were 311 clinical nurses and data were collected from July 11th to 18th, 2014. The data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient and hierarchical multiple regression with SPSS 21.0. Results: The job satisfaction indicated a significant relationship to surface-acting (r=-.191, p=.001), deep-acting (r=.179, p=.002) and social support (r=.342, p<.001) respectively. Emotional labor significantly affected job satisfaction (F=11.592, p<.001), and explained 5.4% of the variance in job satisfaction. The social support acted as a moderator on the relationship between emotional labor and job satisfaction at significant level (F=11.416, p<.001). Conclusion: The results of this study suggest that it is important to develop social support promoting and stress relief program for clinical nurses to improve job satisfaction.

Keywords

References

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