The Journal of the Korea institute of electronic communication sciences (한국전자통신학회논문지)

Korea Institute of Electronic Communication Science (한국전자통신학회)
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Real-time Complaint Handling Service Interworking with SNS for Multifamily Housing Management

다가구주택 관리를 위한 SNS 연동 실시간 민원 처리 서비스

  • 류대현 (한세대학교 IT학부) ;
  • 최태완 (경남과학기술대학교 메카트로닉스공학과)
  • Received : 2015.11.08
  • Accepted : 2015.12.24
  • Published : 2015.12.31
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Abstract

The smartwork is future-oriented working environment that allows us to engage in work anytime, anywhere conveniently and efficiently by utilizing information and communication technologies in a variety of locations and mobile environments. We proposed a smartwork platform to support the efficient housing management for small housing management companies. Our systems interwork in real time with smart mobile devices and SNS to support high quality housing service for tenants and rental operators. In this paper, we describe real-time complaint handling service using SNS which is a part of smartwork platform for the efficient housing management.

스마트워크는 정보통신기술을 활용하여 다양한 장소와 이동환경에서도 언제 어디서나 편리하게, 효율적으로 업무에 종사할 수 있도록 하는 미래지향적인 업무 환경이다. 본 연구에서는 다가구주택을 관리하는 소규모의 영세 주택관리업체들이 세입자와 임대사업자에게 양질의 주택관리업무 제공할 수 있도록 스마트 모바일 기기와 SNS를 연동하여 실시간 업무 처리가 가능하도록 하여 효율적 주택관리를 지원하는 주택관리 업무지원 스마트워크 플랫폼을 제시하였다. 본 논문에서는 주택관리 업무지원 스마트워크 플랫폼의 한부분인 SNS 연동 실시간 민원 처리 서비스 부분을 기술한다.

Keywords

References

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