Korean Journal of Occupational Health Nursing (한국직업건강간호학회지)

Korean Academic Society of Occupational Health Nursing (한국직업건강간호학회)
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Correlations among Emotional Labor, Servant Leadership, and Communication Competence in Hospital Nurses

간호사가 인지한 서번트 리더십, 의사소통능력과 감정노동의 관계

  • 박나경 (강남세브란스병원) ;
  • 이현경 (연세대학교 간호대학.간호정책연구소) ;
  • 이태화 (연세대학교 간호대학.간호정책연구소) ;
  • 박정숙 (세브란스병원)
  • Received : 2014.08.15
  • Accepted : 2015.04.26
  • Published : 2015.05.30
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Abstract

Purpose: The purpose of this study was to identify correlations among emotional labor, servant leadership, and communication competence in hospital nurses. Methods: A self-administrated survey was conducted with a convenient sample of 210 nurses, using a structured questionnaire. The data were analyzed by descriptive statistics, t-test, ANOVA, and Pearson's correlation coefficient using SPSS/WIN 20.0 program. Results: The mean emotional labor score was $3.4{\pm}0.60$. There was very strong and negative correlation between emotional labor and servant leadership (r=-.896, p<.001). Communication competence was positively correlated with servant leadership (r=.298, p<.001) and moderately and negatively correlated with both frequency of emotional labor (r=-.166, p=.016) and the degree of attention to emotional expression (r=-.143, p=.039). Conclusion: As a strategy to reduce emotional labor of hospital nurses, the findings suggest training programs for nurses to enhance servant leadership and communication competence.

Keywords

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