The Journal of the Institute of Internet, Broadcasting and Communication (한국인터넷방송통신학회논문지)

The Institute of Internet, Broadcasting and Communication (한국인터넷방송통신학회)
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Identification of the Structural Relationship between Presence, Service Quality, Flow and Learning Satisfaction in Mobile Learning

모바일러닝에서 실재감, 서비스의 질, 학습몰입 및 학습만족도 간의 구조적 관계 규명

  • 주영주 (이화여자대학교 교육공학과) ;
  • 정애경 (인천재능대학교 유아교육과) ;
  • 강정진 (동서울대학교 정보통신과) ;
  • 정보경 (이화여자대학교 교육공학과)
  • Received : 2015.06.08
  • Accepted : 2015.08.07
  • Published : 2015.08.31
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Abstract

The purpose of this study is to investigate the structural relationships among teaching presence, cognitive presence, social presence, service quality, learning flow, and learners' satisfaction in mobile learning. Survey data collected by 255 learners who completed mobile-supported courses offered by an online university in South Korea were analyzed using structural equation modeling. The results suggest that cognitive presence, social presence, and service quality have direct effects on learning flow, and that cognitive presence, service quality, and learning flow have direct effects on learners' satisfaction.

이 연구의 목적은 모바일 학습환경에서 교수실재감, 인지적 실재감, 사회적 실재감, 서비스 질, 학습몰입과 학습 만족도 간의 구조적인 관계를 규명하는데 있다. 설문조사는 국내 W 디지털대학교에서 모바일서비스를 사용하는 학습자 255명을 대상으로 구조방정식 방법을 사용하여 분석하였다. 연구결과 인지적 실재감, 사회적 실재감, 서비스 질은 학습 몰입에 영향을 미치는 것으로 나타났고 인지적 실재감, 서비스 질, 학습몰입은 학습 만족도에 영향을 미치는 것으로 나타났다. 본 연구에서는 연구결과를 토대로 모바일러닝 환경에서 학습몰입과 학습만족도를 높이기 위한 전략을 제시하였다.

Keywords

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