The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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The Moderating Effects of Managerial Coaching between Job Characteristics and Job Performance

직무특성과 직무성과 간의 관계에 미치는 코칭 리더십의 조절효과

  • 우형록 (한양대학교 글로벌기업가센터)
  • Received : 2015.08.19
  • Accepted : 2015.09.03
  • Published : 2015.10.28
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Abstract

While managerial coaching has increased popularly as an effective leadership initiative in organization, the relationship between managerial coaching and its effects on performance has not been scholarly well defined. This study examined the role of managerial coaching as a moderator between job characteristics and job performance. Based on the sample of 453 employees in a financial firm, HLM was conducted to test the research model at multiple levels of organizational hierarchies. First, we found that managerial coaching has a direct impact on employee performance. Second, the strength of the relationship between job meaningfulness and job performance is positively related to the level of managerial coaching. Third, managerial coaching positively moderates the association between autonomy and job performance. However, any cross-level moderating effects of managerial coaching on the relationship between feedback and job performance is not observed. These results show that managerial coaching by managers could promote employees' performance through maximizing the impact of job characteristics on employees' motivation.

코칭에 대한 실무적 관심이 높아졌음에도 불구하고 이에 대한 학문적 정의와 발전은 아직 미약한 실정이다. 본 연구의 목적은 기업현장에서 이미 광범위하게 수용된 코칭이 직무성과에 기여하는 실제적 영향과 메커니즘을 밝히는 것이다. 대다수 선행연구들은 코칭교육의 우수성이나 효과성에 대한 선언적 평가에 그쳤다는 한계가 있었다. 이를 극복하고자 코칭 리더십(managerial coaching)이 직무특성이론의 동기부여과정에 개입하는 영향을 실증하고, 코칭교육이 아니라 관리자의 코칭활동에 집중하는 행동주의적 접근을 시도하였다. 연구모형을 검증하기 위하여 국내 금융기업의 조직구성원 453명에 대한 설문자료를 바탕으로 다수준 분석을 실시하였다. 분석 결과, 코칭 리더십이 조직구성원의 직무성과에 미치는 긍정적인 직접효과를 확인할 수 있었다. 또한 핵심직무특성 중에서 직무유의성(job meaningfulness) 및 자율성(autonomy)과 직무성과의 관계를 코칭리더십이 긍정적으로 조절하는 수준 간 영향(cross-level moderating effect)이 유의하게 나타났다. 직무특성의 요건에 따라 집중해야 할 코칭의 기술과 방향이 최적화 관점에서 모색되어야 한다는 본 연구의 시사점은, 기업현장에서 광범위하게 수행된 코칭교육이 간과했던 실천적 공백을 메우는 데 기여할 것으로 기대한다.

Keywords

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