Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
권호 표지

A Study on the Relationships among Personality, LMX(Leader-Member Exchange) and Innovative Behavior of Foodservice Employees'

외식서비스종사원의 성격특성, LMX, 혁신행동 간의 영향관계 연구

  • 김영훈 (동의대학교 외식산업경영학과)
  • Received : 2015.06.19
  • Accepted : 2015.08.01
  • Published : 2015.08.31
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study is to investigate the relationships among personality, LMX(leader-member exchange), and innovative behavior of the employees engaged in the foodservice business. In order to achieve the purpose of this study, a literature review was first carried out concerning personality, LMX, and innovative behavior of employees. The questionnaire survey was conducted on foodservice employees working at a hotel buffet restaurant and an independent buffet restaurant in the Busan area. The survey period was from Oct. 1, 2014 to Oct. 15, 2014, and 236 cases were used for analysis. The results are as follows. Foodservice employees who are agreeable and extroverted are likely to develop innovative ideas in the course of their job duties. In addition, foodservice employees who are agreeable, extroverted and conscientious are likely to practice innovative ideas. LMX, especially the contributable relationship between leader and employee, has a positive effect on the development of innovative ideas, and the contributable, respectable, and loyal relationship between leader and employee has a positive effect on the practice of innovative ideas in the foodservice industry.

본 연구의 목적은 서비스종사원의 성격특성, LMX 그리고 혁신행동 간의 영향관계를 확인하는 것이다. 이를 위해 종사원의 혁신행동의 선행변수로 예상되는 성격특성과 LMX에 관한 이론적 문헌고찰과 실증조사를 진행하였다. 실증조사는 부산지역 호텔레스토랑과 독립 외식업체에서 근무하고 있는 서비스종사원 250명을 대상으로 하였으며, 설문조사기간은 2014년 10월 1일부터 15일까지 약 15일간 진행되었다. 자료 분석결과, 혁신행동에 유의한 영향을 미치는 서비스종사원의 성격유형은 친화성, 성실성, 외향성임을 확인하였다. 다음으로 혁신행동에 유의한 영향을 미치는 LMX 유형은 리더와 종사원 간의 관계가 공헌적 관계가 형성된다면 종사원의 아이디어 개발의 가능성이 있으며, 리더와 종사원 간의 관계가 존경, 공헌, 충성적 교환관계가 형성된다면 혁신행동을 실천할 가능성이 높다는 것을 확인하였다.

Keywords

References

  1. 월간식당. 2014년 국내 주요 외식업체 영업 실적,Assessed July 1. 2015. Available from : http://month.foodbank.co.kr/section/section_view.php?secIndex=4880&page=1& section=001&back=S& section_list=special.php https://doi.org/10.1111/j.1540-5915.1999.tb01614.x
  2. Agarwal R, Prasad J (1999) Are individual germane to the acceptance of new information technologies? Decision Sciences 30(2):361-391. https://doi.org/10.1111/j.1540-5915.1999.tb01614.x
  3. Ahn KY, Ahn BD (2009). Modulating effect of organizational culture on the relationship between personality and incremental innovation and the relationship between incremental innovation and service quality. Journal of the Society of Korea Industrial and Systems Engineering 32(2):147-157.
  4. Amabile TM (1988). A model of creativity and innovation in organizations. Research in Organizational Behavior 10(1):123-167.
  5. Baik YM, Kim SK (2000). An empirical study on the relationships between problem solving style, LMX, attitude, competitive pressure and innovative behavior. Journal of Korean Academy of Management 8(1):105-163. https://doi.org/10.1108/01437720610652853
  6. Carmeli A, Meitar R, Weisberg J (2006). Selfleadership skills and Innovative behavior at work. International Journal of Manpower 27 (1):75-90. https://doi.org/10.1108/01437720610652853
  7. Choi MG, Lee JW (1999). The design of and integrated model and the generation of proposition on organizational innovation. Journal of Business Administration 27(5):1331-1360.
  8. Graen GB, Scandura TA (1987). Toward a psychology of dyadic organizing organization. Organizational Behavior 9(1):175-208. https://doi.org/10.1016/1048-9843(95)90036-5
  9. Graen GB, Uhl-Bien M (1995). Relationship-based approach to leadership: Development of leadermember exchange(LMX) theory of leadership over 25years: Applying multi level multi-domain perspective. Leadership Quarterly 6(2): 219-24. https://doi.org/10.1037/0022-3514.59.6.1216
  10. Goldberg LR (1990). Language and individual differences: The big-five factor structure. Journal of Personality and Social Psychology 59(6): 1216-1299. https://doi.org/10.1037/0022-3514.59.6.1216
  11. Hwang ST, Jo HS, Park MJ, Lee JY (2015) Personality disorders relationship with temperament and character. Korean Journal of Social and Personality Psychology 29(2):1-13. https://doi.org/10.1348/096317900167038
  12. Janssen O (2000). Job demands, perceptions of effort-reward fairness and innovative work behavior. Journal of Occupational and Organizational Psychology 73:287-302. https://doi.org/10.2307/20159587
  13. Janssen O, Van Yperen NW (2004). Employees' goal orientation, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction. Academy of Management Journal 47(3):368-384. https://doi.org/10.2307/20159587
  14. Jeon SC (2013). The Relationships among Diversity Human Resource Management, Organizational Commitment, Contextual Performance, and Innovative Behavior. Doctorial Thesis, Chosun University p53. Gwanju. https://doi.org/10.1108/00483481111169670
  15. Kang DS, Stewart J, Kim H (2011). The effect of perceived external prestige, ethical organizational climate and leader-member exchange (LMX) quality on employees' commitments and their subsequent attitudes. Personnel Review 40(6):761-784. https://doi.org/10.1108/00483481111169670
  16. Kanter R (1988). When a thousand flowers bloom: Structural, collective, and social conditions for innovation in organizations. Research in Organizational Behavior 10:169-211. https://doi.org/10.1002/job.682
  17. Khazanch S, Masterson SS (2011). Who and what is fair matters: A multi-foci social exchange model of creativity. Journal of Organizational behavior 32(1):86-106. https://doi.org/10.1002/job.682
  18. Kim DW (2014). Affecting government employee innovative behavior intention: A focus on empowering leadership and self-leadership for enhancing innovative behavior intentions. Korean Journal of Public administration 52(1): 35-62.
  19. Kim JH, Han JS (2010). A study on the market segmentation of user for hotel package products, based on HEXACO personality type and categorical variables: Applied by 2step cluster analysis. Journal of Marketing Management Research 5(3):93-112.
  20. Kim SY, Jun HW (2008). Effects of hotel employee's personality on job involvement and Career involvement; Focused on Big 5 personality. Journal of Tourism Research 23(2): 239-257.
  21. Kim YH (2012). Effects of service employee's personality on OCB and customer orientation in foodservice business, Korean Journal of Culinary Research, 18(4):86
  22. King N (1990). Innovation at work: the research literature. In M. A. West& JL Farr(Eds.), Innovation and Creativity at Work:15-59. Chichester, UK: John Wiley& Sons.
  23. Lee CO, Cho EH, Cho YB (2013) Effects of the personality traits of hotel chefs and LMX on innovative behavior. The Korean Journal of Culinary Research 19(5):59-75.
  24. Lee HJ, Choi GB (2008). The influence of hotel service employee's personality trait on job performance: Focused on the mediating role of job resourcefulness and employee's service orientation. Journal of Marketing 23(3):117-140.
  25. Lee IS (2003). An analysis of big 5 personality model and business ethics as factors for organizational effectiveness. Korean Management Rev 32(6):1593-1621.
  26. Lee KE, Jeon MK (2011). An empirical study on the influence of social supports and exchange relations on employees' innovative behavior. Korea Journal of Business Administration 24 (2):954-955.
  27. Lee SW, Lee YK (2014). The effect of leadership type on LMX and innovative behavior on deluxe hotels. International Journal of Tourism and Hospitality Research 28(2):121-137.
  28. Lee YT, Lee DY, Kim JW (2007). Individual characteristics, social exchange relationships, and innovative behavior of hotel employees. Korea Journal of Business Administration 20 (4):1821-1848. https://doi.org/10.2307/256657
  29. Oldham GR, Cumming A (1996). Employee creativity: Personal and contextual factors at work. Academy of Management Journal 39:607-634. https://doi.org/10.2307/256657
  30. Park MS (2011). Study on Casual Relationship among Personality Traits, Emotional Intelligence, Psychological Well-being and Job Performance: Focused on Hotel Employees in Seoul. Doctorial Thesis, KyungHee University 10-17, Seoul. https://doi.org/10.1016/S1053-4822(99)00038-8
  31. Paine JB, Organ DW (2000). The cultural matrix of organizational citizenship behavior: Some preliminary conceptual and empirical observations. Human Resource Management Review 10: 45-59. https://doi.org/10.1016/S1053-4822(99)00038-8
  32. Park KK, Lee IK (2000). Corporate globalization and new paradigm for management process: Innovation as attackers advantage. Journal of Organization & People Management 24(1):59- 85.
  33. Pervin LA, John OP (1996). Personality: Theory & Research. John Wiley & Sons, 121-197, New York. https://doi.org/10.2307/256701
  34. Scott SG, Bruce RA (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal 37(3):580-607. https://doi.org/10.2307/256701
  35. Song BS (2005). Mediators effect of creativity between job characteristics and innovation behavior. Korean Journal of Business Administration 51(1):1483-1503. https://doi.org/10.1002/job.768
  36. Xu E, Huanf X, Lam CK, Miao Q (2012). Abusive supervision and work behaviors: Mediating role of LMX. Journal of Organizational Behavior 33(4):531-543. https://doi.org/10.1002/job.768
  37. You TY, Min BM (2001). Predictability of bigfive personality model to performance in a variety of settings and its limitation: A meta - analysis. Journal of Korean Psychological Association 14(2):115-134. https://doi.org/10.5465/AMJ.2010.49388995
  38. Yuan F, Woodman RW (2010). Innovative behavior in the work place: the role of performance and image outcomes expectations. Academy of Management Journal 53(2):323-342. https://doi.org/10.5465/AMJ.2010.49388995