The Journal of Society for e-Business Studies (한국전자거래학회지)

Society for e-Business Studies (한국전자거래학회)
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Application Suite for Autonomous Management and Service of Verbal Knowledge

음성형 지식의 자율적 관리 및 서비스를 위한 애플리케이션 스위트 개발

  • Yoo, Keedong (Dept. of Business Administration, Dankook University(Cheonan Campus))
  • Received : 2016.01.29
  • Accepted : 2016.02.19
  • Published : 2016.02.28
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Abstract

Autonomous knowledge service, a fully-automated and pervasive service for knowledge acquisition and support based on the power of recent ITs is gaining tremendous interest more and more, as not only the level of users' intelligence increases but also the maturity of IT infrastructure improves. Conventional approaches of knowledge service, however, could not satisfy users because they usually provided undesired knowledge which had been acquired without considering users' want. In other words, knowledge acquisition and distribution were separately performed. This research, therefore, suggests an amended autonomous knowledge service framework by fully-automating the whole phases of knowledge life cycle, from knowledge acquisition to distribution. ASKs, the prototype system of this research, is also implemented by defining and specifying component technologies which constituently compose suggested framework. More user-friendly and applicable way of knowledge service will be derived and facilitated through this research.

문제 상황에 처한 사용자가 정보기술 역량을 활용하여 언제 어디서든 문제의 해결에 필요한 정보 및 지식을 완전히 자동화된 방식으로 제공받을 수 있도록 하는 자율적 지식서비스는, 사용자의 지적 탐구욕구의 증가와 더불어 정보기술 인프라의 고도화에 따라 더욱 많은 관심을 받고 있다. 기존의 지식서비스는, 지식의 획득과 분배 과정을 모두 다루는 것이 아닌, 지식의 분배 과정에 편향되어 집중되는 문제점을 갖고 있어, 사용자에게 분배되는 지식의 품질요건에 입각한 지식의 획득이 이루어지지 못한다. 따라서 본 연구는 지식이 획득되는 단계부터 사용자에게 분배되는 단계까지 일련의 과정을 완전 자동화하는 자율적 지식서비스의 프레임워크를 제시한다. 또한 이를 구성하는 요소기술을 도출 및 명세하여, 자율적 지식서비스의 프로토타입 시스템인 ASKs(Application Suite for Knowledge Service)를 개발한다. 본 연구를 통해, 특정 기술에 국한되어 정의되는 지식서비스의 범위를 확장하여, 보다 사용자 친화적이며 현실적 적용가능성이 높은 지식서비스의 구현이 촉진될 수 있다.

Keywords

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