Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Comparative Study on Performance Evaluations of Social Service Delivery Types

사회서비스 공급유형별 성과평가 비교 : 노인관련 사회서비스를 중심으로

  • Seo, Jeong-Min (Institute of Social Welfare of Seoul National University) ;
  • Kim, Nang-Hee (Institute of Social Welfare of Seoul National University)
  • 서정민 (서울대학교 사회복지연구소) ;
  • 김낭희 (서울대학교 사회복지연구소)
  • Received : 2016.03.10
  • Accepted : 2016.05.20
  • Published : 2016.05.28
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Abstract

The history of Social service is above 10 years. Owing to corresponding to the user's needs social services sector is expanding. And, to deal with them, the social delivery systems has been changed. Traditional social welfare delivery system is provided by public facilities and private facilities. On the other hand, Social Services is made up of the traditional social welfare delivery system and new delivery system which is composed of profit organizations and non-profit organizations. Considering this, Study attempted to compare the performance evaluation of supply type-profit and non-profit social service organizations. Performance evaluation method was applied to net income, except for expenditure in total revenue. Net income difference between profit organization non-profit organization was assessed by T-test. We conclude that the two population means are different at the 0.05 significance level. Looking in detail, the non-profit organizations were found to be higher than the non-profit organizations, labor costs, operating costs, facility cost and consumable costs, but part of the business expense costs, the non-profit organizations was higher than the profit organizations.

사회서비스 분야는 이용자의 욕구 확대에 따라 사회서비스 공급체계 또한 급속한 변화를 보이고 있다. 전통적인 사회복지에서 서비스는 공공과 민간에 의해 제공된다면, 사회서비스는 영리와 비영리라는 새로운 구조가 혼합된다. 하지만, 이와 관련된 기초연구는 충분하지만 공급유형별 성과관련 연구는 매우 미약하다. 이러한 점을 고려하여, 사회서비스의 영리 조직과 비영리 조직의 성과평가에 대한 비교를 시도하였다. 관련 자료는 보건사회연구원의 사회서비스 수요 공급실태조사에 활용된 데이터를 사용하였으며, 대상은 가사간병서비스와 노인돌봄서비스로 한정을 하였다. 성과평가를 위한 방식은 재무관점의 가장 초보단계인 총수익에서 총지출을 제외한 순수익을 활용하였으며, 영리와 비영리조직에 대한 차이를 검증하였다. 사회서비스 조직의 지출의 연구결과를 보면, 영리조직은 인건비, 운영비, 시설비, 소모품비 등에서 비영리조직보다 지출 비용이 높게 나타났으며, 다만 사업비 부분과 기타 부분은 비영리 조직이 영리조직보다 높게 제시되었다. 이와 같은 점을 고려하면, 향후 전달체계의 변화와 함께 영리와 비영리의 공정한 경쟁을 위하여 영리조직을 위한 추가적인 지원방안이 필요함을 확인할 수 있었다.

Keywords

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