Journal of Korean Academy of Psychiatric and Mental Health Nursing (정신간호학회지)

The Korean Academy of Psychiatric and Mental Health Nursing (한국정신간호학회)
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Influence of Emotional Intelligence and Empathy on the Facilitative Communication Ability of Psychiatric Nurses

정신간호사의 감성지능과 공감이 촉진적 의사소통능력에 미치는 영향

  • Oh, Eun-jung (Graduate School, Chonbuk National University) ;
  • Lee, Myung Ha (College of Nursing, Research Institute of Nursing Science, Chonbuk National University) ;
  • Ko, Sung Hee (College of Nursing, Research Institute of Nursing Science, Chonbuk National University)
  • 오은정 (전북대학교 대학원 간호학과) ;
  • 이명하 (전북대학교 간호대학.간호과학연구소) ;
  • 고성희 (전북대학교 간호대학.간호과학연구소)
  • Received : 2016.07.14
  • Accepted : 2016.10.24
  • Published : 2016.12.31
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Abstract

Purpose: The purpose of this study was to examine the relationship among emotional intelligence, empathy and facilitative communication ability of psychiatric nurses. Methods: Participants were 173 conveniently selected psychiatric nurses from 10 hospitals in Korea. Data were collected from June to September, 2015 through self-reported questionnaires. Results: Facilitative communication ability was significantly different depending on educational level (t=6.06, p=.003). There were significant positive correlations between emotional intelligence and facilitative communication ability (r=.61, p<.001), and also between empathy and facilitative communication ability (r=.63, p<.001). In the multiple regression, except for education level, emotional intelligence (${\beta}=.17$, p=.003) and empathy (${\beta}=.21$, p=.000) explained 38.2% of the variance in facilitative communication ability. Conclusion: These findings indicate that emotional intelligence and empathy are important factors in psychiatric nurses' facilitative communication ability. Accordingly, to improve the facilitative communication ability of psychiatric nurses, educational programs based on development of emotional intelligence and empathy are necessary.

Keywords

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