Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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Quality Management on the 4th Industrial Revolution

4차 산업혁명시대의 품질경영

  • Chong, Hye Ran (Department of Industrial Systems Engineering, Chonbuk National University) ;
  • Hong, Sung Hoon (Department of Industrial Systems Engineering, Chonbuk National University) ;
  • Lee, Min Koo (Department of Information and Statistics, Chungnam National University) ;
  • Kwon, Hyuck Moo (Division of Systems Management and Engineering, Pukyong National University)
  • 정혜란 (전북대학교 산업시스템공학과) ;
  • 홍성훈 (전북대학교 산업시스템공학과) ;
  • 이민구 (충남대학교 정보통계학과) ;
  • 권혁무 (부경대학교 시스템경영공학부)
  • Received : 2017.10.31
  • Accepted : 2017.11.15
  • Published : 2017.12.31
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Abstract

Purpose: The world faces a great turning point fundamentally rebuilding the future, and human lives, by embracing the 4th industrial revolution era. This paper aims to seek new and various business models in the 4th industrial revolution era, and to examine the evolution of quality management in the changing of the industrial ecosystem. Methods: This paper examines the various strategies of approaching the 4th industrial revolution in Germany, the USA, Japan, China, and Korea. This paper also draws detailed items by classifying the six major items of Malcolm Baldridge into large, medium, and small scale classifications, researches items from the technical perspective by applied fields, and the four major factor perspectives of quality management, as well as analyzes the relevant items in a multidimensional method. After a questionnaire survey targeting 200 quality experts was conducted, the important quality management factors were selected by applying the Analytic Hierarchy Process (AHP) method. Results: The importance of the general criteria was analyzed in the order of customers, MAKM (measurement, analysis, and knowledge management), workforce, strategy, operations, and leadership. As for the importance analysis results of the secondary subcriteria, the following items are highly analyzed: senior leadership, searching business model's innovation opportunity, customer satisfaction improvement, big data utilization, systematic management of workforce, and, planning and design quality. Conclusion: In the era of the Internet of everything, when complexity increases, this study presented a quality management direction suitable for new business methods challenging existing orders by drawing on quality management priorities.

Keywords

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