DOI QR코드

DOI QR Code

An Influence of Small Business Market Orientation and Learning Orientation impact on Corporate Performance-Focusing on mediating effect of Organization Commitment

소상공인 및 소기업의 시장지향성과 학습지향성이 기업성과에 미치는 영향 - 조직 몰입의 매개효과 중심으로

  • 윤민진 (호서대학교 벤처대학원 정보경영학과) ;
  • 전인오 (호서대학교 벤처대학원 정보경영학과)
  • Received : 2017.03.13
  • Accepted : 2017.04.02
  • Published : 2017.04.30

Abstract

In This Study, we Analyze how the Market Orientation and Learning Orientation that can be Regarded as the Two core Factors of Small Business, Necessary for Companies to Grow Continuously Influence on Corporate Performance. This is an Empirical Study on the Influence of them. Small Companies have a Greater Impact on the Survival and Growth of Organization Commitment I Experienced that. In this Study, we Focused on the Mediating Effect of Organization Commitment when the Company's Market Orientation and Learning Orientation Influenced on the Corporate Performance as a Differentiated Element of Research. Research results have Revealed that Surprisingly, Small Companies Market Orientation and Influence on Corporate Performance. This is an Empirical Study on the Influence of them. Small Companies have a Greater Impact on the Survival and Growth of Organization Commitment I Experienced that. In this Study, we Focused on the Mediating effect of Organization Commitment when the Company's Market Orientation and Learning Orientation Influenced on the Corporate Performance as a Differentiated Element of Research. Research results have Revealed that Surprisingly, Small Companies Market Orientation and Learning Orientation had a Significant Influence on Corporate Performance. It was also Verified that Organization Commitment had Partially Mediated Effects. In Conclusion, as a Prerequisite for Small Enterprises to grow, we have to Create Market Oriented and Learning Oriented Organization and at the same time we should Strive to Ensure that all Organization Members have Attachment Relationships with their Organization. It is Understood that it must be. The Results of these Studies will be Helpful for not only Individuals who Prepare for Founding and Founded but also Start-up Related Officials.

본 연구는 소상공인기업 및 소기업을 대상으로 기업이 지속적으로 성장하기 위해 필요한 두 핵심요인인 시장지향성과 학습지향성이 기업의 성과에 어떠한 영향을 미치는 지를 실증연구 하였다. 또한 소상공인기업 및 소기업과 같은 작은 기업일수록 구성원들의 조직몰입이 기업의 성과에 많은 영향을 미칠 것으로 판단, 이에 본 연구에서는 연구의 차별화된 요소로 기업의 시장지향성과 학습지향성이 기업의 성과에 미치는 영향에서 조직몰입의 매개효과를 중점적으로 살펴보았다. 연구결과, 작은 기업에서도 시장지향성과 학습지향성은 기업의 성과에 중요한 영향을 있음을 밝혀내었다. 조직몰입이 부분적으로 매개효과를 보이는 것으로도 검증되었다. 결론적으로 작은 기업이 성장하기 위한 전제조건으로 기업이 시장지향성과 학습지향적인 조직을 만들어 나가야 함과 동시에 모든 조직원이 조직에 대한 애착관계를 가질 수 있도록 노력해야 한다는 것을 알 수 있다. 이러한 연구 결과는 창업을 준비하는 개인과 기존의 창업자뿐만 아니라 창업관련 담당자들에게도 기초자료로서 도움을 줄 것으로 예상된다.

Keywords

References

  1. Baron, R.M. and Kenny, D.A., "The Moderator-mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations," Journal of Personality and Social Psychology, 51, 1173-1182, 1986. https://doi.org/10.1037/0022-3514.51.6.1173
  2. Calantone, R.I., Cavusgil. S.T. and Zaho,Y., "Learning Orientation, Firm Innovation Capability, and Firm Performance," Industrial Marketiong Management, 31(6), pp515-524, 2002. https://doi.org/10.1016/S0019-8501(01)00203-6
  3. Chung, D.Y. and Park, K.H., "An Influence of Transformational Leadership in Small & Medium Enterprise on Corporate Performance," Korea association of business education. 62. 245-270 (26 pages), 2010.
  4. Chung, K.H. and Kim, D.U., "A Study on the Relationshop between Organizational Commitment, Market Orientation and Organizational Learning" Journal of Global Scholars of Marketing Science. 10. 139-164, 2002. https://doi.org/10.1080/12297119.2002.9707324
  5. Cohen, D.A. and Levinthal.D.A., "Absorptive Capacity: A New Perspective on Learning and Innovation," Administrative Science Quarterly, 35:128-152., 1990. https://doi.org/10.2307/2393553
  6. Day, G.S., "The Capabilities of Market Driven Organizations," Journal of Marketing, Vol 58, pp.37-52,12, 1994. https://doi.org/10.2307/1251915
  7. Day, G.S. and Robin Wensley., "Assessing Advantage : A Framework for Diagnosing Competitive Superiority," Journal of Marketing, 52(April), pp. 1-20, 1988.
  8. Deshpande, Rohit, John U. Farley, and Frederick E. Webster., "Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis," Journal of Marketing 57 (January): 23-37. 1993. https://doi.org/10.2307/1252055
  9. Farrell Mark A., "Antecedents and Consequences of A Learning Orientation," Marketing Bulletin,10, 38-51, 1999.
  10. Farrell Mark A. and Oczkowski, E., "Are Market Orientation and Learning Orientation Necessary for Superior Organizational Performance?," Journal of Market Focused Management, Vol 5, pp.197-217, 2002. https://doi.org/10.1023/A:1022990622706
  11. Heo, M.S. and Cheon, M.J., "An Empirical Study on the Relationship of Antecedents of Flow, Organizational Commitment, Knowledge Sharing and Job Satisfaction," The Journal of Information Systems, Vol 16, No.4, pp.1-31(24 pages), 2007.
  12. Huselid, M.A and Day, N.E., "Organizational Commitment, Job Involvement, and Turnover: A Substantive and Methodological Analysis," Journal of Applied Psychology, Vol 76, No.3, 380-391, 1991. https://doi.org/10.1037/0021-9010.76.3.380
  13. Iverson, Roderick.D, McLeod, Colin.S, Erwin, Peter. J., "The Role of Employee Commitment and Trust in Service Relationships" Marketing Intelligence & Planning; Bradford1 4.3 : 36-44. 1996. https://doi.org/10.1108/02634509610117348
  14. Jaworski B.J. and Kohli, A.K., "Market Orientation The Construct, Research Propositions, and Management Implications," Journal of Marketing, Vol 54, No.2, pp.1-18, 1990. https://doi.org/10.2307/1251866
  15. Jaworski B.J. and Kohli. A.K., "Market Orientation: Antecedents and Consequences," Journal of Marketing, 57(1), 53-70. 1993. https://doi.org/10.2307/1251854
  16. Jaworski B.J., Kohli, A.K. & Sahay. A., "Market-Driven Versus Driving Markets," Journal of the Academy of Marketing Science. Vol 28, No.1, pages 45-54. 2000. https://doi.org/10.1177/0092070300281005
  17. Kennedy, K.N. and Lassk, F.G., "Customer Mind-set of Employees Throughout the Organization," Journal of the Academy of Marketing Science. 2002.
  18. Kirca. A.H. S and Jayachandran, W.O. Bearden, "Market Orientation: A Meta Analytic Review and Assessment of its Antecedents and Impact on Performance," Journal of Marketing, Vol 69, 24-41, 2005. https://doi.org/10.1509/jmkg.69.2.24.60761
  19. Kotler, P.and Ar,strpmg, G., Principles of Marketing, 7th ed. Prentice Hall, Englewood Cliffs, NJ. 1996.
  20. Lee, Y.T. and Joo, G.H., "The Effect of Social Enterprise Workers' Organizational Commitment on Organizational Performance - The Mediating Role of Organizational Citizenship Behavior," Journal of Human Resource Management Research, 21(3), pp.341-356, 2014. https://doi.org/10.14396/jhrmr.2014.21.3.341
  21. Lee, Y. S., "A Study on Improved Approaches to Evaluation for Performance Management in the Korean Government", International Journal of Policy Evaluation & Management, 17(3), pp.1-30, 2007.
  22. Liou. K.T. and Nyhan. R.C., "Dimensions of Organizational Commitment in the Public Sector: An Empirical Assessment" Public Administration Quarterly, 1994.
  23. Meyer J.P and Allen. N.J., "The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization," Journal of Occupational Psychology, 63, 1-18. 1990a. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  24. Meyer J.P and Allen. N.J., "Affective and Continuance Commitment to the Organization: Evaluation of Measures and Analysis of Concurrent and Time-Lagged Relations," Journal of Applied Psychology, Vol 75, No. 6, 710-720, 1990b. https://doi.org/10.1037/0021-9010.75.6.710
  25. Meyer J.P. and Allen. N.J., "A Three Component Conceptualization of Organizational Commitment," Human Resource Management Review. 1(1).pp.61-89, 1991. https://doi.org/10.1016/1053-4822(91)90011-Z
  26. Mowday R.T., Porter, L.W. and Steers, R.M., "Employee-Organization Linkages," NY: Academic Press, 1982.
  27. Moorman, C. and Miner, A.S., "Organizational Improvision and Organizational Memory," Academy of Management Review, 23(4), pp. 698-723, 1998. https://doi.org/10.5465/amr.1998.1255634
  28. Narver John C. and Stanley F. Slater., "The Effect of a Market Orientation on Business Profitability," Journal of Marketing, Vol 54, pp.20-35, 1990. https://doi.org/10.2307/1251757
  29. Narver John C. and Stanley F. Slater., "Does Competitive Environment Moderate the Market Orientation Performance Relationship?," Journal of Marketing, Vol 58 (January), pp. 46-55, 1994. https://doi.org/10.2307/1252250
  30. Narver John C. and Stanley F. Slater., "Market Orientation and the Learning Organization," Journal of Marketing, Vol 59, pp.63-74, 1995.
  31. Nonaka, I. and Takeuchi, H., "The Know Ledge-creating Company: How Japanese Companies Create the Dynamics of Innovation," NY: Oxford University Press, 1995.
  32. O'Reilly, C. and Chatman, J., "Organizational Commitment and Psychological Attach -ment: the Effects of Compliance, Identification and Internalization on Prosocial Behavior." Journal of Applied Psychology, 71(3), 492-499, 1986. https://doi.org/10.1037/0021-9010.71.3.492
  33. Pearce, J.A., Robbins, D.K. and Robinson, R.B., "The Impact of Grand Strategy and Planning Formality on Financial Performance," Strategic Management Joumai, 8 (March-April), 125-34, 1987. https://doi.org/10.1002/smj.4250080204
  34. Piercy, N.F., Harris, L.C. and Lane, N., "Market Orientation and Retail Operatives' Expectations" Journal of Business Research. 2(3). pp.351-363, 2002.
  35. Poister, T.H. "Measuring Performance in Public and Nonprofit Organization," San Francisco: Jossey Bass, 2003.
  36. Porter, L.W., Steers, R.M., Mowday. R.T."Organizational Commitment, Job Satisfaction, and Urnover Among Psychiatric Technicians." Journal of applied. 1974.
  37. Senge, P. M., "The Fifth Discipline: The Art and Practice of the Learning Organization." Currency Doubleday. New York: Crown Business, 1990.
  38. Shon. T.W. and Jeon. S.G., "An Empirical Study on Senge's Learning Organization Model: A Taxonomic Approach," Korea Business Review, KBR. 30(1). 135-158, 2001.
  39. Sinkula, James.M., Baker, W.E. and Noordewier., "A Framework for Market based Organizational Learning: Liking Values, Knowledge and Behavior," Journal of the Academy of Marketing Science, Vol 25, No. 4, pp. 305-318, 1997. https://doi.org/10.1177/0092070397254003
  40. Sinkula, James.M. and Baker, W.E., "The Synergistic Effect of Market Orientation and Learning Orientation on Organizational Perfor -Mance," Journal of the Academy of Marketing Science. pp411-427, 1999.
  41. Sinkula, J.M. and Baker, W.E., "The Complementary Effects of Market Orientation and Entrepreneurial Orientation on Profitability in Small Business," Journal of Small Busines Management, Vol 47, No.4, pp.443-464, 2009. https://doi.org/10.1111/j.1540-627X.2009.00278.x
  42. Singh, J., "Performance Productivity and Quality of Frontline Employees in Service Organizations," Journal of Marketing, Vol 64, 15-34, 2000. https://doi.org/10.1509/jmkg.64.2.15.17998
  43. Shin, J.K., Kim, J.K. and Park, M.S.. "Study on the Effects of Environment Uncertainty and Market Orientation on the Performance," The Journal of Internet Electronic Commerce Research, Vol 8, No.1, 59-84(78 pages), 2008.
  44. Wrenn, B., "The Market Orientation Construct: Measurement and Scaling Issues," Journal of Marketing Theory & Practice, 5(3), 31-54, 1997.
  45. Valentine, S., Godkin, L. and Lucero, M., "Ethical Context, Organizational Commitment, and Person-Organization Fit" Journal of Business Ethics, 2002
  46. Voss, C., "Developing an E-service Strategy," Business Strategy Review, Vol. 11, No.1, pp.21-33, 2000. https://doi.org/10.1111/1467-8616.00126

Cited by

  1. 소상인 점포 이용 소비자의 라이프스타일(VALS)이 구전 효과에 미치는 영향에 관한 연구 vol.15, pp.12, 2017, https://doi.org/10.15722/jds.15.12.201712.61
  2. 가족친화적 기업문화가 근로자의 행동에 미치는 영향 vol.23, pp.2, 2017, https://doi.org/10.9723/jksiis.2018.23.2.075
  3. 조직브랜드 내부화가 조직브랜드 영속성에 미치는 영향 vol.24, pp.5, 2017, https://doi.org/10.9723/jksiis.2019.24.5.077
  4. 소매점의 점주특성과 점포특성이 경영성과에 미치는 영향: 부산·울산지역 나들가게를 중심으로 vol.25, pp.1, 2017, https://doi.org/10.9723/jksiis.2020.25.1.055
  5. 사회적기업의 성장결정요인의 지역별 비교를 통한 발전 방안에 관한 연구 vol.25, pp.2, 2017, https://doi.org/10.9723/jksiis.2020.25.2.101